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F.C. PHILLIPS QUALITY MANUAL

PHILLIPS . QUALITY MANUAL . SERVING INDUSTRY. SINCE 1911. Rev. 9 PHILLIPS , Inc. 0. Company Background Founded in 1911, PHILLIPS Inc. remains a privately owned family business. Occupying 45,000 sq. ft., the facility has remained located at 471 Washington Street Stoughton Massachusetts. The company has 60 screw machines, a large well equipped Secondary operations department and other specialized equipment. The work force has fluctuated with historic and economic times but currently remains stable at 24 full time employees working one shift with overtime when warranted. The company has a newly renovated inspection department that is staffed by a QUALITY Manager and one inspector. The company does all manufacturing in house but does subcontract special processes such as plating and heat treating to approved suppliers.

F.C. PHILLIPS QUALITY MANUAL SERVING INDUSTRY SINCE 1911 . Rev. 9 F.C. Phillips, Inc. 1 ... 9 7/25/2017 All references to AS9100C and ISO 9001:2008 have been removed due to the non-pursuance of AS9100C and ISO 9001:2008 certifications as well as the Management Representative function.

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Transcription of F.C. PHILLIPS QUALITY MANUAL

1 PHILLIPS . QUALITY MANUAL . SERVING INDUSTRY. SINCE 1911. Rev. 9 PHILLIPS , Inc. 0. Company Background Founded in 1911, PHILLIPS Inc. remains a privately owned family business. Occupying 45,000 sq. ft., the facility has remained located at 471 Washington Street Stoughton Massachusetts. The company has 60 screw machines, a large well equipped Secondary operations department and other specialized equipment. The work force has fluctuated with historic and economic times but currently remains stable at 24 full time employees working one shift with overtime when warranted. The company has a newly renovated inspection department that is staffed by a QUALITY Manager and one inspector. The company does all manufacturing in house but does subcontract special processes such as plating and heat treating to approved suppliers.

2 As of June 2017, PHILLIPS elected to no longer pursue certification to the AS900/ iso 9001 -2008 QUALITY Management System. The cost/reward ratio is not there. We are proud to have achieved the certification but feel it is time to part ways. We will continue to follow this methodology without the certification. Exclusions The company takes exclusions for both design and service. Design all product is purchased or manufactured to customer specification Service PHILLIPS does not perform or provide product service Rev. 9 PHILLIPS , Inc. 1. TABLE OF CONTENTS. Page No. 1. Company Background and Exclusions 2 & 3. Table of Contents 4. Change History & Definitions 5 & 6. QUALITY Management System General Requirements Documentation Requirements 7.

3 Management Responsibility Management Commitment Customer Focus QUALITY Policy 8. Planning Responsibility, Authority and Commitment 9. Management Review 10. Resource Management Provisions of Resources Human Resources Infrastructure Work Environment 11. Product Realization Rev. 9 PHILLIPS , Inc. 2. Planning of Product Realization including Configuration Management and Risk Assessment. Customer Related Processes 12 & 13. Purchasing 14 & 15. Production and Service Provision 15 &16. Control of Monitoring and Measuring Devices 16, 17 & 18. Measurement Analysis and Improvement General Monitoring and Measurement 18,19 & 20. Control of Nonconforming Product Analysis of Data Improvement 20. 8. & Control of Work Transferred on a Temporary Basis Outside the Organizations Facility 21.

4 Flow Chart Key Processes and their Interaction 22. PHILLIPS , Inc. Organizational Chart Rev. 9 PHILLIPS , Inc. 3. Responsibilities for changes to the QUALITY MANUAL lie with the General Manager. The Management Representative can have input and initiate changes determined to be necessary for maintaining the effectiveness and integrity of the QMS. Actual MANUAL editing is done by the QUALITY Manager. Change History REV. Date Description of Changes 2 11/12/09 Complete Re-write 3 05/11/10 Re-did MANUAL to make index more readable, para was rewritten to add an explanation about special situations that may affect calibration due dates. reference to A9101 format added 4 06/12/11 Revised for AS9100C.

