Exam Assistant Manual - learn2serve.com

1 Learn2 Serve Food Protection Manager Certification Exam Exam Assistant Manual Contact Information , Inc. Food Protection Manager Exam Program 13801 Burnet Road, Suite 100. Austin, TX 78727. Customer Support Toll Free: 1-855-796-3525. Available 24 hours a day/365 days a year E-mail: Web: Learn2 Serve Certified Exam Assistant Manual Table of Contents Section 1 Overview .. 1. I. Introduction .. 1. II. General Information ..2. Section 2 360training Operations Information .. 3. I. Contact Information ..3. II. Operating Structure ..3. III. Decision Making and Appeals Process ..4. A. Strategic Decisions .. 4. B. Operational Decisions .. 4. C. Appeal Process .. 5. Section 3 Exam Assistant Responsibilities .. 6. I. Test Security and Confidentiality .. 6. II. Exam Assistant Criteria ..6. V. Exam Assistant Responsibilities .. 7. Section 4 CBT Frequently Asked Questions .. 9. Section 5 Exam Security Breach Policies and Procedures .. 13. I. Introduction.

2 13. II. Security Breaches .. 13. A. Violation of Exam Security Policies and Procedures .. 13. B. Exposure of Exam Items .. 14. C. Misconduct .. 14. D. Testing Irregularities .. 14. III. Procedures for Handling a Breach/Filing an Incident Report .. 15. IV. Audit Procedures .. 17. A. Statistical Analysis .. 17. B. Inspections of Binders .. 17. C. Unannounced Audits .. 17. Learn2 Serve Certified Exam Assistant Manual V. Sanctions for Breaches .. 18. Section 6 Emergency Procedures .. 19. I. Emergency Evacuation .. 19. II. Medical Emergency .. 20. III. Examination Security .. 20. Learn2 Serve Certified Exam Assistant Manual Section 1 Overview I. Introduction , Inc. (360training) is a global provider of compliance and workforce training technology solutions, servicing over 2,500 e-learning partners who together have trained more than 3 million users across industries such as finance, insurance, real estate, construction, utilities, allied healthcare, food-service and more.

3 Our Learn2 Serve product line serves the food and beverage industry and it is under this branding that the Food Protection Manager Certification Exam is offered. 360training partners with PSI for test administration and also provides an option for corporate clients to have in-house Test Administrator(s). In either event, the Test Administrator is responsible for the complete and correct administration of this exam. This program must be handled with care. All instructions inside this Manual must be followed exactly to ensure the security and validity of the exam for all Candidates. It is essential to the successful administration of this exam that all approved Test Administrators are thoroughly familiar with the policies and procedures included in this Manual before administering the exam. The Conference for Food Protection is a non-profit organization that originated in 1971. The structure of the conference provides a representative and equitable partnership among regulators, industry, academia, professional organizations, and consumers to identify problems, formulate recommendations, and develop and implement practices that ensure food safety.

4 New rapidly developing food technologies and marketing innovations challenge all groups involved in food production and monitoring to work together to enhance the quality of the food supply. The Conference for Food Protection meets at least biennially to provide that forum. With ANSI's accreditation, 360training's Learn2 Serve Food Manager Certification Examination is accepted in all states that have mandatory certification requirements for Food Management Professionals. Our Learn2 Serve Food Protection Manager Certification Exam has been developed in accordance with strict psychometric standards, and our diverse advisory board of food industry experts ensures our exam stays current on food safety regulations and information. The examination is available in computer-based delivery only. This format affords the most flexibility for exam Candidates and enables 360training to leverage our proven technology platform to make this program accessible to our approved partners and affiliates.

5 Learn2 Serve Certified Exam Assistant Manual Version Page 1. The Test Administration Manual must be stored in a designated secure location at the testing center/site once received by the test administrator. Duplication of the Manual is strictly prohibited. Any violation or breach in security relating to these items can lead to revocation of your approval. 360training has the right to monitor any test administration without notice. II. General Information Various state and local governmental jurisdictions require food safety training and certification for the food managers of establishments that handle food. The Learn2 Serve Food Manager Certification Exam is designed to test and assess food managers on competencies relevant to the prevention of food borne illness. The intent of this examination is to certify knowledgeable food managers in the industry to better protect the public against food borne illnesses. The Learn2 Serve Food Protection Manager Certification Exam is a closed book, 90.

