Frequently Asked Questions International …

1 Frequently Asked Questions International healthcare coverage 1. What do I need to do before I travel? Does my health insurance cover me outside the The Turner Medical Program offers medical coverage that provides benefits for medical services, hospital expenses, and prescription drugs outside the United healthcare (UHC) administers medical benefits abroad for Plan 1, Plan 2 and Plan 3. All foreign claims are considered out of network. If you would like to print a copy of the International Claim Form prior to your travel, go to Under Links and Tools select Find a Form and then International Claim Form. You may also request a copy by mail by calling the toll free number on the back of your ID card.

2 Medical evacuation back to the is not covered unless the out of country facility is unable to treat the member due to facility limitations or the out of country facility will not begin treatment until the facility receives a guarantee of payment. In both cases, prior to evacuation, UHC must be called for an evacuation determination. Do I need to give UHC notice before I travel abroad ? In general, you do not need to notify UHC prior to travel. If something happens during your travel, you can complete the International Claim Form once you return home. Sometimes, a letter of coverage is required for travel or entry into a country (in addition to your ID card). If this is the case, please request this from the Benefits department in advance of your travel plans.

3 Do I need any vaccinations? Vaccinations are required for entry to some countries. Some countries require foreign visitors to carry an International Certificate of Vaccination/ Yellow Card or other proof that they have had certain inoculations or medical tests before entering or traveling through their country. Before you travel, check the Country Specific Information and contact the foreign embassy of each country to be visited or traveled through for entry requirements. The Centers for Disease Control (CDC) and the World Health Organization (WHO) also maintain recommendations for vaccinations and other health precautions for travel abroad . What do I need to do if I currently take prescriptions and medications?

4 Get a letter from your physician so that you can present proper medical documentation if Asked . Determine if you can pack enough medication to last your entire trip or if you will need to refill your prescriptions abroad . Ask your pharmacy or physician for the generic equivalent name of your prescriptions in case you need to purchase additional medication abroad . Pack your United healthcare ID card. Carry your medications in their original labeled containers, and pack them in your carry on bag since checked baggage is occasionally lost or delayed. Source: Department of State, Bureau of Consular Affairs, retrieved online at Frequently Asked Questions International healthcare coverage 2.

5 How do I find doctors and hospitals abroad ? In an emergency, go directly to the nearest hospital. UHC does not maintain a list of doctors and hospitals outside the embassies and consulates abroad maintain lists of local hospitals and physicians. You can usually find the lists under the American Citizens Services heading. For more information, go to 3. What do I do if I need medical care in a foreign country? Always carry your United healthcare ID card. In an emergency, go directly to the nearest hospital. The emergency room copay for Plan 1 and Plan 2 is $200. However, if you are admitted directly through the emergency room to an inpatient hospital stay, the copay is waived and applied to deductible.

6 If you are admitted to a hospital as a result of an emergency, notify UHC on the same day of admission if reasonably possible or within 48 hours by calling the toll free number on the back of your ID card. If you do not notify UHC, benefits will be subject to a $250 penalty. You may need to pay upfront for out of pocket expenses such as non covered services, deductible, copayments and coinsurance. Keep a copy of all receipts and documentation for your records. 4. How do I file a medical claim? All foreign claims are considered out-of-network. Ask the health care provider to submit your claim on your behalf by completing the International Claim Form. The provider can print a copy of the International Claim Form at under Links and Tools.

7 The provider should select Find a Form and then International Claim Form. The provider should submit all non electronic medical claims and correspondence to the address below instead of the address on your ID card. Please see the Instructions for Submitting International Claims and Section 3 of the International Claim Form for important information about submitting your claim. If the provider cannot submit claims on your behalf, you will need to pay the health care provider and submit an International Claim Form with the original bills to: International Claims C/O United healthcare Box 740817 Atlanta, GA 30374 If you have any Questions , call the toll free number on the back of your ID card.

8 5. How do I fill a prescription outside the All foreign claims are considered out-of-network. You will need to pay for the prescription. Keep a copy of all receipts and documentation for your records. Then submit the International Claim Form to get reimbursed. Fax: 801 567 5498 Caution! Do not fax from a fax machine that you cannot receive returned correspondence.