Transcription of Flight Attendant
1 ISBN 978-1-4715-1969-7 CAREER PATHS Flight AttendantStudent s BookVirginia Evans - Jenny Dooley - Lori CoocenCareer Paths: Flight Attendantis a new educational resource for cabin crew professionalswho want to improve their English communication in a work environment. Incorporatingcareer-specific vocabulary and contexts, each unit offers step-by-step instruction thatimmerses students in the four key language components: reading, listening, speaking, andwriting. Career Paths: Flight Attendantaddresses topics including responsibilities, partsof the cabin, preflight procedures, food service, and emergency series is organized into three levels of difficulty and offers over 400 vocabulary termsand phrases.
2 Every unit includes a test of reading comprehension, vocabulary, and listeningskills, and leads students through written and oral Features: A variety of realistic reading passages Career-specific dialogues 45 reading and listening comprehension checks Over 400 vocabulary terms and phrases Guided speaking and writing exercises Complete glossary of terms and phrasesThe Teacher s Guidecontains detailed lesson plans, a full answer key and audio audio CDscontain all recorded 11/30/15 10:11 AM Page 1 Book1 Virginia EvansJenny DooleyLori 11/30/15 10:54 AM Page 1 UnitTopicReading contextVocabularyFunction1 The Flight CrewAdvertisementcaptain, chief purser, copilot, first officer, flightattendant, Flight crew, Flight officer, pilot, purser, seniorcrew member, service managerIntroductions2 AirlineEmployeesManual Excerptairline, baggage handler, Flight dispatcher, gate agent,ground crew, lineman, passenger service agent, rampagent, station agent, ticket agentAsking whensomething willhappen3 People in theAirportBrochureair traffic controller, cargo forwarder, cargo handler,customs agent, food service, ground controller,mechanic, passenger, screener, security personnelClarifyinginformation4 Parts of theAirportWebpageair traffic control.
3 Concourse, control tower, customs,gate, restricted, runway, security checkpoint, taxiway,terminalAsking forinformation5 Airport SecurityPostercrew lane, detect, explosive detection, identification,metal detector, pat down, prohibited, scan, scanner, x-ray machineOffering anapology6 Parts of anAircraftTextbook Excerptaircraft, cabin door, fuselage, landing gear, nose, tire,turbine engine, turboprop engine, wheel, wingAsking foradditionalinformation7 Parts of theCabin 1 Webpageaisle, business class, cabin, center, coach, first class,row, seat, travel class, windowOfferingassistance8 Parts of theCabin 2 Journal Entrycockpit, compartment, emergency exit, exit row, flightdeck, galley, jumpseat, lavatory, overhead, storage binStarting aconversation9 PhysicalDemandsBlogconfined space, engine noise, exposure, fatigue, illness,lift, physically demanding, size restriction, strenuousDisagreeing withan opinion10 AppearanceGuidelinesappearance, body piercing, bracelet, earring, facial hair,grooming, jewelry, makeup, necklace, ring, tattoo, tiebarMakingsuggestions11 UniformsAirlineRegulationsblouse, dress shirt, ID badge, image, jacket, regulation,skirt, slacks, stockings, tie, uniform, wingsDescribingcommon errors12 Types of FlightsBrochurecharter, connection, direct Flight , domestic, Flight ,intercontinental, international, layover, long-haul, non-stop.
4 Short-haulDescribing plansor schedules13 Types of AircraftTextbookPassageair taxi, cabin class, commuterliner, feederliner, narrow-body airliner, regional airliner, regional jet,turbofan, turboprop, wide-body airlinerEnding aconversation14 RadioCommunicationsTraining Manualaffirmative, callsign, mayday, negative, phoneticalphabet, plain English, roger, over, standby, unablePrompting aresponse15 Delays andCancellationsArticleair traffic, cancellation, congestion, de-ice, delay,lightning, mechanical failure, snow, storm, unsafeProvidingreassuranceScope and 11/30/15 10:54 AM Page 2 Table of ContentsUnit 1 The Flight Crew .. 4 Unit 2 Airline Employees .. 6 Unit 3 People in the Airport .. 8 Unit 4 Parts of the Airport.
5 10 Unit 5 Airport Security .. 12 Unit 6 Parts of an Aircraft .. 14 Unit 7 Parts of the Cabin 1 .. 16 Unit 8 Parts of the Cabin 2 .. 18 Unit 9 Physical Demands .. 20 Unit 10 Appearance .. 22 Unit 11 Uniforms .. 24 Unit 12 Types of Flights .. 26 Unit 13 Types of Aircraft .. 28 Unit 14 Radio Communications .. 30 Unit 15 Delays and Cancellations .. 32 Glossary .. 11/30/15 10:54 AM Page 3 Book2 Virginia EvansJenny DooleyLori 11/30/15 10:48 AM Page 41 UnitTopicReading contextVocabularyFunction1 The Stages ofFlightWebpageapproach, arrival, boarding, climbing, cruising, descent,disembark, landing, post- Flight , preflight, takeoff, taxiingDiscussing plans2 PreflightBriefingManual Excerptanticipate, brief, crew change, Flight origination, flighttime, non-routine operations, review, taxi time,turbulence, weather conditionsDescribingconditions3 PreflightDuties 1 Boarding Policybaggage, boarding pass, capable, carry-on item, check,confirm, gate check, luggage, personal item, seatassignment, stowOfferingassistance4 PreflightDuties 2 Checklistarm, cabin ready notification, condition, emergencyequipment, notify, passenger head count.
