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1 employee ManualOrganisational Statement and core and and with , warranties and 1 2 3 4 5 6 7 8 9 10 11 Page123-678-10111213-1415-1819-2021-22 Contents(Click on the title to go to the chapter)Payroll officerHealth and safety representativeAlice VuCustomer service adviserWHS committee memberJordan MitchellCustomer service adviserFire wardenLeanne SanchezManagerCarsten RoverAssistant managerWHS officerSteve AngelicoChapter 1 Organisational structure1 Chapter 2 Mission Statement and core Mission StatementWe re here to meet all of your business, office and stationery needs. Providing quality products at the best prices. Our team has been trained to serve our customers do their BEST at all times. We guarantee 100 % customer Core valuesRespectWork to achieve cooperation and respect across all aspects of the organisation; inclusive of all regardless of race, ethnicity, religion, gender, social background and age.

2 IntegrityWork to ensure that integrity is at the backbone of organisation goals and objectives, ensuring that employee and stakeholder privacy is upheld and to achieve a standard of excellence in all aspects of the organisation, including employee and stakeholder relations and service 3 Rights and responsiblitiesOfficeworld worker and employer rights and responsibilities are based on the following legislation and awards: Fair Work Act 2009 Equal Opportunity Act 2010 Social, Community, Home Care and Disability Services (SCHADS) Award Workplace Health and Safety Act 2011 The Privacy Act Anti-Discrimination Act Equal Employment Opportunity employee rights and responsibilitiesEmployee rights include: knowing the terms and conditions of your employment protection from discrimination and any form of harassment, including bullying right to union representation right to a safe workplace right to fair workplace relations having access to the training and tools needed to perform your responsibilities include: performing tasks according to their job description attending work being punctual confidentiality and privacy of a company, client and colleague information obeying the law contributing to a safe workplace adhering to company policies and procedures including Duty of Employer rights and responsibilitiesEmployer rights include.

3 An expectation that employees meet all reasonable and legal requests to decide on the skills required to perform a job to be made aware of any pre-existing illness or injury that may be affected by the type of work the employee is hired to perform right to dismiss employees if they are negligent right to dismiss employees if they are careless or cause an accident right to dismiss employees if they commit a criminal offence right to dismiss employees if they commit acts of disloyalty such as revealing confidential information an expectation for employees to be punctual an expectation for employees to be respectful and honest an expectation for employees to work in a safe manner an expectation that employees will behave in a professional and non-discriminatory manner at all times an expectation that employees will uphold the goals and values of the business an expectation for employees to know the terms and conditions of their own responsibilities include to.

4 Provide a safe working environment provide safe equipment and safe systems of work provide workers with adequate facilities ( toilets, drinking water and eating areas) ensure workers have enough information, training and supervision in order to carry out their duties monitor workers health keep information and records relevant to your workers health and safety have a professional health and safety assessment of the workplace consult with workers on matters affecting their health and safety provide workers with information about workplace health and safety and the names of people they can contact or make a complaint to provide a working environment free of discrimination and sexual harassment provide workplace health and safety information in different languages to cater for employees from different cultural Grievance proceduresIf you feel like you are being treated inappropriately by a fellow employee at Officeworld.

5 You are able to make a formal must do this in to write: what the problem is when and where any details about the problem happened who is involved and/or witnesses the names of any witnesses a possible to write it: type it into a computer word processor (Microsoft Word, Apple Pages, Google Docs, other free software from the internet) write the information as clearly as possible make sure it s written in neutral language and doesn t sound angry send the saved file to your supervisor via email. OR print the letter, put it in an envelope, and give it to your supervisor (in person or via workplace procedures ) check out the example letter below to see an example of how it should is an example of what a grievance letter should look like and include:If the issue is not resolved after your grievance letter has been received, you can: go to the Fair Work Ombudsman ( ) contact your relevant Main StreetNorthsideNSW 5432 Carsten RoverManagerOfficeworld11 Northern DriveNorthside 543201/03/2015 Dear Carsten,I am writing to make a complaint about the behaviour of one of my co-workers, Steve.

