FMM Institute Centre for Professional Development Wisma ...

1 FMM Institute ( Centre for Professional Development ). Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara, 52200 Kuala Lumpur Tel: 03-62867200 Fax: 03-62776712 Email: Website: Training Calendar 2019. 1. FMM Institute ( Centre for Professional Development ). Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara, 52200 Kuala Lumpur Tel: 03-62867200 Fax: 03-62776712 Email: Website: Training Calendar 2019. Contents Page Vision 11. FMM Institute Profile 12. FMM Institute Network 13. Training Scheme 14. Programme Categories: Customised In-House Programmes 15 17. Corporate Training Programmes 18 126. 1. Industry 19 24. Understanding Industry 19. Industry Revolution ( ): A Data-Driven Organisation 19. Industry Revolution ( ) and Internet of Things (IoT) 20. Corporate Big Data Workshop: Step-by-Step Understanding the Process of Big 20.

2 Data Cyber Security Analyst Defender 21. Data Science and Big Data Analytics 21. OpenStack Administration I + Open Stack Administration II 22. Certified Internet of Things (IoT) Technologist 23. Professional Could Security Manager 23. Big Data Foundation 24. Cyber Security Essential for Computer Users 24. 2. Senior Management 25 29. Blue Ocean Strategy A Case Study Approach 25. Communicating to Senior Managers and Key Stakeholders Workshop 25. Developing Leaders Business Acumen 26. Innovation and Creativity for Organisational Success 27. Enterprise Risk Management 27. Develop Leadership Strength with Business Focus 28. Strategic Planning for Senior Management 28. Talent Management and Succession Planning for Senior Management 29. 2. FMM Institute ( Centre for Professional Development ). Wisma FMM, No.

3 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara, 52200 Kuala Lumpur Tel: 03-62867200 Fax: 03-62776712 Email: Website: Training Calendar 2019. Page 3. Management and Personal Development 30 42. Coaching and Mentoring Skills 30. Creative Thinking and Decision Making: Making the Right Choices and 30. Overcoming Obstacles with Creativity Escalating Leaders to Higher Levels: What it Takes to Lead 31. Essential Skills for Managerial Success 31. Executive Development Programme: Formula to Reach Your Potential 32. Impact and Influence: The Art of Persuasion 33. Leadership and People Management Proficiencies 33. Leading Conflict Resolution and Collaboration at the Workplace 34. Managing Your Time Monster 34. Meningkatkan Keberkesanan Diri 35. Optimising Team Dynamic and Performance 35. Power of Positive Mindset and Attitude: Secret to Peak Performance 36.

4 Production Manager's Survival Tools 36. Professional Development Programme for PAs & Secretaries 37. Sharpen Your Negotiation and Influencing Skills for Business Success 37. Transformasi Diri dan Pembentukan Personaliti Unggul 38. Coaching Employees for Performance, Development and Retention 38. Assertiveness Skills A Practical Approach 39. Developing Competencies to Deal with Difficult People and Situations 39. Developing Powerful Presentation for Managers and Executives 40. Emotional Intelligence (EQ) at Work: Fostering Human Relations for Success 40. Effective Time Management Skills and Techniques 41. Performance Management Training for Managers 41. Positive Work Attitudes and Behaviours 42. 4. Customer Service, Sales and Marketing 43 48. Customer Service Excellence: Win and Keep Customers 43.

5 Client-Handling Skills 43. Customer Relationship Management: Customer Retention 44. Professional Selling Skills: Practical Guide for Success 44. The Art of Marketing: Promote Your Products to Reach the Target Customers 45. Effectively Frontline Customer Service and Telephone Skills 45. Key Account Management 46. Leading a Sales Team: Techniques for Breakthrough Results 46. Sales Negotiation: Skills to Close Deals 47. Selling in Tough Times 47. What Most Successful Sales Managers Do Differently 48. The Magic Moment in Customer Service 48. 3. FMM Institute ( Centre for Professional Development ). Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara, 52200 Kuala Lumpur Tel: 03-62867200 Fax: 03-62776712 Email: Website: Training Calendar 2019. Page 5. Human Resource and Industrial Relations 49 56.

