Genuine Culture Takes Genuine Care - VPPPA, Inc.

1 Genuine Culture Takes Genuine CareHow World Class and Sincere Responses To safety Matters Lead to World Class and Sincere safety CulturesGenuine CultureTakes Genuine care : How World Class and Sincere Responses To safety MattersLead to World Class and Sincere safety CulturesJames Hall Regional safety Coordinator,South Central McFerrin General Manager, Mobile ALCintas safety Vision3 Every location is injury andaccident-free Every partner is engaged in continuously improving safety Cintas is widely recognized as one of the world s leaders in safety and health performance3 Headquartered in Cincinnati, Cintas rents andlaunders uniforms and provides other professional services for all types of businesses across North America and abroad First VPP Location Chandler AZ - 2011 59 VPP Star Sites as of August 2017 Who We Are:Corporate TRIR TrendLocation TRIR We are what we repeatedly do. Excellence, then, is not an act but a habit. Genuine Culture Takes Genuine care -Aristotle3 Stages Of An IncidentHow we respond either develops or deteriorates engagementSetting The StageWhat We Do Before An IncidentAllows Demonstrated care and ResponsivenessHave a Plan for When Incidents Occur Who does what?

2 Where? Good relationship with medical providerSafety Never Starts With The Incident Neither should compassion People don t care what you know until they know that you care Demonstrate your care during daily safety walk - arounds When you see something, say something with care ! Foundation of trustBeforeExamples of Engaging Leadership Smile! Explain the why Never walk past an opportunity to praise (or redirect) Seek feedback Respond to it!!!BeforeBefore:Seek Feedback Conversations Observations Suggestions Hazard Reporting Near Miss Reporting Work Orders safety CommitteeMoment of TruthWhen an Employee-Partner Initiateson a safety MatterIncident Response Make it a big deal Make sure employee is safe and secure Don t go it alone Run the plan Stay with the employee take them to medical provider Meet with DoctorIncident ResponseWorld Class ResponsesSets The Example For World Class CultureWorld Class Responses Listen Show concern Show gratitude Show urgency Give serious consideration Execute Closethe loopPost-Incident Debrief with employee Everyone follows up -often never just leave it with a Case ManagerTrust Through ResponsivenessSeek Input / Respond QuicklyTrust Through ResponsivenessFrequent follow-up lets your team know you took their feedback seriously and shows you care enough to keep them informed on the Through ResponsivenessTrust Through ResponsivenessTrust Through

3 ResponsivenessTrust Through ResponsivenessTrust Through ResponsivenessResultEmployee-Partners Will AdoptThe Culture That Is DemonstratedEngagedemployee-partners: Participate in safety Look out for one another Recognize/report hazards Intervene when necessary Are active on safety Committee Have a proactive safety MindsetResult:World Class Engagement!Questions??Thank you for attending!Please remember to submit an evaluation on the mobile app.