FACTORS INFLUENCING EMPLOYEES’ JOB SATISFACTION IN

1 FACTORS INFLUENCING EMPLOYEES JOB SATISFACTION IN PUBLIC ORGANIZATIONS IN TANZANIA: A CASE OF TANZANIA ELECTRIC SUPPLY COMPANY LIMITED SAMUEL ALPHONCE KAFYETA A DISSERTATION SUBMITTED IN PARTIAL FULFILLMENT FOR THE REQUIREMENTS FOR THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION OF THE OPEN UNIVERSITY OF TANZANIA 2015 ii CERTIFICATION The undersigned certifies that he has read and hereby recommends for acceptance by the Open University of Tanzania a dissertation titled: FACTORS INFLUENCING Employees Job SATISFACTION In Public Organizations In Tanzania: A Case of Tanzania Electric Supply Company (TANESCO) Limited in Dar es Salaam in partial fulfillment of the requirements for the degree of Master of Business Administration of the Open University of Tanzania.

2 Dr. Augustine Y. Hangi (Supervisor) .. Date iii COPYRIGHT No part of this dissertation may be reproduced, stored in any retrieval system, or transmitted in any form by any means, electronic, mechanical, photocopying, recording or otherwise without prior written permission of the author or the Open University of Tanzania in that behalf. iv DECLARATION I, Samuel Alphonce Kafyeta, do hereby declare that this dissertation is my own original work, and that it has not been presented and will not be presented to any other University for a similar or any other degree award.. Signature .. Date v DEDICATION I dedicate this dissertation first of all to Jesus Christ, my Lord and saviour seating on the throne in heaven and controlling both heaven and earth.

3 Secondly, to my beloved parents, my father Mr. Alphonce Kafyeta Kabilima and mother Theresia Nzilayinka Kafyeta all living in Kasamwa, Geita. Lastly, to my wife, Apronia Samwel and my children Daniel and Eliya as they all played a great role in praying for my success in study period. They were indeed a source of encouragement throughout this period. vi ACKNOWLEDGEMENT It gives me immense pleasure to complete this dissertation in partial fulfillment for the award of a Master of Business Administration degree. This dissertation would not have been complete without contribution of several individuals. In view of that I am using this opportunity to express my gratitude to everyone who supported me throughout my course.

4 I am thankful for their guidance, constructive criticisms and friendly advice during the dissertation work. I am sincerely grateful to them for sharing their views on a number of issues related to the project. I express my warm thanks to Mr. Robert Magere and Ms. Dorothy Migembe for their support and guidance at TANESCO Head Office Dar Es Salaam. I would also like to thank my project external guide Engineer Ambakisye Mbangula, the Plant Manager, TANESCO Ubungo Gas Plant1, Ms. Nisile Mwakalinga, and Ms. Lilian Chale and all the people who provided me with the facilities being required and conducive conditions for my MBA study. I am grateful to Open University of Tanzania lecturers for their guidance, commitment, technical and materials support which enabled me to attain the desired goal with regard to completion of this dissertation.

5 Special thanks go to my supervisor, Dr. Augustine Y. Hangi for his commitment, guidance, advice, and constructive critic from the initial development of the research proposal to the final dissertation document vii ABSTRACT This study determines the FACTORS that influence job SATISFACTION in public organizations in Tanzania, using Tanzania Electric Supply Company (TANESCO) Limited as a case study. The objective of the study is to determine the FACTORS which influence employees job SATISFACTION at work places. Data were collected using questionnaires, oral interviews, and observations. Questionnaires were distributed to 210 respondents who yielded a 100 percent response rate.

6 The findings show that most of employees were not satisfied with their jobs. The FACTORS observed are SATISFACTION from job incentives, employees training and development, working environment, leadership, the extent of employees involvement in decision making, fairness and equality of employees in promotion, and managers leadership. As regards to management s strategies needed to ensure employees job SATISFACTION at work places, most employees were not satisfied with adequacy of efforts devoted by their organizations. The strategies in use are succession planning, employees support for training, opportunities to learn new skills, employer s recognition, compensational benefits and other allowances.

7 As regards the extent at which job SATISFACTION affects employees performance, the findings are high productivity due to high workers morale, employees commitment in their work, minimal employees absenteeism, and working culture of employees. Most employees were not satisfied with the support given to them by their organizations on fulfillment of these FACTORS . The researcher s recommendations are that, public organizations should identify incentives that increase job SATISFACTION among employees, secondly, train their employees to keep abreast with technological changes in their work settings, viii organizations should have good leaders who can influence their employees to perform to the best of their capabilities.

8 Third, for public organizations to grow and prosper and remain competitive they ought to demonstrate a high level of commitment to employees involvement in decision making. With respect to policy, public organizations should design policies that help to raise the level of job SATISFACTION among employees including investing heavily on training and development of employees, create plenty of opportunities for employees to learn new skills in their work, and putting in place clear succession planning in the organization. ix TABLE OF CONTENTS CERTIFICATION .. ii COPYRIGHT .. iii DECLARATION .. iv DEDICATION .. v ACKNOWLEDGEMENT.

9 Vi ABSTRACT .. vii LIST OF TABLES .. xiii LIST OF FIGURES .. xiv LIST OF APPENDICES .. xv LIST OF ABBREVIATIONS .. xvi CHAPTER ONE .. 1 INTRODUCTION .. 1 Introduction .. 1 Background of the Problem .. 1 Statement of the Problem .. 4 Research Objectives .. 5 General Objective .. 5 Specific Objectives .. 6 Research Questions .. 6 Significance of the Study .. 6 Scope of the Study .. 7 x CHAPTER TWO .. 8 LITERATURE REVIEW .. 8 Introduction .. 8 Theoretical Literature Review .. 8 Empirical Literature Review .. 13 Conceptual Framework .. 21 CHAPTER THREE .. 24 RESEARCH METHODOLOGY .. 24 Introduction .. 24 Research Design .. 24 Survey Population (Target) .. 25 Study Area.

10 25 Sample Size .. 25 Sampling Procedure .. 26 Data Collection Method .. 26 Instruments of the Study .. 26 Questionnaires .. 27 Oral interviews .. 27 Observations .. 27 Data Analysis Techniques .. 28 CHAPTER FOUR .. 29 RESEARCH FINDINGS .. 29 Introduction .. 29 xi Descriptive Findings .. 29 Age Distribution of Respondents .. 29 Gender of Respondents .. 31 Education Level .. 32 Work Experience of Respondents .. 33 Employment Terms of the Respondents .. 35 Occupation Specialty and Working Position .. 35 Presentation of Findings and Analysis as Per Study Objectives .. 36 FACTORS INFLUENCING Employees Job SATISFACTION at the Work Places .. 36 Management s Strategies Applicable in Ensuring Employees Job SATISFACTION at the Work Place.