EAP and Work-Life Services - Reliance Standard

1 Program Access All Covered Employees and Family Members Eligible, Regardless of Location or Relationship 24/7, 365 Days-a-year Dedicated Toll-Free Line, Always Live Answer Website, Mobile App, IM, Text, Chat, Email and Video Chat Access to ServicesAssessment and Referral Services Unlimited Telephonic Assessment and Referral Face-to-Face Diagnostic and Short-Term Problem Resolution Sessions (See Program Options) Global Network of 52,000+ Licensed Providers 24/7 Access to Clinicians for Urgent MattersLegal and Financial Services Unlimited Phone Consultation for Any Financial Issue Unlimited In-Office or Phone Consultation for Any Legal Issue, 25% Discount for Services Beyond Initial Consultation Online Legal and Financial Resource Center Including Document PreparationWork- life Benefits and Resources Unlimited Phone Assessment and Referral for Any Work-Life Need Unlimited Child, Elder, and Pet Care Referrals and Resources Unlimited Education, Personal Services .

2 And Health and Wellness Referrals and Resources Unlimited Veteran Resources and Support Including Veteran Resource Website Online Resources and Tools for 100+ Work-Life TopicsEAP and Work-Life ServicesIntegrated TelehealthRS-2511 (07/2016)Program Implementation and Support Services Unlimited Virtual Orientations Unlimited Management Consultations Dedicated Account Management Team Formal Management Referrals Quarterly and Annual Utilization ReportsPromotional Materials Print and Electronic Promotional Materials Multilingual Materials Available Ongoing Mobile, Digital and Social Media Communications: Videos, Social@ACI Platforms, myACI AppCritical Incident Response and Support Unlimited Crisis Consultation Onsite Critical Incident Stress Debriefings (CISD) Crisis Prevention and Threat Assessment Services DOT Compliance ResourcesTraining and Webinars Unlimited Employee and Management Virtual Training and Webinars Unlimited On-Demand Training Materials Onsite Training Available at Discounted FeeWeb Services Single Sign-On (SSO) Interactive Employee Website Telehealth Platform Work-Life and Wellness Interactive Online Resource Veteran Resource Website Mobile Apps and Social@ACI PlatformsAdditional Questions?

3 Contact ACI Specialty Benefits toll-free at (07/2016)Program Options Program Enhancements in Green1 Limited to 3 sessions per 6 months for CA employeesStandard: TelephonicEnhanced: 3 Face-to-FacePremium: 5 Face-to-FaceProgram Access and EligibilityEligibilityCovered Employees, Family Members, Domestic Partners, life Partners, Fianc esAll Family Members Eligible, Regardless of Location or RelationshipDedicated Toll-Free Line24 Hours-a-Day, 7 Days-a-Week, 365 Days-a-Year Phone AccessAlways Live AnswerTDD Services for the Hearing ImpairedSupport Available in 180 LanguagesOnline and Mobile AccessRequest and Access Services via Website, Mobile App, IM, Text, Chat, Email, and Video ChatAssessment and Referral ServicesProvider NetworkNationwide Network of 40.

4 000+ ProvidersInternational EAP ServicesCurrent State Certification/Licensure and5 Years of EAP Experience RequiredEAP Sessions1 Telephonic Diagnostic Assessment+Unlimited Telephonic Short-Term Problem Resolution SessionsFace-to-Face Diagnostic Assessment+2 Face-to-Face or Unlimited Telephonic Short-Term Problem Resolution SessionsFace-to-Face Diagnostic Assessment+4 Face-to-Face or Unlimited Telephonic Short-Term Problem Resolution SessionsRS-2511 (07/2016) Standard : TelephonicEnhanced: 3 Face-to-FacePremium: 5 Face-to-FaceClinical Referral ServicesUnlimited Telephonic Assessment and ReferralCoordinated with Existing Health Benefit PlanCommunity-Based Resource ReferralsSupport GroupsClinical Emergency Services24/7 Access to Clinicians for Urgent MattersWork- life Benefits and ResourcesFinancial ServicesInitial AssessmentInitial Phone Consultation for Unlimited Number of Issues at No Cost30-Day Financial Coaching and 90-Day Financial Wellness Action PlanUnlimited Referrals to CPAs, CFPs, and Credit Counselors and Resources Including Credit Counseling, Debt Management, Retirement, Lease/Purchase Issues, College Funding.

5 Financial Planning and Tax Preparation Online Resources and Forms AvailableLegal ServicesInitial AssessmentInitial 60-Minute In-Office or Phone Consultation for Unlimited Number of Issues at No Cost25% Discount for Services Beyond Initial ConsultationUnlimited Referrals and Resources Including Document Preparation, Civil/Consumer/Criminal Issues, Domestic/Family Disputes, Real Estate, Landlord/Tenant, Motor Vehicle, Immigration and Estate PlanningOnline Resources and Forms AvailableWork- life Referral ServicesUnlimited Telephonic Assessment and Referral for Any Work-Life NeedChild CareUnlimited Referrals and Resources Including Day Care, Babysitting, Emergency Care and Adoption AssistanceElder CareUnlimited Elder Care Referrals and Resources Including Home Health, Day Care, Respite Care and Companionship ProgramsPet CareUnlimited Pet Care Referrals and Resources Including Pet-Sitting, Veterinary Clinics, Training and Pet-ProofingRS-2511 (07/2016) Standard : TelephonicEnhanced: 3 Face-to-FacePremium.

