EVENT POLICY AND PROCEDURES MANUAL

1 EVENT POLICY AND PROCEDURESMANUALA Facility User Guide285 Andrew Young International Blvd , GA 30313 Georgia World Congress Center Authority2 Georgia World Congress Center AuthorityWelcomeGeorgia World Congress Center AuthorityThank you for choosing the Georgia World Congress Center Authority (GWCCA) to host your EVENT . As the No. 1 convention, sports, and entertainment destination in the world, the GWCCA is the home to many major events both national and international. With over million square feet of exhibit space, 98 meeting rooms, 3 auditoriums, 2 grand ballrooms, various outdoor spaces and plazas, and the newly re-designed 22-acre Centennial Olympic Park, our uniquely configured campus located in downtown Atlanta gives our planners multiple settings to choose from and an array of services to you are planning a convention, trade show, exposition, entertainment showcase, sporting EVENT , social EVENT or special occasion, this user guide provides you with vast resources to answer most of your EVENT -related questions.

2 We are excited to serve as your hosts and look forward to creating a compelling experience for your PoeExecutive DirectorGeorgia World Congress Center Authority3 Georgia World Congress Center AuthorityTable of ContentsI. Contact Information 7A. Facility Contact Information 7B. Websites 7C. Social Media 7II. Meet the Team 8 EVENT Services Management Team 8 III. EVENT Planning Timeline 9IV. Guide to Your Plan of Operations 10A. 60 Days From First Move-in Date 10B. 30 Days From First Move-in Date 11V. Building Guidelines 13A. Advertising and Signage 13B. Aerosol Cans 14C. Air Conditioning and Heating 14D. Animals 14E. Building Checklist 15F. Business Center 16G. Catwalk Access 16H. Chemicals 16I. Decorations (Balloons, Fog Machines, etc.) 16J. Drilling in Exhibit Hall 16K. Elevators and Escalators 17L. Exclusives 17M.

3 Exit Signs 174 Georgia World Congress Center AuthorityN. Green Initiatives 17O. GWCCA Employee Access 17P. Heavy Equipment PROCEDURES 17Q. Janitorial and Cleaning Services 18R. Keys and High Security Locks 19S. Lobbies 19T. Music Broadcast and Publications 19U. Paging 19V. Personal Mobility Devices 19W. Unmanned Aircraft Systems, Aerial Vehicles, Drone Guidelines, etc. 19X. Roof Access 20Y. Sound Levels 20Z. Transportation and Shuttles 20AA. Union and Non-Union Disputes 21BB. Vehicles 21CC. Weapons and Firearms on Display 21VI. Exhibition and Meeting Space 23A. Booth Setup 23B. Exhibits and Outdoors 23C. Meeting Room Equipment 23D. Shipping and Receiving of Exhibitor Material and Products 24 VII. Federal and State Guidelines 25A.

4 Americans with Disabilities Act (ADA) 25 B. Service Animals 25C. Georgia Department of Revenue 25D. Non-smoking POLICY 25 VIII. Leasing and Insurance 26A. Insurance and Indemnity 26B. License 26C. Deposits 26IX. Official Service Contractor Rules and Regulations 275 Georgia World Congress Center AuthorityA. Badges and Contractor Photo Identification 27B. Bike and Cart POLICY 27C. Cleaning 27D. Floor Plans 28E. Hazardous Work Areas 28F. Rigging 28G. Trailers and Empty Storage 29X. Parking Information 30A. Parking 30B. Parking Rates 30C. Marshalling Yard 30XI. Safety 31A. Fire and Safety Exhibit Guidelines 31B. Food Preparation within Exhibits 31C. Multi-level and/or Covered Exhibits 31D. Permits 32E. Propane Tanks 32F. Pyrotechnics and Special Effects 32 XII.

5 Security 33A. Emergency Contingencies 33B. Facility Walkthroughs 33C. General Guidelines 33D. Licensing and Vetting 34E. Security Plans 34F. Security Regulations and Standards 34G. Updates and Adjustments 35 XIII. Forms 36A. Guidelines for Animals in Exhibit Booths 36B. Request to Operate Unmanned Aircraft Systems 37C. Terrazzo Flooring POLICY 38D. Landing and Display of Aircraft 406 Georgia World Congress Center AuthorityE. Regulations for Cooking and Cooking Equipment 41F. Sample Food and/or Beverage Distribution 42G. Miscellaneous Sales EVENT 42H. Anchoring Guidelines 44 XIV. Centennial Olympic Park & Outdoor Spaces 45A. Introduction 45B. EVENT Application & Approval Process 46C. Safety 47D. Maintenance, Cleaning & Protection 48E. F&B and Merchandising Sales 49F. Security 50G. First Aid 507 Georgia World Congress Center AuthorityI. Contact Information A. Facility Contact Information1.

