Ground Operations Safety Manual - Changi Airport

1 Ground Operations Safety Manual 1 Issue 1 Revision 2 Ground Operations Safety Manual Changi Airport Group | PO Box 168, Singapore Changi Airport , Singapore 918146 Ground Operations Safety Manual 2 Issue 1 Revision 2 Amendment Records The amendments listed below have been incorporated into this copy of the Ground Operations Safety Manual . Serial No. Issue No. Revision No. Description of Change Effective Date 1 0 0 Initial Issue 09 Jul 2014 2 0 1 Inclusion of Annexes IV to VI Annex IV: Aircraft Engine Run-Up Annex V: Compass Swing Calibration Check Annex VI: General Guidelines on Washing of Aircraft Exteriors in Changi Airport 15 Aug 2014 3 0 2 Part 1 Introduction Revised text: Subsections and Revised text and picture: Subsections Inserted Section 7: Equipment Staging Area (ESA) Amendment to section numbering: Sections 7 to 14 are now Sections 8 to 15 respectively 08 May 2015 4 0 3 Part 8 Ramp Supervision Addition of Part 8 section on ramp supervision Addition of Annex VII on IGOM s recommendations 18 Oct 2016 5 0 3 Part 5 Aircraft Pushback Addition text: Subsections to 18 Oct 2016 6 0 3 Part 6 Aircraft Towing Insert text: Subsections (i) Insert text.

2 Subsections (m) 18 Oct 2016 7 0 4 Part 9 Training & Competency of GSP Personnel Safety training programme Functional Safety training programme Structure of training programme Documentation 5 May 2017 8 0 4 Part 10 Ground Service Equipment Maintenance Preventive and corrective maintenance Treatment of unserviceable GSE Documentation 5 May 2017 Ground Operations Safety Manual 3 Issue 1 Revision 2 Airfield Vehicle Permit requirements 9 1 0 Part 1 Introduction Inserted section : Oversight Framework Inserted section : Updating of GOSM Part 2 Safety Management System Added chapter on SMS Part 3 Human Factors Added chapter on human factors Part 4 Safety Culture Added chapter on Safety culture Part 5 General Safety Guidelines Inserted subsection : Overlapping ERA & keep clear zones Inserted subsection : Mandatory deployment of wheel chocks/stabilizers Inserted subsection : High visibility Safety vest and raincoat specifications Inserted subsection : Storm and lightning Inserted subsection : Strong wind conditions Inserted subsection : Low visibility conditions Amended section : FOD Part 6 Standard Operating Procedures Added chapter on SOPs Part 7 ADGS/ Manual Marshalling Inserted section : Arrival OIC roles and responsibilities Part 8 Operation of PLB Amended section : Arrival handling Part 9 Operation of GSE Associated with AHL Inserted section.

3 General Safety instructions Inserted section : GSE Operations Inserted section : Grounding of aircraft Part 10 Aircraft Pushback 17 Aug 2018 Ground Operations Safety Manual 4 Issue 1 Revision 2 Inserted section : Departure OIC roles and responsibilities Amended section : Towbarless airtug Operations Part 11 Aircraft Towing Amended section : Towing requirements Part 12 Aircraft Fuelling Inserted section : Fuelling Vehicles Safety Driving & Parking Inside ERA Inserted section : Pre-fuelling Operations Inserted section : Fuelling Operations Part 13 Training & Competency of Personnel of GSPs Inserted section : Refresher training requirements Inserted section : Competency of trainer, assessor, buddy for OJT Part 14 GSE Maintenance Programme Inserted section : Preventive maintenance Inserted section : Fire protection Part 15 Contractor Management Added chapter on contractor management 10 1 1 Part 1 Introduction Revised text Subsections : GOSM updates Inserted section : Incorporation of AONs Part 2 General Safety Guidelines Inserted section : Vehicle reverse sensors and in-vehicle camera Revised text: subsection ),h) Amended section : Removal of chocks Revised text: Section to 04 Dec 2019 Ground Operations Safety Manual 5 Issue 1 Revision 2 Part 3 Standard Operating Procedures Amended subsection : Pre-arrival Amended subsection.

