Transcription of Electricity Service Guide Saudi Arabia - ecra
1 Electricity Service Guide Saudi Arabia Update: 23 June 2019 1 - 102 Electricity and Cogeneration Regulatory Authority (ECRA) Electricity Service Guide Reference Point for this document In case of any inquiries or observations, please contact the Vic-Governor for Consumers & Service Providers Affairs: E-mail: Tel: +966 11 2019172 Fax: +966 11 2019173 Periodic Update of this document This is the 2nd edition of the Electricity Service Guide and will be updated as and when required. Language of the Document Disclaimer: This document has been prepared in English. This is an unofficial translation of the Electricity Service Guide from the Arabic original.
2 It is provided for the convenience of non-Arabic speakers. The Arabic text is the official reference and shall govern in case of disagreement between the English and Arabic versions. Copyright owned by the Electricity and Cogeneration Regulatory Authority 2 - 102 CHAPTER ARTICLE NUMBER CONTENT PAGE 1ST Definitions and Terminology 1 Definitions and Terminology 6 2ND General Regulations 2 General Regulations 12 3RD Regulations and Procedures for the Permanent and Temporary Electricity Service connection 3 General Rules 15 4 Private Plots 16 5 electrification of Villages and Rural Areas; 17 6 Residential Facilities That Do Not Have Legal Deeds or Valid Documents 17 7 Customer Loads Calculation.
3 17 8 Determination of number of Customer Meters 18 9 Sub-meters 20 10 Requirements for a New Electricity Service Connection 21 11 Connection Regulations according to Load levels 21 12 Electricity Service Connection for Minor Loads Without a Meter 26 13 Temporary Electricity Service Connection 26 4TH Regulations and Procedures for Electricity Service Modification 14 Addition of New Load 28 15 Load Increase 28 16 Load reduction 29 17 Merging Loads 29 18 Load Splitting 29 19 Meter Replacement of Similar rating 30 20 Meter Relocation 30 21 Changing the Electricity Service Voltage 30 5TH Regulations for Disconnecting and Reconnecting Electricity Service and Cancellation 22 Electricity Service Disconnection and Reconnection Due to Non Payment 32 23 Electricity Service Disconnection due to other Reasons not Related to Payment 34 24 Electricity Service Disconnection for Places of Critical Loads 37 25 Cancellation of Electricity Service 38 26 Maintaining a Meter Until Renovation and Reconstruction works are Complete 38 6TH Regulations for Applying the Consumption Tariff 27 Residential Tariff 40 28 Commercial Tariff 40 29 Governmental Tariff 41 30 Industrial Tariff 41 31 Agricultural Tariff 42 32 Consumption Tariff for Saline Water Conversion Corporation Pumping Stations 42 3 - 102 7TH
4 Regulations for the Calculation of Consumption and Billing 33 Service Provider s Responsibility for Consumption Calculation Accuracy 44 34 Determination of Consumption Category 44 35 Consumption Insurance for Temporary Service 45 36 Consumption Calculation and Bills Issue 45 37 Meter Reading Impediments 47 38 Consumption Merging and Splitting 48 39 Sub-meter Consumption Calculation 49 40 Dealing with Errors in the Calculation of Consumption and Billing 49 41 Meter Reading Omission by the Service Provider and Collecting Payment of Consumption 51 42 Faults due to Illegal Connections or Meter Tampering 51 43 Handling customer Complaints for Incorrect Consumption Billing 52 8TH Regulation of Electricity Networks Displacement 44 General Rules 56 45 Clearances 56 46 Displacement Cases 56 47 Displacement Impracticality 57 48 Displacement based on Customer Request 57 49 Documentation required to Study Displacement Request 57 50 Execution Period for Distribution Network Displacement 58 51 Displacement Requests Records 58 9TH Service Regulations and Procedures for Customers with Critical Electricity Loads 52 Definition of Customers with Critical Electricity Loads 60 53 General Regulations for Service of Customers with Critical Electricity Loads 60 54 Procedures carried out by the Service Provider
