Functional Organization Manual - Veterans Affairs

1 Department of Veterans Affairs Functional Organization ManualAs of December 21, 2018 Description of Organization Structure, Missions, Functions, Task, and Authorities Department of Veterans Affairs Functional Organization Manual Version 5 2019 As of December 21, 2018 Prepared by Office of Enterprise Integration Office of Policy and Interagency Collaboration (008D) Washington 20420 Department of Veterans Affairs Functional Organization Manual Version Contents at a Glance i CONTENTS AT A GLANCE OFFICE OF THE SECRETARY ..6 OFFICE OF ACCOUNTABILITY AND WHISTLEBLOWER 18 Veterans BENEFITS ADMINISTRATION .. 21 Veterans HEALTH ADMINISTRATION .. 61 NATIONAL CEMETERY ADMINISTRATION .. 165 OFFICE OF GENERAL COUNSEL .. 193 OFFICE OF ACQUISITION, LOGISTICS, AND CONSTRUCTION .. 205 Veterans EXPERIENCE OFFICE .. 261 BOARD OF Veterans APPEALS (BOARD) .. 269 OFFICE OF MANAGEMENT .. 275 OFFICE OF INFORMATION AND TECHNOLOGY .. 309 OFFICE OF ENTERPRISE INTEGRATION .. 333 OFFICE OF HUMAN RESOURCES AND ADMINISTRATION/OPERATIONS, SECURITY, AND 345 OFFICE OF PUBLIC AND INTERGOVERNMENTAL Affairs .

2 385 OFFICE OF CONGRESSIONAL AND LEGISLATIVE Affairs .. 401 APPENDIX A: LIST OF ACRONYMS .. 411 APPENDIX B: ALTERNATE REPRESENTATION OF FIGURES .. 433 APPENDIX C: POINTS OF CONTACT .. 461 Department of Veterans Affairs Functional Organization Manual Version Detailed Table of Contents ii DETAILED TABLE OF CONTENTS OFFICE OF THE SECRETARY ..6 CLICK HERE FOR AN ALTERNATE REPRESENTATION OF THE CHART.. 6 OFFICE OF THE SECRETARY .. 6 The Deputy Secretary .. 6 The Chief of Staff .. 7 Executive Secretariat .. 7 Office of Employment Discrimination Complaint Adjudication .. 8 Office of Small and Disadvantaged Business Utilization .. 8 Secretary s Center for Strategic 10 Office of Accountability and Whistleblower Protection .. 10 Office of Electronic Health Record Modernization .. 11 Veterans Service Organizations 11 Office of Mission Operations .. 12 Office of Protocol .. 12 Office of Administrative Operations .. 13 White House Liaison .. 13 Center for Women Veterans .. 14 Office of Regulatory Policy and Management.

3 14 Center for Minority 15 Advisory Committee Management Office .. 16 Office of Survivors Assistance .. 17 OFFICE OF ACCOUNTABILITY AND WHISTLEBLOWER 18 OFFICE OF THE ASSISTANT SECRETARY FOR ACCOUNTABILITY AND WHISTLEBLOWER PROTECTION .. 18 Triage Division .. 19 Investigations Division .. 19 Department of Veterans Affairs Functional Organization Manual Version Detailed Table of Contents iii Advisory and Analysis Division .. 19 Knowledge Management Operations Division .. 20 Human Resources Operations Division .. 20 Veterans BENEFITS ADMINISTRATION .. 21 CLICK HERE FOR THE ALTERNATE REPRESENTATION OF THE CHART .. 21 OFFICE OF THE UNDER SECRETARY FOR BENEFITS .. 21 Office of the Principal Deputy Under Secretary for Benefits .. 22 Office of Strategic Initiatives and Collaboration .. 23 Compensation 24 Pension and Fiduciary Service .. 27 Education Service .. 28 Transition and Economic Development .. 31 Loan Guaranty Service .. 32 Vocational Rehabilitation and Employment Service.

4 35 Insurance Service .. 39 Appeals Management 40 Office of Field Operations .. 42 Office of the Chief of Staff .. 47 Office of Performance Analysis and Integrity .. 48 Office of Business Process Integration .. 50 Office of Financial Management .. 50 Office of Human Capital Management .. 56 Office of Administration and Facilities .. 57 Veterans HEALTH ADMINISTRATION .. 61 OFFICE OF THE UNDER SECRETARY FOR HEALTH .. 61 Office of the Chief of Staff .. 63 Office of Executive Correspondence .. 64 Office of Communications .. 64 Department of Veterans Affairs Functional Organization Manual Version Detailed Table of Contents iv Office of Legislative 66 Office of Regulatory and Administrative 67 National Leadership Council Office .. 68 Office of Readjustment Counseling Services .. 69 Office of Research Oversight .. 71 ORO Review Management and Integrity Workgroup .. 72 ORO Comprehensive Research Oversight Workgroup .. 72 ORO Research Information Security Program .. 73 ORO Research Safety and Animal Welfare Program.

5 73 ORO Policy and Education Program .. 73 ORO Informatics and Data Analytics .. 74 ORO Human Research Protection Program .. 74 Office of Nursing Services .. 74 Office of Clinical Practice .. 75 Office of Nursing Research and Evidence-Based Practice .. 76 Evidence-Based Practice Program .. 76 Office of Workforce and Leadership .. 77 Office of Patient Advocacy .. 78 Office of Client Services Response Team .. 79 Office of the Principal Deputy Under Secretary for Health .. 79 Office of the Assistant Deputy Under Secretary for Health for Workforce Services .. 80 Office of Finance .. 85 Office of Healthcare Transformation .. 88 Office of the Assistant Deputy Under Secretary for Health for Health Informatics .. 89 Office of the Deputy Under Secretary for Health for Community Care .. 93 Office of the Deputy Under Secretary for Health for Organizational Excellence .. 100 Office of the Deputy Under Secretary for Health for Operations and Management .. 117 Office of the Deputy Under Secretary for Health for Policy and Services.

