GROUPS ONLINE BOOKING SYSTEM USER GUIDE

1 Scoot TigerairPte Ltd (BRN 200312665W)USER GUIDE17 NOV 2017 GROUPS ONLINE BOOKING SYSTEMHEADERS coot TigerairPte Ltd (BRN 200312665W)CONTENTSO nline Registration4 Request for Quotation8 Accept Quotation16 Payment20 Name List Submission25 Resizing of Group28 Add SSR: Meals/ Baggage/ Infant31 Add Sub-Agents35 ONLINE REGISTRATION HEADERS coot TigerairPte Ltd (BRN 200312665W)SIGN-UP INSTRUCTIONAre you a travel agent?Sign up as a nontravel agentNOYESAre you already a Scoot skyagentuser?NOSign up skyagentaccount hereYESSign up as a travel agent user hereYou will receive an email on your skyagentIDHEADERS coot TigerairPte Ltd (BRN 200312665W)One time ONLINE RegistrationPlease go to Please select-Travel agent*, select agent registration Email address used to sign up here must match with your sky agent account. -General public select non agent registration* Travel agents are required to sign-up for Skyagentaccount prior to registering.

2 TigerairPte Ltd (BRN 200312665W)Travel Agent Registration Email address must match with your skyagentaccountIf you re not iata-registered, input your skyagentIDThis is your skyagentID**An email confirmation will be sent to you once sign-up is FOR QUOTATIONHEADERS coot TigerairPte Ltd (BRN 200312665W)New BOOKING Request Select ad hoc request for 1 BOOKING series request for a block of bookings with multiple travel dates HEADERS coot TigerairPte Ltd (BRN 200312665W)New BOOKING Request -Adhoc Select your journey typeSelect flight if you have more than 1 flight optionHEADERS coot TigerairPte Ltd (BRN 200312665W)New BOOKING Request -Adhoc Group size, including adults, children (>24 months old) and infant who wish to occupy a seat. Infant who do not occupy a seat, will be charged an infant fee at a later stage of BOOKING .

3 Eg, put 20 if you have 15 adults and 4 children, and you would like a seat for infantClick submit once your request is completed. You will receive the quotation in your designated email within TigerairPte Ltd (BRN 200312665W)New BOOKING Request -Series 1. Select your journey your travel requirements for onward / return sector3. Select your day preference if you have, otherwise select all for a complete TigerairPte Ltd (BRN 200312665W)New BOOKING Request -Series 4. Group size, including adults, children (>24 months old) and infant who wish to occupy a seat. Infant who do not occupy a seat, will be charged an infant fee at a later stage of BOOKING . Eg, put 20 if you have 15 adults and 4 children, and you would like a seat for infant5. Click add details to confirm the selectionHEADERS coot TigerairPte Ltd (BRN 200312665W)New BOOKING Request Accepting Series 6.

4 Select the sectors and click GROUPS will be created based on the selection match. HEADERS coot TigerairPte Ltd (BRN 200312665W)New BOOKING Request Accepting Series 8. Click accept. You will receive the quotation in your designated email within QUOTATIONHEADERS coot TigerairPte Ltd (BRN 200312665W)Accept Quotation Sign in the grouprm, select view request , select your request ID and click on view response HEADERS coot TigerairPte Ltd (BRN 200312665W)Accept Quotation Note the expiry of the quotationRead through our tiger group policy. Click accept to TigerairPte Ltd (BRN 200312665W)Accept Quotation Select your payment preferenceQuotation accepted and PNR is given. An email will be sent to you with the next TigerairPte Ltd (BRN 200312665W)Payment If you select make payment nowSelect the mode of payment:Travel agent with agency account can choose to settle the payment using agency TigerairPte Ltd (BRN 200312665W)Payment By Bank TransferBank transfer will take approximately 2-3 working days (excluding weekends and public holiday).

5 Payment must reach SCOOT before the due date. Send an email to CC a PDF image of bank transfer as proof of payment. Bank charges (if any) will be bornedby the payee. Final amount received must be equivalent to final amount due. **Note: Please writeto you preferred payment in another currency. Currency exchange rate as upon actual payment in Scoot reservation SYSTEM and any refund terms and conditions applied. By Cheque Payment Cheque payment will take about 3-5 workings days (excluding weekends and public holiday). Payment must reach SCOOT before due date. You have to issue a cheque to: Scoot Tigerair an email to CC the 2 PDF files (cheque image + bank-in slip image) as proof of payment. By Credit Card payment (Processing fees apply -S$10 per passenger per 1-way travel) VISA/MASTERCARD -(for all BOOKING currency) AMEX -(for all BOOKING currency, except for CNY) JCB -(for BOOKING currency in SGD and JPY only) Please email to following credit card details: Credit card type: VISA/MASTERCARD/AMEX/JCB Credit card number (please omit space and dash): CVV: Name on card: Expiry date: Please note that an admin fee of S$30 will be imposed for each declined transaction.

6 Ensure you have sufficient credit, and correct card details before submitting for payment. HEADERS coot TigerairPte Ltd (BRN 200312665W)Bank Account # Please note, as the accounts (USD, AUD, JPY) are opened in Singapore, only telegraphic transfer is acceptable. ^ To do a domestic transfer to our THB bank account located in Thailand, please refer to Page TigerairPte Ltd (BRN 200312665W)Bank Account HEADERS coot TigerairPte Ltd (BRN 200312665W)BankAccount NAME LIST SUBMISSIONHEADERS coot TigerairPte Ltd (BRN 200312665W)Name List Submission Select name list Indicate your request ID or PNR and click searchClick on to submit names. HEADERS coot TigerairPte Ltd (BRN 200312665W)Name List Submission 1) download the right template version, complete and save. 2) choose file for upload 3) click upload Infants to be added in same order sequence of passenger list Please verify all passenger Saveif names are subject to changes Changesare allowed 48hours before Departure Click Save and Submit if names are confirmed.

7 No changes to the BOOKING will be OF GROUPHEADERS coot TigerairPte Ltd (BRN 200312665W)Resizing of Group 1. Select request2. Indicate your request ID, click search3. Click raise request to resizeHEADERS coot TigerairPte Ltd (BRN 200312665W)Resizing of Group Reduce the group sizeIncrease the group sizeIndicate the number of passengers to upsize/downsize and click raise new request. Upsize(< 10): A new quotation on the additional paxwill be sent. Deposit payment is required for the 1st BOOKING before you can accept the new upsize request. Make a new request if >10. Downsize: An email will be send to you once downsize is approved. Group policy SSR: MEALS/ BAGGAGE/ INFANTHEADERS coot TigerairPte Ltd (BRN 200312665W)Add SSR All SSR must be added at least 72 hours before first flight departure. Indicate either request ID, or PNR in the searchClick view SSR to add meals/ baggage/ infantHEADERS coot TigerairPte Ltd (BRN 200312665W)Add SSR HEADERS coot TigerairPte Ltd (BRN 200312665W)Add SSR ADD SUB-AGENTSHEADERS coot TigerairPte Ltd (BRN 200312665W)Add Sub-Agents Click add user and complete the details.

8 Refer to next slide for agent TigerairPte Ltd (BRN 200312665W)Add Sub-Agents * Only the user who requests for quotation, make payment, etc will receive the mails from the admin will not get the mail YOUC ontact Us