6 Predepartureservice, prior to, push back, safety check, seal, secure,smoke detectorTalking aboutcompletion5 PreflightAnnouncementsScriptaboard, allow, beneath, deliver, depart, electronicdevice, estimated time of departure (ETD), flightnumber, full, locate, PA system, place, proceed,smoking, until, welcomeGiving politeinstructions6 The SafetyDemonstrationBriefing Cardaft, briefing card, cabin pressure, fasten, forward, lifejacket, loss, mask, safety demonstration, seatbelt,strap, tighten, water landing, window exitGetting people sattention7En RouteDuties 1 Manual Excerptafter-takeoff briefing, altitude, approved, cell phone, en route, illuminate, in- Flight , in- Flight entertainment,prohibit, rewards program, seatbelt sign, seatedGiving areminder8En RouteDuties 2 Menubeverage, cart, cash, catering, complimentary, correct change, credit card, liquor, payment, snack, soft drink.
7 VoucherAsking aboutoptions9 Approach 1 Scriptarmrest, buckle, collect, discard, lock, lower, pass,recline, seatback, trash, tray table, turn off, uprightAdding aninstruction10 Approach 2 Manual Excerptaccount for, announce, connecting Flight , destination,estimated time of arrival (ETA), headset, holding, money,reassure, secureAssigning tasks11 ArrivalNewsletterassistance, call button, caution, complete, disarm,injury, land, local time, park, remain, remind, shiftStressing a point12 Post-flightDutiesComplaint Formair vent, blanket, clean, drawer, litter, lost-and-found,organize, pillow, replace, seatback pocket, stock, store,toilet paperMaking anapology13 BetweenFlightsBlogaccommodations, continuous duty overnight (CDO)
8 ,crash pad, crew meal, deplane, ground time, hotel, leg,per diem, remain overnight, sit time, time away from baseAsking for advice14 Passengers 1 Articleangry, demanding, disrespectful, empathy, impatient,irritable, polite, short-tempered, stressed, take it out on,unruly, ventGiving praise15 Passengers 2 Manual Excerptassist, disabled, elderly, escort, family, infant, medicalneeds, pax, preboard, special needs, unaccompaniedminors, wheelchairMaking asuggestionScope and 11/30/15 10:48 AM Page 42 Table of ContentsUnit 1 The Stages of Flight .. 4 Unit 2 Preflight Briefing .. 6 Unit 3 Preflight Duties 1 .. 8 Unit 4 Preflight Duties 2 .. 10 Unit 5 Preflight Announcements .. 12 Unit 6 The Safety Demonstration.
9 14 Unit 7 En Route Duties 1 .. 16 Unit 8 En Route Duties 2 .. 18 Unit 9 Approach 1 .. 20 Unit 10 Approach 2 .. 22 Unit 11 Arrival .. 24 Unit 12 Post- Flight Duties .. 26 Unit 13 Between Flights .. 28 Unit 14 Passengers 1 .. 30 Unit 15 Passengers 2 .. 32 Glossary .. 11/30/15 10:48 AM Page 43 Book3 Virginia EvansJenny DooleyLori 11/30/15 11:00 AM Page 81 UnitTopicReading contextVocabularyFunction1 InterviewsJobpostingapplication, call back, competitive, demeanor, diploma, friendly,group interview, interview, leadership, multitask, physically fit,prioritize, r sum , teamwork, work experienceGivingexamples2 TrainingPamphlet24 hour clock, aircraft type, cabin controls, code, COMAT,equipment, HAZMAT, location, log, manual, MEL, oxygen system,recurrent training, safety, training flightTalking aboutpriorities3 Relocationsand BasesAirlinepolicyassignment, base, commuter, deadhead, domecile, ferry, hub,jumpseater, move, non-rev, rank, relocate, transfer requestDiscussingaboutassignments4 Reserve Duty Memocover, duty rig.
10 Duty-free period, guaranteed, mandatory, on call, on short notice, out sick, packed, prepared, ready reserve, travel bag, warningDescribingurgency5 SchedulesFAQ pageback-to-back, block time, block-in, block-out, crew scheduling,drop, line, line holder, monthly guarantee, pairings, pick up,reassignment, rotation, sequence, thirty-in-seven, tripAsking foradvice6 BiddingWebpagebasis, bid award, bid line, bid packet, bid period, bid sheet,bidding, determine, junior, request, seniority, trip tradeDelivering badnews7 CustomerService TipsArticlepublicationchallenging, communication, composure, courteous, customerservice, deep breath, defuse, effective, escalate, flexible, judgment,misunderstanding, patient, professional, reach out, upsetAsking for afavor8 Crew ResourseManagement(CRM)Trainingmanualexc erptaddress, agreement, analysis, assertiveness, concern, crewresource management (CRM)