4 Departure Part 4 ADGS/ Manual Marshalling Amended subsection ): Pre-arrival handling Part 5 Operation of PLB Amended subsection ): Pre-arrival handling Amended subsection ): Departure handling Part 6 Operation of GSE Associated with AHL Amended section : Introduction Inserted subsection ): Valid AVP & fire extinguisher Inserted subsection ): Minimum Safe Distance Inserted section: : Keep clear of refuelling hoses Inserted subsection ): Operating towable skyloader Inserted subsection ): Snail speed operation of loading GSEs Inserted subsection ): Tail support stachion Amended section : Removal of grounding cables Part 7 Aircraft Pushback Amended section : Pre-departure handling Part 8 Aircraft Towing Amended section : Towing Operations Inserted section : Maximum towing speed Amended subsection ): Towing manoeuvring speed limit Part 9 Aircraft Fuelling Ground Operations Safety Manual 6 Issue 1 Revision 2 Amended subsection ): Reporting of fuel spills Revised section : Fuelling Operations Revised section : Aircraft fuel spillage Part 10 Training & Competency of Personnel of GSPs Inserted section : Currency of GSPs trainers Part 11 Annex V: Washing of Aircraft Exteriors in Changi Airport Revised section : Aircraft Stands fitted with grease/oil separators Part 12 Annex VII: Exceptions to PLB wheel positions Inserted section 1: PLB wheel positions for pre-arrival/arrival Inserted section 2: PLB wheel positions for pre-departure/departure 11 1 2 Part 1 Introduction Revised text subsection.

5 Procedure to update GOSM Part 2 Safety Management System Revised text subsection : Introduction to SMS Part 3 Human Factors Revised text subsection : Introduction to Human Factors Part 4 General Safety Guidelines Inserted subsection : General Ramp Safety Revised text subsection : Keep Clear Zones at aircraft stands Inserted subsection : ERA and ESA of Multiple Aircraft Receiving Stand (MARS) Layout Revised text subsection : Airfield Driving Permit and Airfield Vehicle Permit Ground Operations Safety Manual 7 Issue 1 Revision 2 Amended subsection g): Driving GSE in the ERA Amended subsection f): Contact ACC for any fuel spillages Inserted subsection : Slippery apron surface Updated Figure 1 and 2 in : Cone placement Inserted subsection : Example of typical FOD Revised text subsection : Responsibility to remove FOD Inserted subsection : Responsible parties for FOD walks at stands Revised text subsection : FOD checks prior to aircraft s arrival into stand Revised text subsection : FOD checks prior to aircraft s departure from stand Part 5 Operation of PLB Amended subsection n): Arrival handling Revised subsection i) and j): Departure handling Part 6 Operation of GSE Associated with AHL Inserted subsection l): Towable GSE Revised title of section Inserted subsection a): Opening of cargo hold doors with steps Revised subsection j) and k): Ramp Safety in aircraft handling Inserted section: c) e): Unit Load Devices Inserted section: i): Mobile and non-motorised Pax steps/stairs Inserted section: j).

6 Inspect for FOD when operating Belt/Skyloader Part 7 Aircraft Pushback Inserted section a) to e): Departure handling Ground Operations Safety Manual 8 Issue 1 Revision 2 Part 8 Aircraft Towing Inserted section k): Reminder to responsible party to conduct pre-arrival FOD check Inserted section m) n): Responsibility of towing crew to stop at lighted stop bar and red stop bar lights Revised section m): Taking reference from taxiway centreline Revised section : Table on Incidents During Towing scenarios Part 9 Fuelling Operations Inserted in : Fuel Safety Zone diagram Revised section j), i): Unobstructed vehicle escape route for Fuel truck/bowser Amended subsection f): Contact ACC for any fuel spillages Removal of section k) and j): Precautionary measures involving aircraft fuel servicing with passengers on board Revised section : Fuelling Operations Inserted section : Activation of CAFHI Emergency Stop Button Amended subsection : Contact ACC for any fuel spillages Inserted section : Contingency procedure for unserviceable CAFHI Emergency Stop Button Part 10 Training and Competency of Ground Service Providers Inserted section : Retraining programme for staff/sub-contractors absent from operational duties for a prolong period Part 11 Ground Support Equipment Maintenance Programme Revised section : Documentation of GSE maintenance Ground Operations Safety Manual 9 Issue 1 Revision 2 Inserted section.