6 GWCCA SWITCHBOARD 404-223-40002. GWCCA EVENT SERVICES 404-223-43003. GWCCA SALES 404-223-42004. GWCCA FOOD SERVICES 404-223-45005. PUBLIC SAFETY DISPATCH 404-223-49116. FEDEX BUSINESS CENTER 404-223-46607. PARKING SERVICES 404-223-41058. CCLD - IT SERVICES 404-222-55009. ON SITE AUDIO VISUAL 404-223-4350 B. Websites1. GWCCA GWCCA EVENT PLANNING C. Social Media1. FACEBOOK 2. TWITTER 3. INSTAGRAM World Congress Center Authority EVENT Services Management TeamII. Meet the TeamAt the Georgia World Congress Center Authority (GWCCA), the customer is the focus of all we do. Our EVENT Services team is a dedicated and experienced group eager to assist in every way to ensure your EVENT is successful. The talent and knowledge of our staff is one of the many benefits you ll experience when hosting your EVENT with the planning your EVENT , your EVENT Coordinator will be the key point of contact assigned to you throughout the course of planning and executing your EVENT .

7 This individual is crucial to the success of your EVENT . We welcome you to use your EVENT Coordinator as the primary source of information to answer any questions, coordinate with other departments, and address any EVENT learn more about the EVENT Services team, visit our site at BochererChief Commercial Services ManagerChris Chadwick, Services ManagerKelly of Client & Guest ServicesMelinda Buchanan9 Georgia World Congress Center AuthorityIII. EVENT Planning TimelineEVENT PLANNING TIMELINEHere s a brief overivew of what to expect as we get closer to your eventLicense agreement complete welcome to the GWCC family!Allow us to introduce you to our Team! ( EVENT Coordinator/F&B Rep)Helpful informative links are below for initial planning, but let s schedule a planning s finally showtime! Care to start off with a pre- EVENT meeting to review final EVENT details & F&B BEOs?

8 It s so hard to say goodbye! We re striving for 5, let s payment been sent and are we settled within 30 days?We miss you! What dates can your Sales Manager put on hold for next time?For additional resource EVENT information, visit: the mail, we ve invoiced! Any billing questions? Have you submitted your Plan of Operations requirements? Click here for deadlines!10 Georgia World Congress Center AuthorityWe are excited to host you at the Georgia World Congress Center! Our goal is to ensure you have a successful EVENT and a memorable experience. Below you'll find links to information to help you get started with your planning process: GWCCA License Fees Services, Equipment & Labor Rate Sheet Budgets to Avoid SuprisesFollowing you will find information that will be used to communicate your EVENT needs to our Operations teams. While some items may not apply, we encourage you to review this information.

9 Please let us know if you have any questions. A. 60 Days From First Move-in DateInformation provided at least 60 days from the first move-in day will allow us to review the EVENT details in relation to other campus or city activity, provide an initial cost estimate, and develop our operations plan for the CREDITS ubmission of credit application is due if credit is requested from the GWCCA for your EVENT . Returning EVENT ? Ask your Sales Person if credit is needed! If you do not want to establish credit or fail to receive approved credit, a credit card authorization will be due as your form of payment on file. Events under 60 days will be required to submit full prepayment and a credit card authorization form with any form of payment due 30 days prior to EVENT SCHEDULEP rovides a general schedule overview highlighting times for key functions such as show floor hours, general session hours, and other main function EXHIBIT HALL FLOOR PLANSThe general service contractor will need to provide the EVENT Coordinator an electronic copy of the floor plan drawn to scale with fire exits marked.

10 Floor plans for trade shows and exhibit events within the exhibit hall are required to be approved by the State of Georgia Fire Marshal s Office. If the plan is not received by the 60-day deadline, the planned layout may be EXHIBITOR LISTINGA detailed listing of all participating exhibitors that includes the exhibiting company name, main contact s name, email address and phone number, and booth number. This listing is utilized by our Food Services and Exhibitor Services personnel to ensure all required orders for exhibitors havebeen EXPECTED ATTENDANCEC urrent estimated attendance, including any group demographics that will helpour team better service your EVENT ( male/female ratio, local/out-of-state/international attendees).6. PROMOTING YOUR EVENTTo promote the EVENT on our website, click the following link and complete any applicable information: V. Guide to Your Plan of Operations11 Georgia World Congress Center Authority7.