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Grace Hil Training Schedule and Instructions - Ad …

Grace hill online Training Schedule & Instructions For questions or technical support, contact Grace hill 's Help Desk at (866) GRACEHILL. & 2010 online Training Schedule for Current Personnel All Current Personnel must complete the following courses as indicated. Please note, some course titles are required annually, which means you must complete them by the designated deadline even if you have completed them in the past. online Course Title Required Annually Course Length Who Should Take It? Deadline Customer Relationship Management NEW 2 hours All On-Site Personnel January 31, 2010 Advanced Telephone Techniques NEW 2 hours All Office Personnel February 28, 2010 Risk Management I Associate Safety (Spanish version available) NEW 2 hours All On-Site Personnel March 31, 2010 Risk Management II Liability & Crime Awareness (Spanish version available) NEW 1 hour All On-Site Personnel April 30, 2010 Basic Electrical NEW 2 hours All Maintenance Personnel May 31, 2010 Basic HVAC NEW 2 hours All Maintenance Personnel June 30, 2010 Basic Plumbing NEW 2 hours All Maintenance Personnel July 31.

GRACE HILL ONLINE TRAINING SCHEDULE & INSTRUCTIONS For questions or technical support, contact Grace Hill's Help Desk at (866) GRACEHILL. & Online Training Instructions

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1 Grace hill online Training Schedule & Instructions For questions or technical support, contact Grace hill 's Help Desk at (866) GRACEHILL. & 2010 online Training Schedule for Current Personnel All Current Personnel must complete the following courses as indicated. Please note, some course titles are required annually, which means you must complete them by the designated deadline even if you have completed them in the past. online Course Title Required Annually Course Length Who Should Take It? Deadline Customer Relationship Management NEW 2 hours All On-Site Personnel January 31, 2010 Advanced Telephone Techniques NEW 2 hours All Office Personnel February 28, 2010 Risk Management I Associate Safety (Spanish version available) NEW 2 hours All On-Site Personnel March 31, 2010 Risk Management II Liability & Crime Awareness (Spanish version available) NEW 1 hour All On-Site Personnel April 30, 2010 Basic Electrical NEW 2 hours All Maintenance Personnel May 31, 2010 Basic HVAC NEW 2 hours All Maintenance Personnel June 30, 2010 Basic Plumbing NEW 2 hours All Maintenance Personnel July 31.

2 2010 The Impact of Maintenance on Retention NEW 2 hours All On-Site Personnel August 31, 2010 Fair Housing (Spanish version available) X 3 hours All On-Site Personnel September 30, 2010 Fair Housing II X 2 hours All On-Site Personnel October 31, 2010 Preventing Sexual Harassment (Spanish & Supervisor versions available) X 2 hours All On-Site Personnel (Managers & Supervisors complete Supervisors version) November 30, 2010 Optional/ Refresher Development Courses online Course Title Course LengthWho Should Take It? Advanced Leasing 2 hours All Office Personnel Business Etiquette 1 hour All Office Personnel Conflict Resolution (Supervisor version available) 2 hours All On-Site Personnel (Managers & Supervisors complete Supervisors version) Curb Appeal 1 hour All On-Site Personnel Customer Service (Spanish version available) 3 hours All On-Site Personnel Employee Coaching 1 hour Managers, Assistant Managers & Supervisors Help Wanted!

3 3 hours Managers & Assistant Managers Internet Leasing 1 hour All Office Personnel Leadership: Profiles in Multifamily Housing 1 hour Managers, Assistant Managers & Supervisors Leasing For a Living 3 hours All Office Personnel Maintenance for Office Staff 1 hour All On-Site Personnel Marketing Principles for Multifamily Housing 2 hours All Office Personnel Mold Awareness (Spanish version available) 1 hour All On-Site Personnel Resident Retention 3 hours All On-Site Personnel Property Management Financials 2 hours All Office Personnel and Supervisors Time Management 1 hour All On-Site Personnel Traffic Generation 1 hour All Office Personnel Grace hill online Training Schedule & Instructions For questions or technical support, contact Grace hill 's Help Desk at (866) GRACEHILL. & 2010 online Training Schedule for Newly Hired Personnel All Newly Hired Personnel must complete the online courses within: online Course Title Course LengthWho Should Take It?

