Emma User Guide - Sony Mobile

1 Emma user GuideEmma user Guide iContentsGetting Started with Emma .. 2 Prerequisites .. 2 Installation .. 3 Installing 3 Uninstalling 4 Start and registration .. 4 Starting 5 Log 6 Forgotten 6 Changing 6 Changing the Proxy 6 Network connections .. 7 Working 7 Enabling peer-to-peer (P2P).. 7 Changing the Proxy 7 Help Information .. 8 About 8 About the user 8 Updating Emma .. 8 Understanding the Work Area .. 9 Work Area .. 9 Connectors .. 10 Connector Overview .. 10 Connector Details .. 11 Connecting a Connector .. 11 Deregistering a 11 Renaming a 12 USB .. 12 Services .. 13 Service Details .. 13 Service List.

2 13 Sorting the Service 13 Changing Columns in the Service 13 Filtering the Service 14 Service 14 Service 14 Running a Service .. 16 Managing Local Services .. 17 Update/Remove 17 Importing 17 Exporting 18 Downloading Services .. 19 Download 19 Download in 19 Aspects of large files .. 20 Security .. 21 USB Activation dongle .. 21 Installing Software for Activation 21 Getting a New PIN 21 Testing the Activation 21 Tutorials .. 22 Flashing Devices .. 22 Customizing Devices .. 22 Running a Customize 22 Running an Activation 22 Parallel Flashing of Devices .. 23 Troubleshooting .. 24 Recommendations for Successful Use of 24 Log in Problems.

3 24 Identification Problems .. 24 Service Problems .. 24 Activation Dongle Problems .. 25 Removing USB Devices .. 26 Removing a USB 26 Support .. 27 Support Functions .. 27 Reporting an Error .. 27 Finding the Emma Log File .. 27 Emma Log Level .. 27 Emma user Guide 2 Getting Started withEmmaEmma is a Sony Mobile application used for updating, customizing and activatingphones, tablets, and accessories. These operations are performed in services thatare run in is one start mode for devices: Flash mode - this is used when "flashing" updating or customizing adevice and for activation of some device models. To set a USB device in flashmode you power it off and then press and hold the Volume Down button (orequivalent) while you connect the device to the USB more specific instructions please see the device connect the devices to your computer through different types of connectors(USB cable) depending on the device model and working environment.

4 You need auser name and password to be able to use the SystemsThe following operating systems are supported by Emma: Windows 32/64-bit Windows 10 32/64-bitOther HardwareRequired hardware for using Emma: One or more of the following connectors/cables: USB (Micro USB Cable, USB-C Cable). A USB Activation Dongle for activation : We recommend that the USB cables are connected directly to thecomputers USB sockets. If a hub is used, it should be a good quality USB , with external power user Guide 3PC RecommendationsRequired PC hardware for using forsingle GHz processor2 GB RAMR ecommended GHz processor4 GB RAMNote: If you do not follow the recommendations Sony Mobile cannot guaranteethe Flashing RecommendationsYou can flash up to ten devices at the same time depending on TypesDepending on what user level you are on you will have different needs on hardwareand typeServices per dayExampleLow volume< 1 Single userMedium volume< 10 Service centerHigh volume> 10 HVC (High VolumeCenter)Network RequirementsLocal firewall(s) must allow all traffic to the below addresses.

5 * port 80 and port 443. * port 443. CRL (Certificate Revocation List) distribution points: * port 80. * port Bandwidth RecommendationsTo guarantee communication with the Emma server a recommended Internetbandwidth has been estimated below. If you do not follow the recommendationsSony Mobile cannot guarantee the typeRecommended Internet BandwidthLow Mbps (available capacity)Medium Mbps (available capacity)High volume10 Mbps (available capacity)InstallationEmma user Guide 4 Installing EmmaBefore you can use Emma you need to download and install it on your Go to .2. Click Download In the File Download window, click Choose where to save the Wait for the download to Browse to where you downloaded Double click the Emma Setup file.

6 If you see the Internet Explorer - Securitywindow, click Read the End user License Agreement, then click I In the Emma Setup window, choose the path where you want Emmato be installed (you should use the default path to simplify support andtroubleshooting). Make sure there is no existing Emma installation in the pathyou choose. Click for the installation to the Emma Setup window, click : Additional components may be installed as Emma starts EmmaIf you do not want to have Emma on your computer you can uninstall Find Emma in Add or Remove Programs or Programs and Features (in ControlPanel) and select In the Emma Uninstall window, click Alternately, go to Emma install path and run and registrationStarting EmmaAfter you have installed Emma you can start the In Windows, start from start menu or start Wait for the application to The Log in window is start using Emma you need to log in.

7 If you are a new user you must first you use a proxy server to access Internet you may need to change your user Guide 5 RegisterYou must have Internet access to register as an Emma In the Login window, click New user registration. This will open a browserwindow with the new user registration page. If a new window does not open,you can press Copy URL and then paste the link into the In the New user Registration page, enter your information in the fields. Thereare some mandatory fields that have to be filled out correctly. These aremarked with Click Register (you cannot do this until all mandatory fields are filled outcorrectly). If something is wrong with the registration an error message isshown.

8 In that case, click OK to return to the Login window and if possible startagain on step If registration is successful, you will receive an email to verify your emailaddress. To do so, press the link in the need to contact your Sony Mobile representative in order to activate youraccount. Please remember to provide your username. You can log in when youraccount has been activated and your email has been verified. For internal users seethe Emma Team user Guide 6 Log inEmma will first try to log in on the server, but if no server connection is available locallog in will be attempted. Local log in will only work if you have logged in on the In the Log in window, enter your user name and password in the Click Wait for the application to start.

9 If something is wrong with the log in an errormessage is shown. Try to follow the suggestions. Click PasswordIf you forget your password you can apply for a new one to be sent to your must be online to get a new In the Log in window, click Get new password. This will open a browser windowwith the Get new password page. If a new window does not open, you canpress Copy URL and then paste the link into the In the Get new password page, enter your user name and e-mail Click An information window tells you that an email with instructions has been something went wrong an error dialog is shown. Follow the suggestions andstart again with step PasswordIf you are online and already logged in you can change your password in the ChangePassword dialog Click Tools > Change in the Main Enter your old password in Old Enter your new password in both New Password and Confirm Click user Guide 7 Changing the Proxy SettingsIf you use a proxy server to access Internet you may need to change your In the Log in window, click Internet Change the settings to the one that applies to you.

10 If you choose Manual proxyconfiguration you must enter the proxy servers name and port number in Click connectionsWorking Online/OfflineIf you work online it means that Emma communicates with the server and has accessto all services. Services that you have used online are stored locally (except for theActivation service and Theft Protection Unlock service) and you may later use themwhen you work Emma will always be in online mode if Emma can communicate with the If the server cannot be reached Emma will be in offline mode but willautomatically go online when the communication with the server has peer-to-peer (P2P)If you want to download files you can get them from a neighboring Emma user , a socalled peer, instead of downloading them from the server.