General Owner’s Information - Focus Planet

1 Vehicle IdentificationNumber (VIN):Owner Name:Address:Your satisfaction is our #1 goal. If you havequestions or concerns about your vehicle, wesuggest you follow these steps:1. Contact your Sales Representative or Service Advisorat your selling/servicing If the inquiry or concern remains unresolved,contact the Sales Manager or Service Manager at If the inquiry or concern cannot be resolved at thedealership level, please contact the Ford CustomerAssistance the US, contact:Ford Motor Company Customer Assistance Center16800 Executive Plaza Drive, Box 6248 Dearborn, Michigan 481261-800-392-3673 (FORD)TDD for the hearing impaired: 1-800-232-5952In Canada, contact:Customer Assistance CenterFord Motor Company of Canada, Box 2000 Oakville, Ontario L6J 5E41-800-565-3673 (FORD)In Puerto Rico and Virgin Islands, contact:Ford Motor Company Caribbean Box 11957, Caparra Heights StationSan Juan, PR 00922-1957 Telephone: (787) 782-5959 Fax: (787) 781-8975E-mail: Caribbean, Central America, Israel andSub-Saharan Africa, contact.

2 Ford Motor CompanyWorldwide Direct Market OperationsAttention: Owner Relations1555 Fairlane Drive, Fairlane Business Park #3 Allen Park, MI 48101 : (313) 594-4857 Fax: (313) 390-0804E-mail: the Middle East and North Africa, contact:Ford Middle East and North AfricaCustomer Assistance CenterAPI World Tower 17thFloorSheikh Zayed RoadDubai, United Arab EmiratesTelephone: 971-4-326084 Fax: 971-4-327299E-mail: Owner s InformationGeneral Owner s Information2003 Universal Service Guide(usg)Universal Service GuideUSA English(fus)Table of ContentsGeneral Owner s 1 Find Your 2 General Maintenance 4 Owner Checks and 8 Normal 9 Mileage 34 Special Operating 37 Maintenance and Service 39 Premium Gold Coolant Change Record .. 48 All rights reserved. Reproduction by any means, electronic or mechanical including photocopying, recording or byany Information storage and retrieval system or translation in whole or part is not permitted without written authorizationfrom Ford Motor Company.

3 Ford may change the contents without notice and without incurring 2003 Ford Motor Company2 Find Your WayFind Your Way2003 Universal Service Guide(usg)Universal Service GuideUSA English(fus)Symbol KeyCars and MinivansLight Trucks, Sport Utilities, and Vans4x4 VehiclesDieselNatural Gas Vehicles (NGV) and PropaneTowing a trailer or using a camper or car-topcarrierExtensive idling and/or low-speed driving for longdistances as in heavy commercial use such asdelivery, taxi, patrol car or liveryOperating in dusty conditions such as unpaved ordusty roadsOff-road operationUse of E85 50% of the time or greater (flex fuelvehicles only)3 Find Your WayFind Your Way2003 Universal Service Guide(usg)Universal Service GuideUSA English(fus)Why Maintain Your Vehicle?This guide describes the scheduled maintenance required for your following this schedule helps protect against major repair expenses resultingfrom neglect or inadequate maintenance and may also help to increase thevalue of your vehicle when you sell or trade is your responsibility to see that all scheduled maintenance is performed andthat the materials used meet Ford engineering specifications.

4 Failure to performscheduled maintenance specific in this guide will invalidate warranty coverageon parts affected by the lack of maintenance. Be sure receipts for completedmaintenance are kept with the vehicle and confirmation of the workperformed is always recorded in this Ford or Lincoln Mercury dealer, or Ford or Lincoln Mercury Quality CareCenter has factory trained technicians who can perform the required maintenanceusing genuine Ford parts. They are committed to meeting your service needsand to assuring your continuing Your InvestmentMaintenance is an investment that will pay dividends in the form of improvedreliability, durability and resale value. To assure the proper performance of yourvehicle and its emission control systems, it is imperative that scheduledmaintenance be completed at the designated strongly recommends the use of genuine Ford replacement parts.

5 Parts otherthan Ford, Motorcraft or Ford authorized remanufactured parts that are usedfor maintenance replacement or for the service of components affecting emissioncontrol must be equivalent to genuine Ford Motor Company parts inperformance and durability. It is the owner s responsibility to determine theequivalency of such parts. Please consult your Warranty Guide for complete Maintenance InformationGeneral Maintenance Information2003 Universal Service Guide(usg)Universal Service GuideUSA English(fus)Quality Care One stop for all yourmaintenance needsWhen you need maintenance for your Ford, Lincoln or Mercury vehicle, there sonly one name to remember: Quality Care, available at your Ford and LincolnMercury dealership. From scheduled maintenance to more complicated repairwork, nobody knows your car or truck better. Protect your investment by choosingQuality Care right peopleThe difference is factory training and equipment, which means nobody is morequalified to work on your Ford, Lincoln or Mercury than our Quality Care servicetechnicians.