6 I feel that he has been bullying me since I started working here at most recent times when I have felt bullied were: Yesterday in the lunch room. Last Friday at the reception desk, in front of our co-worker Thomas. Last Monday in the resources have already spoken to Steve about this informally, but Steve felt that I was overreacting and that he was treating me would like you to help me resolve this issue. If you explain the situation to Steve, maybe he will agree that bullying in the workplace is not acceptable. I look forward to hearing from you about this ,Alice VuYour addressDateSupervisor + organisation detailsYour supervisor s nameSign offYour nameDetails6 Chapter 4 Stakeholder policyOfficeworld seek the views of key stakeholders to ensure our aims of excellence are upheld, always evolving, and improved upon where necessary.

7 It is important that you use the following procedures when working with key stakeholders. Key stakeholdersOfficeworld key stakeholders include: clients client representatives suppliers applicable government agencies that govern the retail Working with stakeholdersIn seeking the views of key stakeholders, Officeworld will: seek out and involve those who are interested in or affected by the organisation s work, including those that are harder to reach for reasons such as language, culture, age or mobility treat people with respect and provide excellence in customer service value stakeholders and use their views to improve policy and outcomes ensure that all stakeholder views are respected, including their rights to object or support a project give reasons for decisions that have been made about a particular situation.

8 Document decisions from meetings with stakeholders report individuals views in a way that ensures their private information cannot be identified comply with this policy as well as any applicable laws and 5 Appearance and groomingAt Officeworld you will be the first point of contact with all clients and other stakeholders and therefore it is necessary that you meet certain personal presentation standards. It is important that you follow the following appearance and grooming Grooming and hygieneSome simple hygiene precautions will help you to maintain your own health andthe health of coworkers and following are requirements of all Officeworld employees: it is expected that items of personal hygiene are attended to daily. This includes showering, wearing deodorant and cleaning teeth all clothing must be clean, neatly pressed and in good condition long hair must be worn tied up and back, off the face male employees must be clean shaven employees should wash hands with soap and water, especially after cleaning duties or toileting any exposed cut or burn must be covered with a blue first-aid dressing if you are suffering from an infectious or contagious disease or illness you must not report for work without clearance from your doctor under no circumstances should any staff member come into work under the influence of drugs or alcohol smoking on Officeworld premises is not permitted.

9 Staff are only permitted to smoke during allocated breaks and must ensure proper hygiene measures are taken including washing hands and freshening Clothing and attireIt is important that you present a professional image at all times. Part of this is ensuring that your clothing is appropriate for the job Officeworld staff must wear: a blue shirt with the company logo black no circumstances should you wear crop tops, short skirts (above the knee), backless or strapless tops, singlets, jeans, cargos, denim skirts or Officeworld employees should wear shoes with an enclosed toe/heel. Shoes must be clean and in good no circumstances should you wear thongs, open-toe shoes or Tattoos and jewelleryTattoosTattoos that could be perceived as offensive should be discreetly covered where possible ( tattoos of naked men/women, skulls or daggers dripping blood).

10 This item is to be administered at the discretion of the Team image can be affected by the presentation of our staff. Any form of body piercing, other than ear piercing, must be discreet and ensure a professional image is portrayed at all times. Earrings should also remain discreet ( a simple stud earring or sleeper). Exceptions There may be exceptions to these guidelines that prevent employees from wearing the relevant uniform. Allowable exceptions include: maternity wear illness or accident religious restrictions or requirements. In such cases it is recommended that you contact your Team Manager to discuss your 6 Communicating with Greeting the clientAt Officeworld, every employee is expected to treat clients with respect, upholding excellence as per our mission PersonThe recommended greeting at Officeworld is:Good morning/afternoon, this is (your name), how can I help you?