6 Multiple-choice question test. The examination is timed to hours. Unless the jurisdiction designates a different passing rate, the minimum passing score is set at 68. percent. The exam is written at a 6th to 8th grade reading level to allow comprehension by most Candidates. The Learn2 Serve Food Manager Certification Exam is available as a computer-based exam (CBT) and is subject to stringent standards for the exam administration and test security procedures. These procedures must be followed to ensure the integrity of the exam for all Candidates. While you may use the Minimum System Requirements shown below, we recommend using a faster system and faster internet connection. PC or Mac Computer (minimum 200 MHz processor with 32MB RAM). Sound Card with speakers or headphones SVGA (800x600) video card, driver, and monitor Microsoft Windows 95/98/ME/NT/2000/XP/Vista Internet connection (minimum 56 Kbps recommended). Microsoft Internet Explorer version or greater or Mozilla Firefox Version or later(free downloads available for both).

7 Windows Media Player (free download available). Following the administration of the Food Protection Manager Exam, the system will provide each Candidate with examination results. Candidates with unchallenged sessions are also entitled to print out Proof of Completion and will be mailed an Official Certificate within 15 business days of completing the exam. Learn2 Serve Certified Exam Assistant Manual Version Page 2. Section 2 360training Operations Information I. Contact Information For all questions, requests or submissions related to the Learn2 Serve Food Protection Manager Certification Exam, please use the following information: Toll Free Telephone Customer Support: 1-855-796-3525. E-mail: Web: II. Operating Structure 360training manages the Learn2 Serve Food Protection Manager Certification Exam to ensure operational independence and the integrity of the program. The Program Manager for Food Protection Manager Certification Exams is responsible for the design and operations of both the Texas Food Safety Manager Exam and the Learn2 Serve Food Protection Manager Certification Exam.

8 The chart below indicates the organization structure. The Program Manager is responsible for maintaining the integrity and independence of the exam while also using shared services from across 360training in areas such as regulatory research and customer support for both corporate and individual clients. These efforts are supported by an Advisory Board that consists of external participants who are deeply experienced in the Food and Beverage training industry. The Advisory Board meets quarterly and provides an outside-in perspective on changes and opportunities in the industry. Learn2 Serve Certified Exam Assistant Manual Version Page 3. CEO. Food & Beverage SVP of Business Advisory Board Operations Sr. Dir. Product Program Manager, Vice President, Development and Food Protection Customer Compliance Mgr. Exams Experience Regulatory Analyst, Psychometrican &. Food & Beverage Support Staff III. Decision Making and Appeals Process 360training has established operating procedures to ensure fair, transparent and efficient administration of the Learn2 Serve Food Protection Manager Certification Exam.

9 There are two layers of decision making: Strategic and Operational. A. Strategic Decisions Strategic decisions involve policy setting and handling appeals. These decisions are made by the Operations Committee, which consists of the SVP Business Operations, Director of Accreditation, Project Manager, Regulatory Analyst and the Food &. Beverage Advisory Board. At least one member of the Advisory Board is required to participate to constitute a meeting forum. Meetings of the Operations Committee are scheduled by the Program Manager quarterly, with additional meetings as needed to respond to Appeals, Incidents or Audit findings. B. Operational Decisions Learn2 Serve Certified Exam Assistant Manual Version Page 4. Operational decisions are made by the Program Manager and include day-to-day decisions on the following items: 1. Approval to serve as Test Administrator 2. Approval to serve as Exam Assistant 3. Approval of testing center location/layout (except for PSI).

10 4. Approval of Request for Accommodation 5. Response to Incident Reports 6. Investigating and initial findings of allegations of misconduct by a Test Administrator or Exam Assistant 7. Response to Question/Comment Form 8. Response to requests for Duplicate Certificates 9. Response to Authorizations to Release Exam Scores Decisions of the Project Manager, along with relevant documentation are recorded and communicated to the affected party. C. Appeal Process Decisions by the Program Manager may be appealed by the aggrieved party by filing a Notice of Appeal to the Operations Committee, which shall meet within 15 business days to consider appeals. Decisions by the Operations Committee are final. Learn2 Serve Certified Exam Assistant Manual Version Page 5. Section 3 Exam Assistant Responsibilities I. Test Security and Confidentiality The Test Administrator is solely responsible for all aspects of the administration of the examination and must follow the rules and procedures outlined in this Manual .