EXPRESS CHECK - IN (1) AZUL FIVES HOTEL, BY KARISMA

1 Baby bath: Having a bath is frequently an experience. Baby baths are available for your comfort. Baby step: Step by step your children grow and get their own goals. In azul Hotels, by KARISMA we help your children to get to the sink with a colorful baby step. Baby bottle warmer and sterilizer: An appropriate diet is important for the health of your family. At your disposal we have baby bottle warmer and sterilizer. Baby Cribs: We care about the rest and sweet dreams of your children. Baby pack and play safe sleep radio monitor. Stroller. Baby changing table. Baby bathrobe. EXPRESS CHECK - IN (1) azul FIVES hotel , BY KARISMAC ompleting this Prestige/Exotic Travelers EXPRESS CHECK -in form helps the Prestige/Exotic Team to pre- CHECK you into the resort, ensuring you spend less time in lines and more time on vacation.

2 Please note that it is very important to contact us with a minimum 7 days prior to your arrival otherwise we will not be able to assist you properly with the required services. Please complete this form and send it via e-mail to: or Pre-Arrival Special Services - Toll Free: 888-328-3025, Mon-Fri 9:00 h 18:00 h after 15:00 hCheck-out 12:00 hNo. of nightsTransportation Confirmation timeDeparture dateArrival timeArrival dateLast nameTRAVELER 1 First nameBirthdayAllergiesMarital statusFull addressPhoneOccupationCityStateE-mailZip codeCountryReservation No. Membership No. hotel Room categoryLast nameTRAVELER 2 First nameBirthdayAllergiesMarital statusFull addressPhoneOccupationCityStateE-mailZip codeCountryKoh Tai Wok Cuisine 18:00 h 22:30 h Oka Sushi Bar 18:00 h - 22:00 h La Brasserie Bistro Cuisine Opening fall 2015 Flavours World Cuisine 17:30 h -22:00 h*Sea Olive Cuisine Du Soleil 17:00 h - 22:00 h*Meso Tapas Mexican Cuisine 17:30 h - 22:00 hArezzo Italian Cuisine 18:30 h 22:30 h Members-only Benefit.

3 Enjoy the convenience of making advance dinner reservations by indicating your restaurant selections below. Your table will be held for 10 minutes following the time of your reservation. Note: if you choose not to make reservations in advance of your arrival, you will be seated on a first served basis.*Do not take reservations. RESTAURANTSM embers Welcome Dinner: Let yourself be surprised by the original mix of flavors and be delighted by a Culinary Experience .To ensure total comfort and maximum flexibility, please take note of the following: Due to limited seating, reservations are required. Upon arrival confirm reservation with your Personal Concierge. Members-only events are not exchangeable for any other service or transferable to third parties. Ask for the full schedule of Member s Exclusive EVENTSBABY AMENITIESCHILDREN1 AGE GENDERCHILDREN2 AGE GENDERCHILDREN3 AGE GENDERIs this your first visit to an El Dorado Spa Resorts & Hotels, azul Hotels &Generations Resorts, by KARISMA ?

4 YesYes No This is my at all restaurants can be made by the hour or half an hour (Ex. 20:00 h or 20:30 h). All restaurant days and hours of operation are subject to change without : _____ Time:_____ How many people:_____Monday: _____ Time:_____ How many people:_____Tuesday: _____ Time:_____ How many people:_____Wednesday:_____ Time:_____ How many people:_____Thursday: _____ Time:_____ How many people:_____Friday: _____ Time:_____ How many people:_____Saturday: _____ Time:_____ How many people:_____FIRST WEEK RESERVATIONSDRESS CODETo enhance our unique dining experience, please comply with our Casual Elegant dress code in all gourmet restaurants. Ladies: capri pants, dresses, skirts, long pants, shoes, dress sandals. Gentlemen: Bermuda shorts, long pants, collared shirts, dress sandals, casual shoes.

5 ALL RESTAURANTS ARE NON-SMOKING. EXPRESS CHECK - IN (2) azul FIVES hotel , BY KARISMA *All restaurants accept a maximum of four people per table. Reservations for groups of six or more are available upon arrival in some set menu will be provided for groups of more than six people. Group reservations can be made for sittings at 18:00 h, 18:30 h or 21:00 h only. GROUP RESERVATIONS This package is valid for guests originating from North America market only. Guests originating outside of North America should request package details through your travel provider. Copy of marriage certificate (or wedding invitation with wedding photo) required at CHECK -in. Package can be reserved for use up to 30 days after wedding date for honeymoons and 30 days before and after wedding date for anniversaries.