5 For Customers with Critical Electricity Loads 61 55 Reliability of Electricity Service for Customers with Critical Electricity Loads 61 56 Addressing Customer, with critical Electricity Loads, hardship for Bills Payments 61 Conclusion 63 Appendices 1 Document Directory for the Guide 65 2 Approved Consumption Tariff 66 3 Approved Fees for Electricity Service Connection 67 4 Guidance Tables for Loads Calculations 68 5 Service Fees 73 6 Electricity Service Requirements 75 7 Communication and Notification Channels with Customers 80 8 Illustrations 81 9 Classification of Customers Facilities According to Usage category 84 10 Meter Inspection and Calibration 86 11 Clearances and Network Displacement 87 12 Agreement Form for Electricity Service connection on Distribution Voltage Level 89 13 Agreement Form for Electricity Service
6 Consumption on Distribution Voltage Level 96 4 - 102 Introduction: The main objective of the Electricity and Cogeneration Regulatory Authority is to ensure that the supply of Electricity and desalinated water is safe; of high quality; reliable and at economically reasonable prices. To achieve this objective, the Authority is responsible for establishing a regulatory framework for the Electricity industry that is transparent, stable and unbiased. This Guide is the " Electricity Service Guide " which regulates the relationship between the Customer and the Electricity Service provider and regulates the procedures for providing services to recipients in all sectors, and is considered as one of the most important pillars of regulatory frameworks established by the Authority.
7 The Authority has strived to ensure that the Guide contains a summary of the practical lessons learned from the implementation of the Guide in its previous revisions and the results of the statistical and field studies of complaints and suggestions of both customer and Service providers, in addition to the best global and regional practices recommended by the consultancy studies carried out by the Authority. The preparation of this Guide is a balance between customer rights and the interests of Service providers in order to achieve the highest level of public benefit in line with the requirements of Electricity industry development plan. The updated version of the Guide has been issued in nine chapters and a number of appendices detailing the aspects of the provision of Electricity Service to all Customers Sectors.
8 It covers all the stages, from the very beginning of the Service request until implementation, passing through the aspects of the Service during the application period in terms of tariff and consumption calculation . Goal: The purpose of this Guide , is to regulate the relationship between the Customer and Service provider, and to organize the procedures related to providing services to recipients of all sectors, in a manner that achieves a comprehensive balance between the interests of both the Customer and Service provider. Scope: This Guide regulates the process of providing Electricity services at various stages and regulates the relationship between the Electricity Service provider and the customer or those affected.
9 5 - 102 References: 1. The Electricity Law issued by the Royal Decree No. (M / 56) dated 20/10/1426 H., and its amendment issued by the Royal Decree No. (M / 45) dated 06/07 / 1432H, and any amendments thereto. 2. The Law of expropriation of real estate for public interest and the temporary seizure of property issued by Royal Decree No. (M / 15) dated 11/03/1424 H. 3. The implementing regulations of the Electricity Law Related to the Duties of the Authority issued by the Board of Directors Resolution of the Authority, No. 3/11/27, dated 15/04/1427 H. 4. The implementing regulations of the Law for expropriation of real estate for public interest and the temporary seizure of the real estate issued by the Ministers Council - decision No.
10 (54), dated 11/02/1437 H. 5. Regulations for controlling Rules of costs estimation for damage repair and compensation, and to determine penalties for violations on Service provider facilities approved via ministerial decision by Water and Electricity Minister No. (886/1) dated 02/11/1433 H. 6. The Saudi Arabian Grid Code issued by the Board of Directors resolution of the Authority No. (3/16/28) dated 01/06/1428 H. 7. Distribution code issued by the Board of Directors decision of the Authority No. (4/18/29), dated 02/05/1429. 8. Tariff Resolutions: Ministers Council Resolution No. (169) dated 11/08/1419 AH and the amendments thereto pursuant to the Ministers Council Resolution No.
