Global Report - Edelman

1 Global Report227-market Global data margin of error: General population + (N=31,050); inform ed public + (N=6,000); m as s population + (N=25,050+); half-sample Global general online population + (N=15,525). Country-s pecific data m argin of error: General population + (N=1,150); informed public + (N=min 200, varies by country), except for China and + (N=500) and Nigeria + (N=100); mass population + to (N=min 736, varies by country), except for Nigeria + (N=1,125). Post-Election Supplement margin of error: + (N=1,500). Pos t-Election Supplement ethnicity-s pecific data m argin of error: Non-Hispanic White+ (N=894); all others + (N=607).Methodology21stANNUAL Edelman TRUST BAROMETER General Online Population1,150respondents per countryAges 18+All slides show general online population data unless otherwise notedInformed PublicMass Population500respondents in and China;100respondents in Nigeria;200in all other countriesRepresents 17%of total Global populationMust meet 4 criteria.

2 Age 25-64 College-educated In top 25%of household income per age group in each country Report significant engagement in public policy and business newsAll population not including informed publicRepresents 83% of total Global population*The 2021 Trust Barometer 27-mark et Global averages (for the general population, mass population and informed public) do not include Post-Election Supplement1,500 respondents, fielded December 14 to 18, 2020 Online survey in 28 countries*33,000+ respondents2021 Edelman Trust Barometer fieldwork conducted from October 19 to November 18, 2020321 YEARS OF TRUST 2001200220032004200520062007200820092010 2011 Rising Influence of NGOsFall of the Celebrity CEOE arned Media More Credible Than Companies in Europe Suffer Trust DiscountTrust Shifts from Authorities to PeersA Person Like Me Emerges as Credible SpokespersonBusiness More trusted Than Government and MediaYoung People Have More Trust in BusinessTrust in Business PlummetsPerformance and Transparency Essential to TrustBusiness Must Partner With Government to Regain Trust20122013201420152016201720182019202 02021 Fall of GovernmentCrisis of LeadershipBusiness to Lead the Debate for ChangeTrust is Essential to InnovationGrowing Inequality of TrustTrust in CrisisThe Battle for TruthTrust at WorkTrust: Competenceand EthicsDeclaring Information BankruptcyPANDEMIC PUTS TRUST TO THE TEST5 Government+/-Jan 2020 to May 2020+/-May 2020 to Jan 2021S.

3 Korea+16-17UK+24-15 China+5-13 Mexico+12-12 Canada+20-11 India+ +9-6 Germany+19-5 Japan-5-1 Saudi Arabia+5-1 France+132556156 Jan 2020 May 2020 Jan 2021 Trust Index, 11 countries included in the 2020 Trust Barometer Spring UpdateSPRING TRUST BUBBLE BURSTS;BIGGEST LOSS FOR GOVERNMENT2021 Edelman Trust Barometer. The Trust Index is the average percent trust in NGOs, business, government and Below is a list of institutions. For each one, please indicate how much you trust that institution to do what is right. 9-point scale; top 4 box, trust. General population, 11-mkt trus t(1-49)Neutral(50-59)Trust(60-100)Change , wave to wave+6-5 Global 11-0++/-May 2020 to Jan 2021 Government-8 Media-6 NGOs-6 Business-3-17-3-6-6-15-13-12-11-8-6-5-1- 1+2-8 Government was the most trusted institution in May, then lost its lead 6 months later661575351l+2-1+3+2 BusinessNGOsGovernmentMedia2021 Edelman Trust Barometer. The Trust Index is the average percent trust in NGOs, business, government and Below is a list of institutions.

4 For each one, please indicate how much you trust that institution to do what is right. 9-point scale; top 4 box, trust. General population, 27-mkt trustBUSINESS BECOMES ONLY trusted INSTITUTIONC hange, 2020 to 2021+2 ptsBusiness more trusted than government in 18 of 27 countriesDis trus tNeutralTrustChange, 2020 to 202156TR U ST IN D EX-0+-35 ETHICAL35 UNETHICAL-50 LESS COMPETENT50 COMPETENT7(-19, -3)(-5, 16)(14, 5)(-34, -10)(Competence score, net ethical score)2021 Edelman Trust Barometer. The ethical s cores are averages of nets bas ed on INS_PER_DIM/1-4. Question asked of half of the sample. The competence score is a net based on TRU_3D_INS/1. Depending on the question it was either asked of the full of half the sample. General population, 24-mkt avg. Datanot collected in China, Russia and Thailand. For full details regarding how this data was calculated and plotted, please see the Technical NOW ONLY INSTITUTION SEEN AS BOTH COMPETENT ANDETHICALB usinessMediaNGOs20212020 Government892898685838382797979787776767 676757473727271707069666058 Percent trust in my employerTRUST IS LOCAL: MY EMPLOYER A MAINSTAY OF TRUST 2021 Edelman Trust Barometer.

5 TRU_INS. [Your em ployer] Below is a lis t of ins titutions. For each one, pleas e indicate how m uch you trus t that ins titution to do what is right. 9-point scale; top 4 box, trust. General population, 27-mkt avg. Question asked among those who are employed (Q43/1).*Nigeria not included in the Global averageTrust in my employer stable or rising in 18 of 27 countries76% Global 27My employer more trusted than institutionsBusiness61 NGOs57 Government53 Media5176My employerlllllllll0-1+2+1+7+20-1+50+3+4+1 +1+40-3-1200-2-6+4n/a-1+3-4-1 Dis trus tNeutralTrustChange, 2020 to 2021-0+956 Global 2777 India72 China72 Indonesia69 Saudi Arabia68 Singapore67 UAE66 Malaysia63 The Netherlands61 Thailand59 Australia59 Kenya59 Mexico56 Canada53 Germany52 Italy51 Brazil50 Ireland48 Colombia48 France48S. Korea45 Spain45UK40 Japan31 Russia2021 Edelman Trust Barometer. The Trust Index is the average percent trust in NGOs, business, government and media.

