Foundation and CloudScape User Guide - Flexera

1 Foundation and CloudScape User Guide Legal Information Book Name: Foundation and CloudScape User Guide Part Number: FCS-Mar2022-UG00. Product Release Date: March 2022. Copyright Notice Copyright 2022 Flexera Software This publication contains proprietary and confidential information and creative works owned by Flexera Software and its licensors, if any. Any use, copying, publication, distribution, display, modification, or transmission of such publication in whole or in part in any form or by any means without the prior express written permission of Flexera Software is strictly prohibited. Except where expressly provided by Flexera Software in writing, possession of this publication shall not be construed to confer any license or rights under any Flexera Software intellectual property rights, whether by estoppel, implication, or otherwise.

2 All copies of the technology and related information, if allowed by Flexera Software, must display this notice of copyright and ownership in full. Intellectual Property For a list of trademarks and patents that are owned by Flexera Software, see All other brand and product names mentioned in Flexera Software products, product documentation, and marketing materials are the trademarks and registered trademarks of their respective owners. Restricted Rights Legend The Software is commercial computer software. If the user or licensee of the Software is an agency, department, or other entity of the United States Government, the use, duplication, reproduction, release, modification, disclosure, or transfer of the Software, or any related documentation of any kind, including technical data and manuals, is restricted by a license agreement or by the terms of this Agreement in accordance with Federal Acquisition Regulation for civilian purposes and Defense Federal Acquisition Regulation Supplement for military purposes.

3 The Software was developed fully at private expense. All other use is prohibited. Chapter Foundation and CloudScape User Guide 7. Product Support Resources .. 8. Contact Us .. 9. Foundation and CloudScape Overview 11. Architecture, Data Handling, and Security ..11. Foundation and CloudScape Architecture.. 12. RN150 Virtual Appliance Security .. 12. Data Confidentiality and Compliance .. 13. Advanced Debugging .. 14. Multifactor Authentication .. 14. What We Collect ..17. How We Collect ..22. Windows Collection Module .. 24. WMI .. 24. Remote Commands.. 26. Windows Collection Module Troubleshooting.. 28. Windows Collection Module References.. 29. SSH Collection Module.

4 29. SSH Collection Module Overview .. 30. Supported Operating Systems .. 30. System Eligibility .. 30. Credential Utilization.. 31. User Account Requirements .. 31. Authentication Types .. 32. Key-Based Authentication Requirements .. 32. Privilege Elevation .. 32. Entering Credentials .. 33. Custom Server Ports .. 34. Configuration Examples .. 35. Creating a User Account On Linux .. 35. Creating A Key 36. Testing Sudo 36. Basic Example Sudo Configuration .. 37. Advanced Example Sudo Configuration .. 37. SSH Collection Module Command Reference .. 37. SSH Collection Module Linux Command Reference .. 38. SSH Collection Module AIX Command 42. SSH Collection Module Solaris Command Reference.

5 44. SSH Collection Module Troubleshooting .. 47. Troubleshooting 47. Troubleshooting Command Reference .. 48. Troubleshooting Command Suite .. 49. SSH Collection Module Error 50. Database Module .. 53. Overview of the Database Module .. 53. Using the Database Module .. 54. Queries Run By the Database Module .. 54. Foundation and CloudScape User Guide FCS-Mar2022-UG00 3. Chapter Load Balancers .. 56. Performance Counter Disambiguation.. 56. Disambiguation / Clarification on Selected Counters .. 57. Data Sources.. 58. Sampled vs. Aggregate Data .. 58. ServiceNow Configuration and User Guide .. 58. ServiceNow Plugin Introduction .. 59. Configuring and Setting Up the Plugin.

6 59. Importing the Plugin in ServiceNow .. 60. Uninstalling the 61. Creating a User .. 65. Providing Roles to a User .. 65. Connecting to External 67. Configuring RISC Networks Credential .. 67. Testing the 69. RISC SNOW Workflows.. 69. Discoverable 69. Viewing the SNOW 71. Listing 72. Adding Tags .. 73. Viewing the Relationship .. 75. CI Relationship .. 78. Viewing Existing CI and RISC CI Relationship .. 78. Creating Relationship Manually .. 79. Support and Troubleshooting .. 81. Viewing 81. Setting Log 82. Service Level Agreement 83. Troubleshooting and Common 83. Acronyms .. 84. Configuration Items in ServiceNow .. 84. Deployment Requirements..93. Alternate and Additional Deployment Methods.

7 96. Appliance Reassociation .. 97. About Appliance Reassociation .. 97. Prerequisites .. 98. Using Appliance Reassociation .. 98. Appliance Reassociation Troubleshooting .. 99. Appliance Proxy Support .. 100. Configuring the Virtual Appliances for Proxy Support .. 101. Proxy Configuration Values .. 101. Appliance Proxy Troubleshooting Steps .. 101. FlexDeploy.. 102. FlexDeploy Getting Started Guide .. 104. NAT Configuration for the RN150 Virtual Appliance .. 106. Appliance Certificate Management .. 107. Using the Feature .. 108. Certificate Format .. 109. Examples .. 110. 4 FCS-Mar2022-UG00 Foundation and CloudScape User Guide Chapter External Links .. 110.

8 Appliance NTP Support.. 110. Overview of Appliance NTP Support .. 110. Configuring NTP on the Virtual Appliance .. 111. NTP Configuration Values .. 112. Getting Started with Foundation and CloudScape 113. Predeployment Checklist ..113. Quick Start Guide ..114. Prerequisites .. 115. Create an Assessment .. 115. Deploy the RN150 .. 116. Log In to the RN150 .. 116. Enter your Assessment Key .. 117. Enter Subnet Information .. 117. Enter SNMP Information.. 118. Enter Windows Credentials .. 118. Enter VMWare Credentials .. 119. Enter SSH Credentials .. 119. Additional Credentials .. 119. Additional Features .. 120. Complete Bootstrap and Start Scan .. 121. Review Assets and Request Rescan.

9 121. License Devices for Data Collection .. 122. Next Steps .. 122. Discovery: How To..122. Understanding the Asset Report .. 122. Discovery Troubleshooting.. 123. Discovery Scheduling .. 124. Discovery Troubleshooting ..126. Collection Validation .. 126. Credential Test .. 126. Collection Validation .. 127. Overall Status .. 128. Result Codes.. 128. Failure Details .. 129. Common Issues Resulting In A PARTIAL Status .. 131. Common Issues Resulting In An ERROR Status .. 131. Protocol Specific Troubleshooting .. 132. Discovery Help .. 133. Using the Platform 135. Building Application Stacks ..135. Application Stacks Overview .. 135. Part One: Build Application Stacks.

10 136. Part Two: Verifying Scope with RSG-Out of Scope Services.. 137. Part Three: Application Stack Review and Refinement .. 138. Application Stack Review and Refinement Overview .. 138. Foundation and CloudScape User Guide FCS-Mar2022-UG00 5. Chapter 95th Resolution Approach .. 139. Visualization and Movement Approach .. 140. Review for Critical Dependencies .. 141. Mapping Applications..142. Reports/Pages ..144. Assets (Legacy) .. 144. IaaS Cloud Pricing .. 145. Cloud Pricing Change Log .. 146. Subscription Administration.. 286. Visualize Topology.. 286. Total Cost of Ownership .. 288. Geolocation.. 291. Assets & Asset Errors.. 292. Threats .. 293. Threat Levels.