Expertise Specialization Relationships - Welcome …

1 To Key Risk. We look forward to working together to deliver better outcomes in workers compensation. Our mission is to enrich each client s risk management strategies by creating and executing comprehensive solutions proven to protect people, support business and exceed expectations. Key Risk claim professionals and risk management specialists offer your organization the benefit of efficient claim handling and jurisdictional Risk provides risk management, claims and managed care services to workers compensation policies written on behalf of member insurance companies of W. R. Berkley Corporation, rated A+ (Superior) Financial Size Category XV by Best Company. Important claim reporting information is available from our website at For more information about your workers compensation program from Key Risk, please contact your independent insurance agent or call us directly at you for the opportunity to support your organization s workers compensation ManagementTMEssentialsOnline Claim Access & Reporting Outcome-Based Managed Care & Bill ReviewDedicated Local Team Focused on Workers CompensationFinancial StrengthRated A+ (Superior) Best Company, ManagementExpertiseSpecialization inClaim ManagementWORKING TOGETHER.

2 DELIVERING BETTER OUTCOMES. Better Outcomes In Workers CompensationWorking TogetherAs a policyholder you are provided access to a variety of services and resources to help manage your overall workers compensation program:Every Client Deserves Personal AttentionThe prevention of workplace injury and illness ultimately reduces the overall workers compensation costs for an employer. Focused on collaboration and producing measurable outcomes, we work with employers to reduce workers compensation exposures, establish integrated action plans and develop effective transitional duty programs. Essentials , Key Risk s innovative approach to risk management, provides dedicated risk management services to your business - small, medium or large.

3 Policyholders are provided automatic access to a variety of safety and risk management resources, including: Essentials Online VideosWritten Safety Programs & Presentation MaterialsSafetyConnectionsWebinarsOnline access and 24-hour claim reporting Employers can report claims through our 24-hour client call center, by fax, by email or online via MasterKey Connects , a state-of-the-art risk management information platform. MasterKey Connects, provides your organization online access to real time claim information. You can setautomatic alerts, and generate reports specific to the needs of your organization. Information on setting up a MasterKey Connects account is available from our website. Dedicated Claim ServicesOur claim professionals work together with injured workers, medical providers and employers to develop effective strategy for each injured claims professionals offer efficient claim handling with a focus on jurisdictional and industry-specific Network of Medical & Pharmacy Providers CompCareLX is our layered network of medical providers developed to ensure employees receive the best care possible when an injury occurs.

4 A custom panel of providers is provided to each employer. Our pharmacy benefits management program assists injured workers in receiving prescriptions quickly, with no out-of-pocket expense. Key Risk s pharmacy benefits management Instant Access Card should be utilized for all injury related prescriptions. In the event of injury please complete and provide each injured employee with a copy of the Instant Access Card. An electronic version of the Instant Access Card and a list of network pharmacies by zip code are available from Management Nurse case managers are available to collaborate with the medical provider, employer and claim professional to ensure a successful return to work for the injured Medical Bill ReviewSophisticated rules-based system combined with the Expertise of our trained medical bill review team offers employers reduced medical costs in the event there is a workplace accident.

5 Transitional DutyWorking together with injured employees, medical providers and employers to identify transitional duty opportunities, we are committed to helping injured workers return to work as soon as medically of ServicesClaims ManagementTMEssentialsEssentials , Key Risk s innovative approach to risk management, provides dedicated risk management services to your business - small, medium or a focus on jurisdictional and industry Expertise , our risk management services team truly understands the challenges and opportunities employers face. Our approach allows us to optimize opportunities, provide quicker responses, and enhance client service. The prevention of workplace injury and illness ultimately reduces the overall workers compensation costs for an employer.