6 5 Face-to-FaceEducationUnlimited Educational Referrals and Resources Including Career Coaching, Finding Schools/Programs and Financial AidPersonal ServicesUnlimited Personal Services Referrals and Resources Including Home Services , Moving, Car Repair, Travel and EntertainmentHealth and WellnessUnlimited Health and Wellness Referrals and Resources Including Emotional Support, Stress Management, Lifecycle Events, Nutrition and FitnessOnline ResourcesSingle Sign-On (SSO) Interactive Employee WebsiteLegal and Financial Resource Center Including Interactive Document PreparationResources and Tools for 100+ Work-Life Topics Including Child Care, Elder Care, Pet Care, Education, Personal Services , Health and Wellness, Disaster PreparednessProgram Implementation and Support ServicesAccount ManagementDedicated Account Management TeamOrientationsUnlimited Virtual OrientationsOnsite Orientation Available at Discounted FeeManagement ConsultationsUnlimited Telephonic for Any Workplace Challenge Including Corporate Reorganization, Return-to- work .

7 Workplace Violence PreventionFormal Management ReferralsTelephonic IncludedTelephonic and Face-to-Face IncludedTelephonic and Face-to-Face IncludedUtilization ReportsQuarterly Aggregate Utilization ReportsQuarterly Aggregate Utilization ReportsAnnual Statistical Utilization ReportsQuarterly Aggregate Utilization ReportsAnnual Statistical Utilization ReportsQuality AssuranceCourtesy Follow-Up and Satisfaction Survey Delivered 48 Hours After All Initial ContactsTranslation ServicesMultilingual Interpretation Services AvailableRS-2511 (07/2016) Standard : TelephonicEnhanced: 3 Face-to-FacePremium: 5 Face-to-FacePromotional MaterialsElectronic MaterialsFlyers, Brochures, Payroll Stuffers, Posters, CommunicationsMultilingual and Spanish Materials AvailableSample Policy and ProceduresElectronic MaterialsFlyers, Brochures, Payroll Stuffers, Posters, CommunicationsMultilingual and Spanish Materials AvailableSample Policy and ProceduresElectronic MaterialsFlyers, Brochures, Payroll Stuffers, Posters, CommunicationsMultilingual and Spanish Materials AvailableSample Policy and ProceduresDigital.

8 Mobile and Social Media MarketingOrientation and Work-Life Videos on YouTubemyACI AppSocial@ACI PlatformsMonthly E-Newsletters AvailableOrientation and Work-Life Videos on YouTubemyACI AppSocial@ACI PlatformsMonthly E-NewslettersOrientation and Work-Life Videos on YouTubemyACI AppSocial@ACI PlatformsMonthly E-NewslettersCritical Incident Response and SupportCritical Incident Response ServicesUnlimited Telephonic ConsultationImmediate Social Media OutreachOnsite Critical Incident Stress Debriefings (CISD)Available at Discounted FeeTravel Fees IncludedAvailable at Discounted FeeTravel Fees Included1 Per Year IncludedAdditional Available at Discounted FeeTravel Fees IncludedDOT Compliance ResourcesAvailable at Discounted FeeAvailable at Discounted FeeSubstance Abuse Trainings, Programs and ResourcesRS-2511 (07/2016) Standard : TelephonicEnhanced: 3 Face-to-FacePremium.

9 5 Face-to-FaceTraining and WebinarsTrainingsUnlimited Virtual Training and Webinars IncludedOnsite Available at Discounted FeeManagement TrainingUnlimited VirtualOnsite Available at Discounted FeeQuarterly Management Training Series Webinars IncludedTraining Topics40+ Training Topics on Managing People, Managing Stress,and Managing LifeOn-Demand TrainingUnlimited Just-Do-It Training Materials IncludedPopular Trainings Available on ACI s YouTube ChannelWeb ServicesProgram AccessDedicated Employee Landing PageSingle Sign-On (SSO) Available through WellVia PlatformWebsite ResourcesInteractive Website (myACIonline) Work-Life and Wellness Interactive Online ResourceMobile Apps and Social MediamyACI App AvailableSocial@ACI Platforms: Facebook, Twitter, Google+, LinkedIn, YouTubeVeteran ConnectionVeteran Resources and SupportVeteran Resource Website (Veteran Connection)Clinicians Specialized in PTSD and Military IssuesTargeted Outreach MaterialsInformational Videos on YouTubeRS-2511 (07/2016)EAP Services are provided by ACI Specialty Benefits, under agreement with Reliance Standard life Insurance Company.

10 Where applicable, telehealth Services are provided by WellVia Solutions. Reliance Standard life Insurance Company is licensed in all states (except New York), the District of Columbia, Puerto Rico, the Virgin Islands and Guam. In New York, insurance products and Services are provided through First Reliance Standard life Insurance Company, Home Office: New York, NY. Product availability and features may vary by : TelephonicEnhanced: 3 Face-to-FacePremium: 5 Face-to-FaceIntegrated TelehealthCore Product CapabilityEnd-to-end healthcare solution allows patients to be taken care of from initial contact through to a definitive resolution. No third-party involvement.