6 141 Department of Veterans Affairs Functional Organization Manual Version Detailed Table of Contents v Office of the Deputy Under Secretary for Health for Discovery, Education and Affiliate Networks .. 161 NATIONAL CEMETERY ADMINISTRATION .. 165 OFFICE OF THE UNDER SECRETARY FOR MEMORIAL Affairs .. 165 Veterans Cemetery Grants Program .. 168 Chief of Staff .. 169 Office of Engagement and Memorial Innovations .. 169 Office of the Deputy Under Secretary for Field Programs and Cemetery Operations .. 172 Office of the Deputy Under Secretary for Finance and Planning/CFO .. 179 Office of the Deputy Under Secretary for Management .. 185 OFFICE OF GENERAL COUNSEL .. 193 GENERAL COUNSEL .. 193 Senior Counselor to the General Counsel .. 194 Principal Deputy General Counsel .. 194 Management, Planning and Analysis .. 194 Ethics Specialty Team .. 195 Deputy General Counsel (Legal Operations) .. 196 Deputy General Counsel (General Law) .. 198 Deputy General Counsel ( Veterans Programs).

7 201 OFFICE OF ACQUISITION, LOGISTICS, AND CONSTRUCTION .. 205 OFFICE OF THE PRINCIPAL EXECUTIVE DIRECTOR .. 205 Deputy Executive Director of Acquisition, Logistics and Construction .. 206 Office of the Executive Director, Office of Acquisition and Logistics .. 209 Office of Acquisition Program Support .. 211 Office of Policy, Systems, and Oversight .. 216 Office of Logistics and Supply Chain Management .. 218 VA Acquisition Academy .. 220 Office of the Executive Director of Procurement, Acquisition and Logistics .. 227 Senior Acquisition Advisor .. 228 Department of Veterans Affairs Functional Organization Manual Version Detailed Table of Contents vi OPAL Front Office Operations .. 229 National Acquisition Center .. 231 Strategic Acquisition Center .. 234 Technology Acquisition Center (TAC) .. 238 Logistics Support Service .. 241 Office of the Executive Director of Construction and Facilities Management .. 244 Office of Operations .. 245 Office of Facilities Planning.

8 246 Office of Resource Management .. 249 Office of Facilities Acquisition .. 251 Office of Programs and Plans .. 253 Office of Real Property .. 257 Veterans EXPERIENCE OFFICE .. 261 OFFICE OF THE CHIEF Veterans EXPERIENCE OFFICER .. 261 Chief of Staff .. 262 Operations .. 263 Portfolio Management Directorate .. 263 Enterprise Measurement and Design Directorate .. 264 Multi-Channel Technology Directorate .. 265 Patient Experience 265 Benefits Experience Directorate .. 266 Veterans , Family and Community Engagement Directorate .. 266 OFFICE OF THE INSPECTOR 267 OFFICE OF INSPECTOR GENERAL .. 267 BOARD OF Veterans APPEALS (BOARD) .. 269 OFFICE OF THE CHAIRMAN AND VICE CHAIRMAN .. 269 Office of Chief Counsel .. 270 Department of Veterans Affairs Functional Organization Manual Version Detailed Table of Contents vii Office of Appellate Operations .. 271 Office of Deputy Vice Chairman 1 .. 271 Office of Deputy Vice Chairman 2 .. 272 Office of Deputy Vice Chairman 3.

9 272 Office of Deputy Vice Chairman 4 .. 272 Office of Resource Management and Planning .. 273 OFFICE OF MANAGEMENT .. 275 OFFICE OF THE ASSISTANT SECRETARY FOR MANAGEMENT AND CHIEF FINANCIAL OFFICER .. 275 Office of Budget .. 279 Office of Asset Enterprise Management .. 284 Capital Operation and Program Service .. 285 Capital Asset Policy, Planning and Strategy Service .. 285 Investment and Enterprise Development Service .. 286 Capital Asset Management Service .. 286 Energy Management Program Service .. 287 Office of Finance .. 290 Office of Financial Process Improvement and Audit Readiness .. 291 Office of Financial Policy .. 292 Debt Management Center .. 294 Financial Services Center .. 295 Office of Financial Management Business Transformation Service .. 302 Customer Experience .. 303 Program Execution .. 303 Business Office .. 304 Office of Business Oversight .. 304 OFFICE OF INFORMATION AND TECHNOLOGY .. 309 OFFICE OF THE ASSISTANT SECRETARY FOR INFORMATION AND TECHNOLOGY AND CHIEF INFORMATION OFFICER.

10 309 Department of Veterans Affairs Functional Organization Manual Version Detailed Table of Contents viii Office of the Principal Deputy Assistant Secretary .. 311 Office of the Chief of Staff .. 312 Interagency Program Office .. 312 Office of the Chief Technology Officer .. 314 Account Management Office .. 315 Office of Strategic Sourcing .. 315 Office of IT Development and Operations .. 315 Enterprise Program Management Office .. 316 IT Operations and Services .. 319 Office of Information Security .. 319 Cybersecurity Program Integration (CSPI).. 320 Enterprise Cybersecurity Strategy Program (OIS-ECSP) .. 320 System Security Support .. 321 Information Security Policy and Compliance .. 322 Information Security Technology and Metrics Program .. 323 Enterprise Security Architecture (ESA) .. 324 Cybersecurity Operations Center (CSOC) .. 324 Information Security Risk Management (ISRM) .. 325 VA Cyber Workforce Management .. 326 Data Breach Response Service (DBRS) .. 326 Privacy Service (PS).