FAQs on Lufthansa Premium Economy Class, Version 2 (05.06 ...

1 faqs on Lufthansa Premium Economy class , Version 2 ( ) Page 1 of 6 General What is the difference between Economy Plus and Premium Economy ? Economy Plus' offers passengers more legroom, but has the same seat as in Economy class . It is often not considered to be a separate travel class and distinct product but rather as a special zone within Economy class . Premium Economy class , in contrast, offers passengers an improved, larger seat both in terms of a greater seat pitch and a wider seat. In addition, passengers are offered extra service elements, such as a higher free baggage allowance and an enhanced in-flight service. Premium Economy class is regarded as a separate travel class on Lufthansa flights. Will passengers wishing to pay to upgrade from Economy class to Premium Economy class also have to pay a rebooking fee?

2 No, as long as passengers do not rebook their flight at the same time, they will not have to pay an additional rebooking fee they will only have to pay the difference between the two fares. This also applies to non-changeable Economy class tickets. The reissue has to be made through your Lufthansa Sales & Service Team. Booking classes and fares In which booking classes will intercontinental feeder flights be booked within a Premium Economy class fare? All feeder flights within Germany and Europe ( Lufthansa operated and Lufthansa code-share flights) will uniformly be booked in Y class . This applies to Premium Economy class fares in all three booking classes (G, E and N). Can Premium Economy class fares be combined with other Lufthansa fares? Yes, all Premium Economy fares can be combined on a half-return basis with Lufthansa intercontinental fares in Economy , Business and First class .

3 Will Premium Economy class fares be combinable with those of Lufthansa partner airlines? Yes, Lufthansa Premium Economy class fares can be combined with the fares of Lufthansa partner airlines on a half-return basis. Will there be code-shares and joint pricing with our partner airlines? Partner airlines which offer a similar Premium Economy class product ( Air Canada, ANA) will be able to book Lufthansa Premium Economy class within the code-share booking class structure or combine it in a journey. For partners without a similar Premium Economy class product ( United Airlines), a Lufthansa Premium Economy class through-fare can still be booked, for example, a through-fare from Frankfurt to Fort Lauderdale: FRA-LH-EWR ( Premium Economy class ) - UA-FLL ( Economy class ).

4 faqs on Lufthansa Premium Economy class , Version 2 ( ) Page 2 of 6 Check-in and baggage What is the position with excess baggage charges in Premium Economy class ? The free baggage allowance in Premium Economy class is two bags each up to 23 kg. The charges for excess baggage correspond to those for Economy class . Is there an additional free baggage allowance for Miles & More status customers? Senators and HON Circle Members who travel in Premium Economy class can check in an extra bag (23 kg) free of charge. Their free baggage allowance is therefore 3 x 23 kg. For all other Premium Economy class passengers including Frequent Travellers, the general free baggage allowance of 2 x 23 kg applies. Are Premium Economy class passengers allowed to check in at the Business class counters or are there special Premium Economy class check-in counters?

5 No, there are no special check-in counters. Premium Economy class passengers can use the check-in options for Economy class passengers or those corresponding to their Miles & More status. Lounge access Are Premium Economy class passengers allowed to use the Lufthansa Lounges? Yes, Premium Economy class customers can use almost all Lufthansa Business Lounges for a fee of 25 euros or 35 US dollars. Access to the Lufthansa Welcome Lounge in Frankfurt is also possible for a fee of 50 euros or 70 US dollars. For HON Circle Members, Senators and Frequent Travellers lounge access is free of charge. Can lounge access be purchased in advance? No. Access to the lounge must be purchased directly at the airport depending on the location either at the Lufthansa ticket counter or in the lounge itself.

6 Do passengers have to pay for every individual lounge access or is the lounge voucher they purchase valid for their entire journey? Customers must pay separately to use the Lufthansa Business Lounges and the Lufthansa Welcome Lounge at each airport. Product and service details Are there leg-rests at the seats? The first row of seats in Premium Economy class will be equipped with leg-rests. All seats will have footrests. Will a USB port and a power outlet be available at each seat in Premium Economy class ? Yes, each seat in Premium Economy class will be equipped with both a USB port and a power outlet. faqs on Lufthansa Premium Economy class , Version 2 ( ) Page 3 of 6 How great is the angle of the backrest recline? The angle of backrest recline for the Premium Economy class seat is 130 in full recline and 112 in the upright position (in comparison with Economy class : 121 in full recline, 106 upright).

7 Can the central console be folded up? No, the central console in Premium Economy class cannot be folded up, it is a fixed part of the seat. The Premium Economy class seat in detail (1) Seating area up to 3 cm wider (2) Adjustable backrest which reclines far back (130 ) (3) Generous seat pitch (97 cm / + 17 cm) (4) Footrests from the second row or leg-rests with integrated footrests in the front row (5) Always a separate armrest (6) Adjustable headrest and wings for comfortable support during sleep (7) Ergonomic seat and back cushions for optimal comfort (8) Foldout table in the armrest (9) Plenty of storage space for personal items (10) Each passenger sits no more than one seat away from the aisle (11) Separate power outlet at the seat Do the meals in Premium Economy class differ from the ones in Economy class ?

8 Yes, compared to Economy class , the meals will be upgraded and served on china tableware. Is the in-flight entertainment program in Premium Economy class the same as in Economy class ? The content of the entertainment program on board is identical in all travel classes. The Premium Economy class monitor, however, is significantly larger than an Economy class monitor although slightly smaller than that in Business class . faqs on Lufthansa Premium Economy class , Version 2 ( ) Page 4 of 6 Miles & More Is the Miles & More miles system being adjusted for Premium Economy class flights? Yes, Premium Economy class is being integrated into the Miles & More program. Will HON Circle miles be credited for Premium Economy class flights? No, passengers in Premium Economy class are not entitled to earn HON Circle miles.

9 Will there also be award tickets available through Miles & More for Premium Economy class ? Initially there will be no booking class for Premium Economy class award tickets because there is not yet the dedicated booking class required for it. A dedicated booking class for award flights and the necessary system adjustments will probably be available by mid-2015. Mileage upgrades from Economy to Premium Economy class will be available to coincide with the sales launch for Premium Economy class . Will there be a booking guarantee for status customers? Yes, status customers will also have a booking guarantee in Premium Economy class (booking class G). What is the mileage award in Premium Economy class ? The mileage award for Premium Economy class follows the existing Miles & More logic.

10 In N class 100% miles are credited, in G and E class 150% miles respectively. All status customers also receive an Executive Bonus of 25%. No HON Circle miles will be credited for Premium Economy class flights. Upgrades Passengers can currently only upgrade one class higher. Double upgrades are not possible. Will this change with the introduction of Premium Economy class ? In future passengers will be able to upgrade from Economy class (booking classes S and higher) to both Premium Economy class and Business class by redeeming miles or eVouchers In addition, they can upgrade from Premium Economy class (booking classes E and G) to Business class . However, there will be no change to the current rules on upgrades to First class , which are only possible from the higher booking classes of Business class .