6 They ll fix it right the first right partsFrom headlights to taillights and everything in between, nothing fits like anoriginal. With Quality Care service, you ll get the parts made especially for yourcar or truck genuine Ford and Motorcraft right pricesOur commitment to quality extends to pricing as well as service. Your Ford andLincoln Mercury Dealership offers competitive prices on Genuine Ford andMotorcraft parts and services, making Quality Care a great Maintenance InformationGeneral Maintenance Information2003 Universal Service Guide(usg)Universal Service GuideUSA English(fus)Which Maintenance Schedule Should YouFollow?Normal ScheduleThe Normal Schedule applies to those who operate their vehicle under typical,everyday driving conditions. This maintenance frequency represented in this scheduletypifies what the vast majority of vehicle operators will require. The listedservices should be performed at specified mileage intervals.

7 Items listed in italictype are additional services thatonlythe noted vehicles Operating ConditionsIf you operate your Ford/Lincoln/Mercuryprimarilyin one of the moredemanding Special Operating Conditions listed below, you will need tohave some items maintained more frequently, see page 37. If you onlyoccasionallyoperate your vehicle under these conditions, it is not necessary to perform theadditional maintenance. For specific recommendations, see your dealership serviceadvisor or qualified service special operating conditions are:6 General Maintenance InformationGeneral Maintenance Information2003 Universal Service Guide(usg)Universal Service GuideUSA English(fus) Towing or carrying heavy loads Extensive idling and/or driving at low-speeds for long distances Driving in dusty conditions Off-road operation Use of E85 fuel 50% of the time or greater (flex fuel vehicles only)ExceptionsIn addition, there are several exceptions to the Normal Schedule for specificvehicles or special applications on page exceptions are.

8 Natural Gas and Propane Vehicles fuel tank intervals Class A Motorhome/E-550 change the brake fluid and automatictransmission fluid Normal vehicle axle maintenance and lubrication Police and Taxi vehicle axles maintenance and lubrication Engine oil and Premium Gold coolant time and mileage basedintervalIf you have any questions about your driving conditions, or for furtherclarification, please see your Maintenance InformationGeneral Maintenance Information2003 Universal Service Guide(usg)Universal Service GuideUSA English(fus)Refer to Mileage Intervals for AdditionalChecks and ServicesCertain basic maintenance checks and inspections should be performed by theowner or a service technician at the intervals indicated. Service Information andsupporting specifications are provided in the Owner s adverse condition should be brought to the attention of your dealer orqualified service technician as soon as possible for the proper service advice.

9 Theowner maintenance service checks are generally not covered by warranties soyou may be charged for labor, parts or lubricants Oil Change Interval:Normal Schedule: 5,000 miles or 6 months, whichever occurs Operating Conditions: 3,000 miles, 3 months, or 200 hours of engineoperation, whichever occurs first. See appropriate schedule on page Every Month for All Vehicles: Check function of all interior and exterior lights Check tires for wear and proper air pressure Check engine oil fluid level Check windshield washer solvent fluid level Check and drain fuel/water separator (diesel vehicles)8 Owner Checks and ServicesOwner Checks and Services2003 Universal Service Guide(usg)Universal Service GuideUSA English(fus)Check Every Six Months for All Vehicles: Check lap/shoulder belts and seat latches for wear and function Check air pressure in spare tire Check that externally mounted spare tire is tight (see owner s guide) Check power steering fluid level Check washer spray, wiper operation, and clean all wiper blades (replace bladesas necessary) Check parking brake for proper operation Check and lubricate all hinges, latches and outside locks Check and lubricate door rubber weatherstrips Check and clean body and door drain holes Check safety warning lamps (brake, ABS, air bag, safety belt) for operation Check cooling system fluid level and coolant strength Check battery connections and clean if necessary Check clutch fluid level, if equipped5,000 Miles Adjust clutch by lifting pedal (manual transmission Mustang only)(see Owner Guide)9 Normal ScheduleOwner Checks and Services2003 Universal Service Guide(usg)

10 Universal Service GuideUSA English(fus)The following section contains the Normal Schedule. This schedule is presentedat specific mileage intervals with exceptions Information Available on the WebTo learn more about the importance of routine and dealer-performed maintenanceon your vehicle, please visit the Ford Customer Service website. You ll alsofind important warranty Information , customer assistance, technical expertise,frequently asked questions and much more. The website location is at: go to the service pick at the web ScheduleNormal Schedule2003 Universal Service Guide(usg)Universal Service GuideUSA English(fus)5,000 milesCars, Minivans, Light Trucks, Sport Utilities,Vans, 4x4, Natural Gas, Propane, and DieselVehicles Change engine oil and replace oil filter Inspect tires for wear and rotateAdditional services for: Diesel Check air filter minder, replace filter as required10,000 milesCars, Minivans, Light Trucks, Sport Utilities,Vans, 4x4, Natural Gas, Propane, and DieselVehicles Change engine oil and replace oil filter Inspect tires for wear.