7 Storage and return to service plan for GSE suspended from operational use Part 12 Annex I: Important Contact Information Updated contact numbers Part 13 Annex II: Aircraft Marshalling Signals Removal of provision of aircraft marshalling signal details Inserted a Note: To refer to iata IGOM for aircraft marshalling signal details Part 14 Annex III: Aircraft Engine Run-up Inserted section Annex III, e): Removal of Safety cones before aircraft engine run-up Part 15 Annex IV: Compass Swing Calibration Check Amended all sections: Renaming of Taxiways Part 15 Annex V: Washing of aircraft exteriors Revised section 1 and 2 on aircraft stands and aircraft type compatibility for aircraft exterior washing Part 16 Annex VI: A380 Stand Layout Inserted A380 Stand Layout Ground Operations Safety Manual 10 Issue 1 Revision 2 TABLE OF CONTENTS.

8 1 Amendment Records .. 2 13 1 Introduction .. 15 Purpose and Scope .. 15 Applicability .. 15 Oversight 16 Updating of Ground Operations Safety Manual .. 16 2 Safety Management System .. 18 Introduction to SMS .. 18 Components of a Safety Management 18 3 Human Factors .. 19 Introduction to Human 19 4 Safety Culture .. 20 Introduction .. 20 5 General Safety Guidelines .. 21 General Ramp Safety .. 21 Airside Locations .. 21 Operating Vehicles and Motorised Ground Support Equipment at The 25 General Conduct of Ramp Personnel .. 28 Adverse Weather Conditions .. 30 Use of Aircraft Wheel Chocks and Safety Cones .. 31 Foreign Object Debris .. 35 6 Standard Operating Procedures .. 41 Introduction .. 41 Standardised Ramp handling Procedure for Aircraft Arrival and Departure .. 41 Arrival OIC Roles and Responsibilities .. 42 Departure OIC Roles and 45 7 Aircraft Docking Guidance System/ Manual Marshalling.

9 50 Pre-arrival handling .. 50 Arrival handling .. 50 8 Operation of Passenger Loading Bridge .. 52 Pre-arrival handling .. 52 Ground Operations Safety Manual 11 Issue 1 Revision 2 Arrival handling .. 53 Departure handling .. 53 9 Operation of Ground Support Equipment Associated with Aircraft handling and Loading .. 55 Introduction .. 55 General Safety Instructions .. 55 GSE Operations .. 57 Aircraft Ground Stability .. 60 Low-wing aircraft ( B737) .. 60 Grounding of Aircraft .. 60 Aircraft Departure .. 61 10 Aircraft Pushback .. 62 Pre-departure handling .. 62 Departure handling .. 62 Pushback Operations .. 63 Remote-Controlled Pushback Operation .. 64 11 Aircraft Towing .. 66 Towing Operations .. 66 Towing Requirements .. 67 Towing Manoeuvring.

10 68 Radio Telephony Failure During Towing .. 69 Wingwalker .. 69 Incidents During Towing .. 69 12 Aircraft Fuelling .. 71 General Safety during Fuelling .. 71 Fuelling Vehicles Safety Driving & Parking Inside ERA .. 72 Pre-fuelling Operations .. 72 Fuelling Operations .. 73 Aircraft Fuel Spillage .. 74 Contingency procedure for unserviceable CAFHI Emergency Stop Buttons .. 74 13 Training & Competency of Personnel of Ground Service Providers .. 75 Introduction .. 75 Programme Content .. 75 Refresher Training Requirements .. 77 Ground Operations Safety Manual 12 Issue 1 Revision 2 Documentation .. 78 Competency of Trainer, Assessor, Buddy for the On-Job Training .. 78 Training for Aircraft Docking Guidance Systems/ Manual Marshalling .. 79 Training for Passenger