4 Deadline Fair Housing (Spanish version available) 3 hours All On-Site Personnel 1 Day of HireCustomer Service (Spanish version available) 3 hours All On-Site Personnel 1 Week of Hire Preventing Sexual Harassment (Spanish & Supervisor versions available) 2 hours All On-Site Personnel (Managers & Supervisors complete Supervisors version) 1 Month of Hire Risk Management I Associate Safety (Spanish version available) 2 hours All On-Site Personnel 2 Months of Hire Basic Plumbing 2 hours All On-Site Personnel 3 Months of HireBasic Electrical 2 hours All Maintenance Personnel 4 Months of HireTime Management 1 hour All On-Site Personnel 5 Months of HireConflict Resolution (Supervisor version available) 2 hours All On-Site Personnel (Managers & Supervisors complete Supervisors version) 6 Months of Hire Basic HVAC 2 hours All Maintenance Personnel 7 Months of HireRisk Management II Risk, Liability & Crime Awareness (Spanish version available) 1 hour All On-Site Personnel 8 Months of Hire The Impact of Maintenance on Retention 2 hours All On-Site Personnel 8 Months of HireBusiness Etiquette 1 hour All Office Personnel 9 Months of HireMaintenance for Office Staff 1 hour All On-Site Personnel 9 Months of HireCustomer Relationship Management 2 hours All On-Site Personnel 10 Months of HireCurb Appeal 1 hour All On-Site Personnel 11 Months of HireFair Housing II 2 hours All On-Site Personnel 12 Months of HireMold Awareness (Spanish version available)

5 1 hour All On-Site Personnel 13 Months of HireAdvanced Telephone Techniques 2 hours All Office Personnel 14 Months of HireMarketing Principles for Multifamily Housing 2 hours All Office Personnel 15 Months of HireHelp Wanted! 3 hours Managers & Assistant Managers OptionalLeasing For a Living 3 hours All Office Personnel OptionalInternet Leasing 1 hour All Office Personnel OptionalEmployee Coaching 1 hour Managers, Assistant Managers & Supervisors Optional Traffic Generation 1 hour All Office Personnel OptionalResident Retention 3 hours All On-Site Personnel OptionalAdvanced Leasing 2 hours All Office Personnel OptionalLeadership: Profiles in Multifamily Housing 1 hour Managers, Assistant Managers & Supervisors Optional Property Management Financials 2 hours All Office Personnel & Supervisors OptionalGRACE hill online Training Schedule & Instructions For questions or technical support, contact Grace hill 's Help Desk at (866) GRACEHILL.

6 & online Training Instructions Step 1 Establish Membership: Each student must have a unique membership account at Grace hill in order for us to track individual performance. If you have not yet signed up for your membership: Go to Click on Visitors . Complete the registration form with proper capitalization using your company name, community address and community phone number. During this process, you will choose a personal User ID and Password. You will need your User ID and Password each time you enter Grace hill . Next, enter your Employee ID if required by your company. Select a password reminder question from the dropdown and type in the answer to your question. Click Yes to ensure you receive correspondence from Grace hill . ( course completion certificates, monthly newsletters, new course announcements, etc.)

7 Click Continue and the system will ask you to verify your information. If correct, print this page for your records then click Next to enter Grace hill . You have now established your membership. For all future visits, simply click Members when you access and enter your personal User ID and Password when prompted. Step 2 Access Learning Center: Once on the Grace hill website, choose Learning Center from the menu bar on the left side of your screen. Begin Training : If you are ready to start taking a course, click on Begin Training . Enter your company Training Code, which is ADW425 then click Continue . Click the Start button next to the course title you wish to take. Choose your Community and Job Position from the dropdown menus, then click Continue . When exiting a course prior to completion, simply choose Exit in the bottom right corner of your screen.

8 The system will bookmark your location and prompt you to access your last location upon returning to the course. Grace hill online Training Schedule & Instructions For questions or technical support, contact Grace hill 's Help Desk at (866) GRACEHILL. Quick Quizzes: If you are ready to start taking a Quick Quiz, click on Quick Quizzes . Enter your company Training Code, which is ADW425 then click Continue . Click the Start button next to the Quick Quiz title you wish to take. Choose your Community and Job Position from the dropdown menus, then click Continue . If you exit a Quick Quiz prior to completion, your progress will not be recorded. You must complete your Quick Quiz in one sitting. Learning Games: If you are ready to play a game, click on Learning Games . Enter your company Training Code, which is ADW425 then click Continue.

9 Click the Start button next to the Learning Game you wish to play. Choose your Community and Job Position from the dropdown menus, then click Continue . My Certificates: If you would like to view/ print your Training transcript or receive a duplicate Certificate of Achievement, click on My Certificates . Page 1 of your Training records will be visible on your screen. Click on the Print icon below the page numbers if you would like to print your Training record. To simply view your records, access each page by clicking on the single arrows next to the page numbers at the bottom of your screen. The single arrows will allow you to move one page at a time either forward or back. Use the second set of double arrows to move to the first page (left arrows) or last page (right arrows) of your records.

10 To print a Certificate of Achievement, click on the Print Certificates link, choose which certificate you d like to print and click Continue . To email a Certificate of Achievement for a particular course click on the Certificate icon located to the right of your post-test score for that course. Type in the email address where you would like your certificate to be sent then click Continue . Course Materials: All Course Workbooks and other downloadable resources from within any Grace hill course are archived here. Simply choose the appropriate course title from the dropdown menu then click on the title of the document you would like to print or download. Tape Me To Your Computer! My Training Code is: ADW425 Grace hill Help Desk Call Toll Free 866-GRACEHILL (866-472-2344) or click Help on the menu bar at


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