5 5 11/05/12 Added statement of MANUAL responsibility 6 11/11/16 Edited document and updated organizational chart 7 1/20/17 Plant Superintendent and Assistant Plant Superintendent have been replaced in the document with General Manager and Assistant General Manager. Org. chart was also updated including changes above. 8 1/30/17 Updated org. chart to reflect line of authority from general manager to shop staff. 9 7/25/2017 All references to AS9100C and iso 9001 :2008 have been removed due to the non-pursuance of AS9100C and ISO. 9001:2008 certifications as well as the Management Representative function. Approvals Craig Snow, President Jan 21, 2017. Terms & Definitions: Rev. 9 PHILLIPS , Inc. 4. In the interest of clarity and continuity, terms and definitions used in this document will be the same as those defined in both ISO9001 and AS9100C.

6 If in doubt, refer to section 3 of the standard. QUALITY MANAGEMENT SYSTEM. Introduction QUALITY product is the highest priority at PHILLIPS , Inc. Our goal is complete customer satisfaction, to this end: we adopted and implemented a comprehensive QUALITY system. We realize a structured system is necessary to manage and control QUALITY . Our QUALITY system follows the requirements of AS9100C. The purpose of this MANUAL is to define and document the structure of the QUALITY system and its essential elements. Its basic structure is consistent with the structure of AS9100C. Each section of the MANUAL corresponds with the appropriate section of the standard and includes the requirements of that section.

7 General Requirements for the QUALITY System In order to meet the requirements of the standard, and to ensure QUALITY , we have established, implemented and documented a comprehensive QUALITY management system. We are committed to continually improving our performance using this system and have identified processes needed for its successful application of this system throughout the company. We have: Determined the sequences and interaction of these processes, Determined criteria and methods needed to ensure that both the operation and control of these processes are effective, Ensure to the availability of resources and information necessary to support the operation and monitoring of these processes, Monitored, measured and analyzed these processes, Implemented actions necessary to achieve planned results and continual improvement of these processes.

8 We manage processes in accordance to the stated standards and any regulatory requirements that may apply. When certain processes are out-sourced, ex: plating, finishing, secondary machining, grinding, these processes are controlled as part of the configuration and project management processes, using the customers flow down requirements, print specifications, purchasing procedure, approved suppliers, receiving inspection and suppliers certificate of conformance and certified test reports. Rev. 9 PHILLIPS , Inc. 5. Documentation Requirements General Our QUALITY management system includes the following documentation: statements of a QUALITY policy and QUALITY objectives the QUALITY MANUAL documented procedures which include 1.

9 Quoting and sales 2. Purchasing 3. Production 4. Document Control 5. Control of Records 6. Internal Audits 7. Management review 8. Non conforming Product 9. Corrective Action 10. Preventive Action 11. Calibration 12. Training 13. Maintenance Procedures are available online for viewing by all PHILLIPS employees in the public folder. They are write protected to prohibit unauthorized changes. (Document Control Procedure). QUALITY MANUAL This QUALITY MANUAL includes the scope of the QUALITY system plus any exclusions and their justification and reference to lower level procedures and a description of the interaction between key processes and the standard. The scope of the QUALITY system defines what activities and locations are applicable under the system.

10 We exclude the following sections of the standards Design all product is purchased or manufactured to customer specification Service PHILLIPS does not perform or provide product service. Rev. 9 PHILLIPS , Inc. 6. Control of Documents PHILLIPS has created a written procedure governing document control. The procedure ensures we control all documents required by our QUALITY management system. These controls ensure that we: * approve documents prior to use * review, update and re-approve documents periodically * identify changes to documents * identify the current revisions status of documents * make documents available when needed * ensure documents are legible and identifiable * identify documents of external origin and control the distribution * identify, and segregate any retained obsolete documents to prevent their unintended use.


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