Effective communication skills - AgriSeta

1 AAsssseessssmmeenntt GGuuiiddee PPrriimmaarryy AAggrriiccuullttuurree EEffffeeccttiivvee ccoommmmuunniiccaattiioonn sskkiillllss NQF Level:2 US No: 8962 The availability of this product is due to the financial support of the national Department of Agriculture and the AgriSeta . Assessor: .. Workplace / Company: .. Commodity: .. Date: ..Maintain and adapt oral communication Primary Agriculture NQF Level 2 Unit Standard No: 8962 22 Version: 01 Version Date: July 2006 BBeeffoorree wwee his assessment guide contains all necessary activities and instructions that will enable the assessor and learner to gather evidence of the learner s competence as required by the unit standard.

2 This guide was designed to be used by a trained and accredited assessor whom is registered to assess this specific unit standard as per the requirements of the AgriSeta ETQA. Prior to the delivery of the program the facilitator and assessor must familiarise themselves with content of this guide, as well as the content of the relevant Learner Workbook. The assessor, facilitator and learner must plan the assessment process together, in order to offer the learner the maximum support, and the opportunity to reflect competence. The policies and procedures that are required during the application of this assessment are available on the website of the AgriSeta and should be strictly adhered to.

3 The assessor must familiarise him/herself with this document before proceeding. This guide provides step-by-step instructions for the assessment process of: This unit standard is one of the building blocks in the qualification listed below. Please mark the qualification you are currently assessing, because that will be determined by the context of application: Title ID Number NQF Level Credits Mark national Certificate in Animal Production 48976 2 120 U national Certificate in Mixed Farming Systems 48977 2 120 U national Certificate in Plant Production 48975 2 120 U Please mark the learning program you are enrolled in: Are you enrolled in a: Y N Learnership?

4 U U skills Program? U U Short Course? U U TT Title:Maintain and adapt oral communication US No:8962 NQF Level: 2 Credits: 5 PPlleeaassee NNoottee:: This Unit Standard 8962 Assessment Guide must be read in conjunction with the generic Assessor Guide as prescribed and published by the AgriSeta . NNoottee ttoo AAsssseessssoorr:: If you are assessing this module as part of a full qualification or learnership, please ensure that you have familiarized yourself with the content of the qualification. Maintain and adapt oral communication Primary Agriculture NQF Level 2 Unit Standard No: 8962 33 Version: 01 Version Date: July 2006 Class activity for groups: Learners are divided into groups with four individuals in each group.

5 A spokesperson is elected to provide feedback on the work done by the group. This person should be elected on a rotational basis to ensure that each member of the group has a turn to provide feedback on the work done by the group. INSTRUCTION: In the group, with the communication model in mind, identify problems or shortcomings that could be experienced with communication . We will call these problems barriers. Think of barriers that could impact on the sender, the receiver, the message and the channel of communication . For each barrier that is identified, find a solution to the situation. Example: The sender could talk un-clearly of muffled.

6 Solution ensure that the message is clear. Model Answer(s): The assignment/ discussion aims to assess the Effective assimilation of the communications process in terms of the sender, message and recipient. The Effective identification of barriers impacting on either one of the factors in the model indicates that the process and impact of all the role-players in the process is accomplished. The following saves as examples: Sender: Unclear message clarify message Mixed message make sure that the message is clear Coding of message not effectively done for receiver or audience understand receiver and send appropriate message Receiver: Inability to decode the message effectively decode or clarify communication channel: Inappropriate channel is selected use appropriate channel for the message.

7 Instructions to learner: Group activity 11 SSOO 11 Learner Guide: Page 12 Facilitator Guide: Page 12 Maintain and adapt oral communication Primary Agriculture NQF Level 2 Unit Standard No: 8962 44 Version: 01 Version Date: July 2006 1. Identify the three main categories of barriers to communication and provide three examples of barriers falling into each category. Model Answer(s): Physical Any one of the following three Poor lighting Uncomfortable seating Extremes in temperature Poor audio-visual aids Psychological Any one of the following three Personal characteristics including age, gender, appearance or social class Background Culture Language Knowledge Beliefs Values Attitudes Customs Cross-Cultural Barriers Any three of the following: Stereotyping.

8 Ethnocentricity. Language Symbols Instructions to learner: Class activity 22 SSOO 22 Learner Guide: Page 19 Facilitator Guide: Page 13 Maintain and adapt oral communication Primary Agriculture NQF Level 2 Unit Standard No: 8962 55 Version: 01 Version Date: July 2006 2. List five barriers to communication and explain what can be done to avoid them. Model Answer(s): Any of the barriers communication can be indicated and explained. A logical and practical explanation on how to avoid the barrier can be provided. The idea is to ensure that the learner has assimilated the information and is able to identify solutions to address barriers to the communication process.

9 Physical Any one of the following three Poor lighting Uncomfortable seating Extremes in temperature Poor audio-visual aids Relatively easy to correct as noise can be easily removed or rectified by adjusting light, ensuring comfortable seating, adjusting temperature, utilising Effective audio-visual aids. Psychological Personal characteristics including age, gender, appearance or social class Background Culture Language Knowledge Beliefs Values Attitudes Customs More difficult to rectify and often requires compensation in some instances.

10 Understanding and knowledge and awareness of own bias, stereotyping and perceptions are often required to enable rectification. Respect and tolerance with an open mind-set and willingness to listen, clarify and question in order to achieve understanding is required. Cross-Cultural Barriers Stereotyping. Ethnocentricity. Language Symbols Cross-cultural barriers require tolerance and the willingness to learn more of and accept cultural differences in order to enable communication . Provision in the scope of acceptable answers must also be made for the addressing of answers relating to the necessity to understand the audience.