6 Focused on collaboration and producing measurable outcomes, we work with employers to reduce their workers compensation exposures, establish integrated action plans and develop effective transitional duty programs. Results include a safer workplace, fewer injuries and the overall improvement in an organization s experience modification factor - a primary component used in calculating workers compensation employers, increased frequency of claims indicates increased potential for a large loss. Our risk management team works with employers to develop an integrated approach to safety focused on improving production and reducing the frequency of claims. Offering both standard resources as well as custom-tailored solutions, our outcome-focused safety programs include benchmarks such as the incidence rate of claims within a specific industry in addition to practical steps to surpass those MasterKey Connects , a state-of-the-art risk management information platform, our clients have online access to real time claim information.

7 Employers can generate reports specific to their Workers Compensation Essentials to Your Business - Small, Medium or ManagementTMEssentialsRisk Management & Safety ResourcesPolicyholders are provided automatic access to a variety of risk management resources: Dedicated Risk Management ServicesEssentials Online Videos Written Safety Programs and Presentation MaterialsSafetyConnectionsTraining MaterialsKeyCares Quarterly Wellness Risk is a member company of W. R. Berkley Corporation, whose insurance company subsidiaries are rated A+ (Superior), Financial Size Category XV by Best Company and A+ (Strong), by S&P. Products and services are provided by one or more insurance company subsidiaries of W. R. Berkley Corporation.

8 Not all products and services are available in every jurisdiction and the precise coverage afforded by any insurer is subject to the actual terms and conditions of the policies as more information on solutions available from Key Risk, please contact your independent insurance agent at essential part of any viable safety program is the availability of up-to-date, accurate resources to help keep your safety program moving in a positive direction. Here are some of the most commonly requested resources available to you as a Key Risk client, free of charge. If you need a specific topic not listed below, contact A sampling of resources is included below:Employee Training ProgramsAccident InvestigationErgonomicsSafety Committee DevelopmentAging WorkforceForklift SafetySlips, Trips, & Falls PreventionBack SafetyHazard CommunicationsSubstance AbuseBloodborne PathogensLockout / TagoutTransitional DutyCombative ResidentsMachine GuardingTransportation SafetyDriving SafetyManagement Training on Workers CompensationDrug Free WorkplaceSafe Patient/Resident HandlingSafetyConnectionsSafetyConnectio ns are intended to serve as tools for safety awareness training for your team.

9 All current titles are available from MasterKey Connects , including those featured it Matter?Heat Stress Awareness in Senior AdultsBloodborne Pathogens: More than just HIV-AIDSH urricane Clean-Up: After the DisasterCombative Behavior in HealthcareIncident Reporting: I think I m Hurt Now What?Defensive Driving Guidelines for EmployeesKnife Safety RemindersDriving Safety Is it Important to You?Ladder SafetyErgonomics: Does your workstation fit you?Mechanics of LiftingE-VerifyNeedlestick Prevention: Are You Stuck on Safety?Fire Prevention: Smart Fire Safety RulesPreventing Slips, Trips, and FallsForklift SafetyResident/Patient Lifting: Be PreparedGait Belts: If I Just Had Handles!Restaurant Self-Inspection ChecklistGlobal Harmonization:The Revised Hazard Communication StandardStart of School: A Lesson in SafetyHazard Communication Standard: The Employees Right to KnowViolence Prevention StrategiesHazards Found in NatureWellness: Tips for a Healthier YouHeat StressWho s In Online Videos - Over 600 TitlesEssentials Online Videos provides over 600 online video offering featuring safety and risk management topics.

10 Many online videos include follow-up quizzes and supporting materials. Additionally, more than 350 of the topics are also available in Spanish. An extensive collection of safety training DVDs is also available from our DVD may request any of these resources directly from their risk management professional or by sending an e-mail to ManagementTMEssentialsWhen an injury does occur, Key Risk claim professionals are solution-driven and dedicated to assisting each injured worker throughout the entire claim process. All claims should be reported to Key Risk Immediately. Claims reported within the first 24 hours have proved to produce better outcomes for the injured worker and cost up to 15% less than those reported days after an OPTIONST here are four options for reporting Online: From , click on MasterKey Connects , log in and select Report a Claim.