eCheck - Payment Processing: Accept Payments Anywhere

1 Operating Procedures and User Guide Last Revised: December 11, 2014 2014 Page 2 of 70 Operating Procedures and User Guide Table of Contents Introduction .. 4 What is .. 4 Who can use 4 Applying for .. 5 Fees and Settings .. 5 Fee Amounts .. 5 processing Settings .. 6 Overview of Transaction Process .. 6 Automated Clearing House (ACH) Network .. 7 How an transaction is processed .. 8 General limitations, liabilities, and prohibited activities .. 9 Payment Authorization and Authentication for 10 Payment Authorization for Recurring Transactions .. 11 Record Retention Requirements .. 11 Types of Transactions .. 12 Accounts Receivable Conversion (ARC) .. 12 ARC Restrictions .. 13 ARC Authorization 14 Back Office Conversion (BOC) .. 14 BOC 14 BOC Authorization Requirements.

2 16 Cash Concentration or Disbursement (CCD) .. 16 CCD 16 CCD Authorization Requirements .. 16 Prearranged Payment and Deposit Entry (PPD).. 16 PPD Restrictions .. 17 PPD Authorization Requirements .. 17 Telephone-Initiated Entry (TEL).. 17 TEL Restrictions .. 17 TEL Authorization 17 Internet-Initiated/Mobile Entries (WEB) .. 18 WEB Restrictions .. 18 WEB Authorization Requirements .. 18 Settlement .. 19 Settlement 19 Rejected Entries .. 20 Funding .. 21 Fee Withholding Summary .. 22 Settlement Funding Calculation .. 23 Returns and Chargebacks .. 24 Last Revised: December 11, 2014 2014 Page 3 of 70 Operating Procedures and User Guide Returns .. 24 Chargebacks .. 25 Notifications of Change (NOC) .. 26 Reserves .. 26 Rolling Risk Reserve .. 27 Fixed Risk Reserve .. 27 Frequently Asked Questions (FAQs).

3 29 About the Application Process .. 29 About processing Transactions .. 30 About Payment Authorization .. 34 About Settlement and Funding .. 35 About Returns and Notifications of 40 About Statements .. 42 Appendix A Sample Payment Authorization Language .. 47 Sample written language for an transaction Payment authorization .. 47 Sample written language for an ARC entry notice for an transaction .. 47 Sample written language for a BOC entry notice for an transaction .. 47 Sample written language for an recurring transaction Payment authorization .. 48 Sample phone script for an transaction Payment authorization .. 48 Sample Web language for an transaction Payment authorization .. 49 Sample Web language for an recurring transaction Payment authorization .. 49 Appendix B Example Settlement, Return, and Funding Timeframe.

4 50 Appendix C Return Codes .. 51 Appendix D NOC Codes .. 57 Appendix E Example of Auxiliary On-US Field .. 58 Appendix F List of Check Reading Device Providers .. 59 Appendix G Glossary of 60 Last Revised: December 11, 2014 2014 Page 4 of 70 Operating Procedures and User Guide Introduction is committed to providing you with premier tools and services to help you drive your business and increase revenues. In addition to providing you with several credit card Payment processing options, provides an exclusive electronic check Payment method, . You can build customer loyalty and potentially increase revenue by providing your merchants with this convenient electronic check Payment option. This document explains how the service works with your Payment Gateway account; specifies the procedures, policies, and processing guidelines applicable to ; and answers frequently asked questions about the service.

5 IMPORTANT: You must review this document carefully in order to understand your responsibilities when initiating and processing transactions. The procedures and policies related in this document are incorporated into the Service Agreement by reference. Accordingly, failure to operate properly and in accordance with the procedures, policies, regulations and laws dictated in this document may result in the suspension or termination of your service. What is is an Payment service that allows merchants to Accept electronic check Payments for goods and services purchased via several methods, including mail order/telephone order and e-commerce websites. It also allows merchants to collect paper checks and convert them into electronic checks, a process discussed in more detail in the Types of Transactions section of this document.

6 An electronic check works much like a regular check, only instead of using a paper check to provide their bank account, routing number and Payment authorization, the customer provides the merchant with the necessary Payment information through other methods, allowing the merchant to process the information electronically. The service uses the Automated Clearing House (ACH) Network to process fund transfers from customer bank accounts to merchant bank accounts. The ACH Network is the group of financial institutions and similar entities within the banking industry that work together to facilitate the processing and clearing of electronic check Payments . transactions are strictly governed by ACH processing rules established by the National Automated Clearing House Association (NACHA), in addition to the Electronic Funds Transfer Act and Regulation E, as established by the Federal Reserve Board.

7 Who can use The service is available to Payment Gateway merchants that are: citizens or residents that are at least 18 years of age and have been issued a social security number (SSN); OR Last Revised: December 11, 2014 2014 Page 5 of 70 Operating Procedures and User Guide United States or foreign based corporations, ( , limited liability companies (LLCs), limited liability partnerships (LLPs) or sole proprietors) that only use the service for customers using bank accounts; AND that hold and maintain a bank account in the United States with a based financial institution. Applying for In order to use , you must first complete an application and go through the account underwriting process. Underwriting involves verifying a merchant s identity and evaluating the potential financial risk and creditworthiness of that merchant.

8 The service requires underwriting because acts as the acquirer for transactions. This is different from credit card transactions, where your merchant bank account provider is the acquirer. The application is available in the Merchant Interface by clicking on the link on the home page, or at You may also request an application from your reseller, or the sales organization through which you obtained your Payment Gateway account. Detailed instructions on how to complete and submit the application are included on the application. Once the application and any other required documentation ( , financial and banking information) is submitted, begins the underwriting process. You may check the status of your application by viewing your account profile in the Merchant Interface (click Merchant Profile in the main menu).

9 Upon completion of underwriting and approval by the Risk Department, you can log into the Merchant Interface and Accept the terms and conditions. Upon acceptance, your Payment Gateway account is enabled for processing . Fees and Settings Pricing and processing settings for the service are determined by your reseller or the sales organization through which you obtained your Payment Gateway account on a per-merchant basis, and depend on the underwriting of your account. However, the following service fees and processing settings will apply: Fee Amounts Setup Fee One-time fee for account setup Monthly Minimum Fee The minimum monthly service fee charged by in the event that it is not exceeded by transaction processing fees ( , per-transaction fees and discount fees) for the month Discount Rate The percentage per-transaction fee charged by (This rate may vary from month to month depending on the pricing structure established for your account.)

10 Contact your reseller with any questions regarding your Discount Rate.) Last Revised: December 11, 2014 2014 Page 6 of 70 Operating Procedures and User Guide Per Transaction Fee The per-transaction fee charged by (This fee may vary from month to month depending on the pricing structure established for your account. Contact your reseller with any questions regarding your Discount Rate.) Chargeback Fee The fee charged by for each chargeback received for an transaction Returned Item Fee The fee charged by for each returned item received for an transaction processing Settings Per-Transaction Limit The maximum dollar amount allowed for a single transaction Monthly processing Limit The total dollar amount of charges and refunds allowed per month for transactions Funds Holding Period The number of days proceeds for your transactions are held before being deposited to your merchant bank account Once enabled for , you may view your fees in the Merchant Interface.