6 Available for purchases in other categories for $750 USD per couple. One massage must be purchased to receive one of equal or lesser value complimentary. One night return stay voucher valid for future stays of 5 nights or longer, non-transferable, holidays excluded and must be used within 395 days of CHECK out date. Package inclusions may vary without previous notice. Not combinable with any other promotion unless otherwise specified. Only available when qualifying category is purchased. Not valid for any reservations traveling with a group or wedding valid for new bookings made 7/19/14 and beyondCHECK-IN: 15:00 H / CHECK -OUT 12:00 H(Early CHECK -in when available) Upon arrival please inform a bellboy that you are an Prestige/Exotic Travelers Member. You will be directed to the Prestige/Exotic EXPRESS CHECK -in desk, where one of our representatives will provide you with your welcome kit and update you on the hotel s new amenities and services.

7 You will be required to sign in with a major credit card to cover any incidentals purchased during your TRANSFERSP remier Guest Services contracted transportation service is highly recommended and Prestige/Exotic Members receive a special discount. Friendly professional staff will greet you at the airport and deliver you to the hotel lobby, then return you to the airport at the end of your HONEYMOON & ANNIVERSARY PACKAGE Complimentary when booking a 5 night stay or longer in a qualifying gourmet four courses romantic candlelight dinner on the beach Beachfront sky massage 2 X 1 offerChilled bottle of champagne delivered to your room upon arrivalOne night anniversary return stay voucherComplimentary use of WI-FI15% discount on Spa servicesRomantically decorated suite with rose petals, aromatherapy and candles after private dinnerFresh tropical floral arrangement in roomChef s special gourmet breakfast in bed the morning after dinnerQUALIFYING CATEGORIESEl Dorado Royale.

8 A Spa Resort by KARISMA Swim-up Jacuzzi Suite or higherEl Dorado Casitas Royale, by KARISMA All categoriesEl Dorado Seaside Suites, by KARISMA Beachfront Suite or higher El Dorado Maroma a Beachfront Resort, by KarismaHoneymoon Suite or higherAzul Sensatori M xico, by KARISMA Jacuzzi Junior Suite or higher-USAAzul Sensatori M xico, by KARISMA Premium Suite or higher-CanadaAzul Beach hotel , by KARISMA Oceanfront Jacuzzi Suite or higherAzul FIVES hotel , by KARISMA One Bedroom Suite or higher azul Sensatori Jamaica, by KARISMA Oceanview Deluxe Suite Generations Riviera Maya, by KARISMA Oceanfront Luxury Jacuzzi Suite or higher EXPRESS CHECK - IN (3) azul FIVES hotel , BY KARISMAT hank you!PAYMENT OPTIONSP ayment must be made 30-days prior to the arrival at the resort.

9 Reservations without full payment 29 days or less are subject to cancellation. Payment methods accepted at our Concierge Service Center: American EXPRESS , Visa, MasterCard and Discovery credit card. Travelers checks and cash payments will not be accepted. A non-refundable deposit and all passengers names are required in order to process a request for a reservation. A reservation will not be considered valid until that deposit of $300 USD per room for any hotel reservation ($3,000 USD for Villa Carola) is paid. This is regardless of the number of nights and/or rooms requested. If your reservation is booked within 30 days prior to travel date, the total cost of the reservation must be paid at the moment of POLICYA non-refundable deposit of $300 USD per room is required to guarantee your 7-9 days prior to arrival: penalty of $300 USD + one night stay per 0-6 days prior to arrival: penalty of $300 USD + two-night stay per room except for special dates*.

10 No show: penalty of $300 USD + two-night stay per room except for special dates*.Special dates* Any No show or Cancellation 0-3 days prior to arrival during a holiday week including but not limited to Presidents Day, Thanksgiving, Christmas, New Year and Easter will result in a 100% penalty. We strongly encourage you to purchase trip cancellation insurance. Deposit Protection may also be purchased for $59 USD This one time annual fee covers reservations made within the calendar year the initial reservation was booked. While the deposit is not refundable, the Deposit Protection Plan will allow you to transfer your deposit within six months of the cancellation date of the original reservation to which the Deposit Protection was applied.