Finance & Leasing Association

1 Contents Glossary Finance & Leasing Association . Representing Business and Consumer Finance What's included in this resource: Introduction Finance Product Knowledge Regulatory Knowledge Find out how to use this material and how the Learn about the different types of Finance products that Learn about the regulation and rules which surround Finance & Leasing Association (FLA) is the leading trade are offered to potential car buyers. the sale of car Finance products. Association for the UK motor Finance industry. 1. Contents Contents Contents Glossary Contents Introduction Finance Product knowledge Regulatory Knowledge Find out more 3 How to use this material 12 Finance Structures 87 Changes to consumer credit regulation SAF Expert Competence 5 Why should I review this material?

2 23 Hire Purchase 95 The Financial Conduct Authority (FCA) Test and principles-based regulation 6 The benefits of SAF Expert 29 Personal Contract Purchase Useful Links 106 FCA permission and authorisation 7 SAF training material overview 35 Personal Loans Glossary 119 Financial promotions and communications 8 How to use this course 41 Contract Hire with customers 9 Introduction to Automotive Finance 49 Conditional Sale 125 Pre-contractual requirements including 55 Credit Sale adequate explanations 61 Lease Purchase 133 Post-contract information and rights 67 Finance Lease 146 Responsible Lending 74 Secured Loans 151 Vulnerable customers and mental capacity 80 Interest rates 160 Financial incentives 169

3 Unfair relationships and the Unfair Trading Regulations 176 Distance Selling 185 Asset registration 188 The General Data Protection Regulation 195 Anti-money laundering 202 The FLA Lending Code and dispute resolution 2. Introduction How to use this material Contents Glossary How to use this material The Finance & Leasing Association (FLA) is the leading trade Association for the UK motor Finance industry. Our motor Finance members include banks, subsidiaries of banks, the captive Finance companies of motor manufacturers and independent lenders. FLA members fund the purchase or use of over 90% of all private new car registrations in the UK. Specialist Automotive Finance (SAF) has been introduced by the FLA to raise professional standards and improve the knowledge of motor dealership staff involved in the sale of motor Finance SAF Expert helps to boost consumer confidence in motor Finance by providing better information and advice in showrooms where relevant on which Finance product is right for them.

4 3. Introduction How to use this material (continued). Contents Glossary How to use this material (continued). The SAF logo is a kite-mark to help car buyers seek out reliable information and advice on motor Finance . SAF recognises dealers and their employees who have voluntarily raised their standard of knowledge on motor Finance for the benefit of customers. This SAF Expert training material aims to help dealership and Finance staff to: improve their knowledge and expertise on motor Finance and relevant surrounding regulation;. pass the SAF Expert competence test; and maintain their knowledge on motor Finance by revisiting the material. 4. Introduction Why should I review this material?

5 Contents Glossary Why should I review this material? Individuals who successfully pass the SAF Expert competence test are awarded with a certificate. For dealership staff, the SAF Expert certificate is a real advantage. It is clear recognition of your professionalism and expertise and gives customers confidence in the quality of your advice on motor Finance options. This will hopefully mean that customers continue to come back to your showroom to buy the vehicles you sell. This SAF Expert training material provides you with the core knowledge that will enable you to improve customers perceptions of the benefits of motor Finance and increase their confidence in the specialist advice they will receive.

6 For example, you will be able to provide valuable information in the customer scenarios illustrated here. Which Finance product What are PCP and HP, and how What protection do I get if I take will be best for me? are they different? Finance from the dealership? 5. Introduction How to use this material Contents Glossary Benefits of SAF Expert SAF Expert is the recommended standard of learning for customer facing staff involved in the sale of motor Finance Over 36,000 industry staff working at over 1,400 firms across the motor retail, Finance and broker sectors take the annual SAF Expert competence test. Your SAF Expert certificate will Your SAF Expert certificate will also SAF Approved status Improve customer confidence in any information and Provide you with a certificate recognised throughout the Once all the eligible members of staff within your advice received on Finance in dealerships.

7 Automotive retail and Finance industries. business have passed the SAF Expert test, your business can apply to the FLA to become SAF Approved'. Enable you to provide the right information to customers Promote your professionalism to customers when displaying so they can evaluate which is the best Finance product your certificate. SAF Approved status provides recognition that your for their needs. business has voluntarily improved its professional Help you to maintain certification and your motor Finance standards linked to the sale of motor Finance for the Help improve customer retention satisfied customers knowledge by prompting you to retake the test every 12 benefit of customers.

8 The FLA will promote your guided to the right product will return to your showroom months. business as SAF Approved. again and again. Provide you with an exemption to the SAF Advanced level-3. qualification. The next step once you have attained SAF. Expert. 6. Introduction SAF training material overview Contents Glossary SAF training material overview This training material is divided into two main sections, plus useful links and a glossary. Finance Products (core and peripheral products). Regulatory Knowledge. Glossary. The main learning sections are formed of smaller, more manageable topics to make the material easier to digest. This is useful if you are unable to review the entire training material in one sitting.

9 Finance Product Regulatory Knowledge Useful Links Glossary Knowledge Changes to consumer credit regulation This module provides links to other This contains simple, plain English The Financial Conduct Authority (FCA) and sources of helpful information related definitions of terms and phrases that Finance Structures principle-based regulation to motor Finance and this material. are commonly used in the motor Hire Purchase FCA interim permission and authorisation Finance market. Personal Contract Purchase Financial promotions and communications Personal Loan with customers There may be terms in the main Pre-contractual requirements including modules that are new to you the Contract Hire adequate explanations definition will be in the Glossary.

10 Conditional Sale Post-Contract information and rights Credit Sale Responsible Lending Lease Purchase Vulnerable customers and mental capacity Finance Lease Financial incentives Secured Loans Unfair relationships and the Unfair Trading Regulations Interest Rates Fixed and Variable Distance selling Asset registration Data protection Anti-money laundering The FLA Lending Code and dispute resolution 7. Introduction How to use this course Contents Glossary How to use this material This material has been designed to reflect the questions asked in the SAF Expert competence test. You will need to cover all sections to ensure you are fully prepared to take the test.