6 TRU_INS. Below is a list of institutions. For each one, please indicate how much you trust that institution to do what is right. 9-point scale; top 4 box, trust. General population, 27-m kt IndexA TRUST RECKONING FOR CHINA AND THE 54 Global 2782 China79 India73 Indonesia66 Thailand65 UAE62 Mexico62 Singapore61 Saudi Arabia60 Malaysia57 Kenya57 The Netherlands53 Canada53 Colombia51 Brazil50S. Africa42 Japan42UK30 RussiaGreatest decline in China (-10); greatest increase in Australia (+12)16 countries gained trust, 9 countries lost trust2020Ge ne ral population2021Ge ne ral populationYtYChange-20-10-1+8+6+2+6+6-5+ 12+2-3+3+7+3+5-5+3+4+1-2-30+3-2+1+ Trust Index -5 Record year-over-year decline in China s Trust IndexDistrust(1-49) Neutral(50-59) Trust(60-100)Change, 2020 to 2021-0+1020553430181934TR U ST IN D EXPercent trust among Biden and Trump voters in the 2020 Presidential election, and change from November to DecemberTRUST CRASHES AMONG TRUMP VOTERS POST ELECTION 2021 Edelman Trust Barometer Post-Election Supplement.

7 The Trust Index is the average percent trust in NGOs, business, government and Below is a list of institutions. For each one, please indicate how much you trust that institution to do what is right. 9-point scale; top 4 box, trust. VOTE. Whom did you vote for in the 2020 United States Presidential election? General population, among respondents that intended to vote for or did vote for Biden or voters Trump votersTrust gap,Biden voters vs. Trump voters01539 BusinessNGOsGovernmentMedia53TR U S T IN D E X0l+3-1+2-3 DistrustNeutralTrustChange, Nov 2020 Dec 2020-0+l-6-13-16-15 Trump voters far less trusting of media -132021 Ede lman Trust Barome ter Post-Ele ction Supplement113537393634625154514868586561 5671636968642014201520162017201820192020 2021 Percent trust in companiesheadquartered in each countryMOST POWERFUL COUNTRIES LOSE TRUST CAPITAL 2021 Edelman Trust Barometer. TRU_NAT. Now we would like to focus on Global com panies headquartered in s pecific countries.

8 Pleas e indicate how m uch you trust Global companies headquartered in the following countries to do what is right. 9-point scale; top 4 box, trust. Question asked of half of the sample. General population, 22-mkt avg. TRU_GOV. Please indicate how much you trust the national government of each of the following countries to do what is right using a 9-point scale where one means that you do not trust them at all and nine means that you trust them a great deal . 9-point scale; top 4 box, trust. Question asked of half of the sample. Respondents were not asked to rate their home country. General population, 27-mkt trust in the national government of each foreign countryGlobal 27 Dis trus t(1-49)Neutral(50-59)Trus t(60-100) Global 2212 Mass population 16 points less trusting 68 Global 2786 India86 Saudi Arabia83 Indonesia82 China79 The Netherlands79 UAE78 Malaysia77 Australia76 Singapore75 Thailand66 Italy66 Mexico65 France65 Kenya65S.

9 Korea59UK57 Spain56 Argentina52 Japan52 Nigeria*41 Russia2021 Edelman Trust Barometer. The Trus t Index is the average percent trust in NGOs, business, government and media. TRU_INS. Below is a list of institutions. For each one, please indicate how much you trust that institution to do what is right. 9-point scale; top 4 box, trust. Informed public and mass population, 27-mkt avg.*Nigeria not included in the Global averageTrust Index TRUST INEQUALITY SPREADS FURTHERT rust gap1614151919101415177101922910153151513 2012211318161613132021 Informe d public2021M ass populationRecord trust inequality52 Global 2768 China68 Indonesia67 India67 Saudi Arabia66 Singapore65 UAE63 Malaysia62 The Netherlands58 Kenya56 Mexico56 Thailand55 Australia55 Canada52 Germany51 Italy49 Nigeria*48 Ireland47 Brazil46 Colombia45 France44 Argentina44S. Korea43UK39 Japan28 Russia7212012 DOUBLE-DIGIT TRUST INEQUALITY IN RECORD NUMBER OF COUNTRIESG lobal 22Nr.

10 Of countries with double-digit trust inequalityDistrust(1-49) Neutral(50-59) Trust(60-100)2021 PANDEMIC FURTHER FUELS FEARS14534035353284726865612021 Edelman Trust Som e people s ay they worry about many things while others say they have few concerns. We are interested in what you worry about. Specifically, how much do you worry about each of the following? 9-point scale; top 4 box, worry; top 2 box, fear. Non-job loss attributes shown to half of the sample. General population, 27-mkt avg. Job loss asked of those who are an employee (Q43/1). Job loss is a net of attributes 1-3, 5, and 22-24. Percent who are concerned, and percent who are fearfulPANDEMIC ADDED TO PERSISTENT PERSONAL AND SOCIETAL FEARS Job loss (net)Climate changeHackers and cyber-attacksContracting COVID-19 Losing my freedoms as a citizenPercent who are concernedPercent who are fearful15 Percent who agreePANDEMIC ACCELERATES JOB LOSS FEARS2021 Edelman Trust Has the organization you work for had to lay-off or furlough any employees as a result of the economic impact of the pandemic?