6 Conducting Training Needs Analysis (TNA) and Evaluate Training Effectiveness 49. Developing and Reviewing Human Resource Policy & Procedures and Employee 49. Handbook Developing Skills in HR Administration 50. Developing Performance Management System for Organisational Success 50. Employers! Know Your Legal Rights (Understanding Employment Act 1955 with its 51. Amendments). HR for Non-HR Managers 51. Misconduct, Effective Investigation and Prosecution for Domestic Inquiry 52. Conducting Effective Performance Dialogue and Appraisal 52. A Practical Guide to Managing Discipline at Workplace 53. Absenteeism at Workplace: How to Handle and Manage Frequently-Absent 53. Employee Addressing Misconduct Issues and Enhancing Effective Communication at 54. Workplace Behavioural Interviewing Skills 54.

7 Effective Discipline Management and Domestic Inquiry 55. Managing Employee Performance: Realising Their Performance Potential 55. Understanding and Application of Job Description at Workplace 56. Understanding the Employment Act 1955 and Disciplinary Procedures 56. 6. Financial Management 57 60. Building an Effective Credit Risk Management 57. Collecting Difficult Accounts: Action Plan for Success 57. Finance for Non-Financial Managers and Executives 58. How to Prepare and Maintain Full Set of Accounts 58. Cost Accounting and Analysis in Industry/Commerce 59. Costing Made Simple for Planning and Control (for a Manufacturing Environment) 59. Managing Credit in Uncertain Period 60. Managing Fraud and Credit Operations 60. 7. Export Management 61 63. Import, Export Procedures, Documentation and INCOTERMS 2010 61.

8 Letters of Credit (LC) Operations and Trade Financing 61. Understanding Licensed Manufacturing Warehouse (LMW) 62. Letters of Credit (LC) Operations 62. Resolving International Trade Financing Problems for Exporters 63. Understanding Import, Export and Customs Procedures 63. 4. FMM Institute ( Centre for Professional Development ). Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara, 52200 Kuala Lumpur Tel: 03-62867200 Fax: 03-62776712 Email: Website: Training Calendar 2019. Page 8. Production, Operations and Logistics 64 78. Best Practices in Inventory Management 64. Cost Reduction Strategies for the Manufacturing Industry: Putting Strategy into 64. Execution Crafting and Management of Logistics Contract 65. Decision-Making in Warehousing 65. Effective Advanced Negotiation Skills for Business Success 66.

9 Effective Inventory Control: Balancing Cost and Operation Efficiency 66. Effective Negotiation Skills for Purchasers 67. Fundamental Supply Chain Management Workshop to Enhance Business 67. Effectiveness Lean Practices in Store, Warehouse and Logistics 68. Managing and Improving Warehouse Operations: Practices for Effective 68. Performance Operasi Stor dan Gudang 69. Packaging, Marking and Labelling for Storage and Shipping 69. Pengiraan dan Penilaian Stok 70. Penambahbaikan Proses Stor dan Gudang 70. Effective Inventory and Stores Management 71. Effective Logistics Operations and Management 71. How to Improve Inventory Accuracy and Conduct Cycle Count 72. Material Planning and Control for Effective Inventory Management 72. Monitoring and Improving Factory Performance Using Overall Equipment 73.

10 Effectiveness (OEE). Pekerja Gudang dan Stor Yang Cemerlang 73. Planning and Control for Production Efficiency 74. Shop Floor Control and Management (SFCM) 74. Stock Control and Effective Stock-Taking 75. Supply Chain Management: Best Practices 75. Vendor Management 76. Warehouse & Inventory Operational Audit 76. Warehouse Management in the 21st Century: Improving Efficiency of the Supply 77. Chain System Warehouse Productivity and Audit 77. Writing Standard Operating Procedures 78. 5. FMM Institute ( Centre for Professional Development ). Wisma FMM, No. 3, Persiaran Dagang, PJU 9, Bandar Sri Damansara, 52200 Kuala Lumpur Tel: 03-62867200 Fax: 03-62776712 Email: Website: Training Calendar 2019. Page 9. Quality Systems and Productivity Improvement 79 92. 7 Alat QC dan Perlaksanaan QCC 79. Achieving Zero Defect Through Poka Yoke 79.