Hall 17-18 Usher Handbook Draft-GK

1 symphony hall Usher Handbook Performance Expectations/Standards P. Jacobs Music Center Emergency Protocols/Injury Prevention Jacobs Music Center Floor Captain Policies/Procedures symphony hall Usher Handbook Welcome/Contact Information P. 1 Usher Website/SchedulingPerformance Expectations/Standards P. Volunteer OpportunitiesJacobs Music Center AmenitiesEmergency Protocols/Injury PreventionJacobs Music Center/Seating Chart San Diego symphony HistoryFloor Captain Policies/Procedures Quick Reference GuideWelcome/Contact Information P. 1 Usher Website/Scheduling P. 2 Performance Expectations/Standards P.

2 4 Volunteer Opportunities P. 9 Amenities P. 17 Emergency Protocols/Injury Prevention P. 20 /Seating Chart P. 23 San Diego symphony History P. 26 Floor Captain Policies/Procedures P. 29 Quick Reference Guide P. 34 San Diego symphony hall 2017-2018 Usher Handbook 1 Welcome/Contact Information Welcome to the 2017-2018 Joan and Irwin Jacobs Music Center for the San Diego symphony Orchestra volunteer orientation! As one of our hundreds of goodwill ambassador volunteers you play a key role in ensuring quality customer service and a satisfying concert-going experience for our patrons. This booklet will provide you with important information to ensure proper training and preparation to be helpful, courteous, and kind to each other and all our guests.

3 Usher scheduling for all San Diego symphony Orchestra concerts is coordinated by designated Usher team captains and House Managers. Rental events are assigned by House Managers. All ushering assignments are requested and assigned via internet access. On this site you have the opportunity to manage your Usher schedule online, sign up for concerts and/or place yourself on Waiting Lists for a variety of rental events, and manage your contact information ( change email address, physical address, and/or phone numbers). What You Need Where to Find It symphony hall Usher Program Usher Website San Diego symphony Usher Schedule Your Usher Captain or Rental Event Usher Schedule Purchase Tickets We stress customer service, professionalism, and sensitivity to the public s safety needs and concerns.

4 We hope you will enjoy your commitment in support of this precious San Diego cultural resource. Usher Coordinator/House Manager Director of Facilities Operations George Kutchins Dennis Legg (M-F between 9 am-5 pm only) San Diego symphony Orchestra Association 1245 7th Avenue San Diego, CA 92101 Administration : Ticket Office : San Diego symphony hall 2017-2018 Usher Handbook 2 Usher Website/Scheduling All San Diego symphony (SDS) concerts are scheduled by Usher team captains through the Usher website per a specified number of ushers per show. Select events (rental shows, youth concerts) will be assigned by the House Manager.

5 The Usher website may be accessed directly ( ) or by clicking on the Volunteer link at the San Diego symphony webpage ( ). By using the username and password assigned to you when you register on the Usher website you will be able to sign up for all events online, add yourself on waiting lists for events of interest, view the calendar of future events, manage your Usher schedule, change personal contact information, access interesting links, and download useful information. You must use your username and password before you can make full use of the site. It is your responsibility to register on the website and manage your information. Our webmaster can be contacted at The Usher Website: Webpage Contents / Purpose Home Page Gateway to valuable information on our Usher program, from checking the calendar of upcoming events, logging in and signing up for shows, checking your account, seeking answers to frequently asked questions, or linking to other arts-related websites.

6 Once you register on-line, you will receive a username and password to login and utilize the site. Keep this information in a safe place. Your username and password will always be included at the end of all e-mails we send to you, along with the name of your team captain and their contact information. About Us General overview of Usher program and links to Usher handbooks Calendar of Events Chronological listing of all future events with Usher call times at Jacobs Music Center, The Auditorium at TSRI, or the Bayside Summer Nights site in need of volunteer ushers. Information listed includes day of week, venue, and Usher call time. FAQ Answers to frequently asked questions about the Usher program and this website.

7 Links Links to websites of other cultural organizations which may be of interest to ushers My Account The place to find all your personal records. Go here to update your personal information, view your schedule, and remove yourself from events or waiting lists. A new section for Emergency Contact has been added, please complete! Sign-Up Sign-up for upcoming events. hall Handbook Download the latest Usher Handbook for Jacobs Music Center Bayside Summer Nights Handbook Download the latest Usher Handbook for outdoor summer venue at Embarcadero Marina Park South. Waiting List For any event that you can't sign up for on the "Sign Up" page you can express your interest in helping with that event by placing yourself on its Waiting List.

8 This is also a way you inform your captain for which symphony events you would like to be scheduled. Email & Archive If you are not receiving emails, please check the Home Page and/or click on email Archive on left side of your page to bring up all emails sent to ushers Key Points You must be registered at Only registered ushers can sign-up for events Take your scheduling commitment seriously Always confirm your schedule through the "My Account page You must make all information changes and manage your account via the Usher website San Diego symphony hall 2017-2018 Usher Handbook 3 Step-By-Step Instructions - How to Use Your Usher Website Step 1 Access the symphony Usher website: Step 2 Log In.

9 Enter your user name and password Step 3 To Sign Up: Click on the Sign Up link (left side of website page) Scroll to event(s) for which you wish to Usher (if it doesn t appear here go to the Waiting List link). Sign up by checking the box on the left of the event(s) of interest Scroll to bottom of page and click Submit button If you forget to Submit, your request will not be processed! If the comment next to event says Waiting List, please go to the Waiting List and click the box to the left of the event and scroll to bottom and click Submit Step 4 Verify: Click on My Account to verify that your requests for shows are listed in either the My Schedule or My Waiting List section.

10 Step 5 Waiting List: The Waiting List is used when you cannot sign up for shows directly but want to express your desire to work the event. If you are shifted from the My Waiting List to My Schedule you will receive an e-mail confirmation of this change as well as change of status on the My Account page. Always verify your schedule by visiting the "My Account" page. If you are on the My Waiting List please make sure you are available to Usher that date. If you will not be available, be sure to remove yourself by clicking the cancel box and Submit. Step 6 Cancel/Remove: Access My Account , click the box next to the event to be cancelled, in either the My Schedule or My Waiting List sections, go to the bottom of the page, and click Submit.