Help Desk Assessment WZD-SSX64-301: X64 Server System ...

1 Sun x86 Server Support Consultant Certification Help Desk AssessmentWZD-SSX64-301: X64 Server System Overview(R pondez toutes les questions de cette section.)1. A customer calls into the call center to ask a question about setting up a Server . The customer wants to know which ports to use to configure the Server , where the ports are located, and how to access them. Which action plan lists the steps taken to solve the customer's problem? Question revoir (1) PointsProvided customer with the location of the serial port to access ILOM, the serial cable to use, the need for a terminal Server on the laptop, along with the default account (root) and password (changeme).

2 (*)Informed customer that the port to use was one of the Ethernet ports and provided the default account number (root) and password (changeme)Provided customer with System passwordDispatched field engineer to assist customer in configuring System Correct2. A customer calls into the call center with a memory upgrade question. The customer wants to upgrade the memory on his Sun Server X3-2 (Sun fire x4170 M3 Server ) and needs to know what 8 Gbyte memory to order. Select the problem statement that characterizes the customer's problem. Question revoir (1) PointsCustomer is requesting how to upgrade his memoryCustomer doesn't know what density of memory to orderCustomer is asking for the part number of the 8-Gbyte DIMM that he can order (*)Customer is asking what type of memory is in his Server Correct3.

3 A customer calls into the call center with a question. The customer wants to prepare a rack for the installation of a Sun Server X3-2L (Sun fire X4270 M3) rackmount Server , but has misplaced the documentation. The customer's immediate needs are the dimensions, weight and power requirements of the unit. Select the action plan that lists the steps taken to solve the customer's problem. Question revoir (1) PointsPassed the customer issue to the back-line the customer with the link to the Server s System Handbook and guided the customer to where the dimensions, weight and power requirements of this Server could be found. (*)Directed the customer to the Oracle Documentation the information to the customer from the getting started guide for this Server .

4 Incorrect. Refer to the X64 Server System Overview training for more A customer calls into the call center with a memory upgrade question. The customer wants to upgrade the memory on his Sun Server X3-2 (Sun fire x4170 M3 Server ) and needs to know what 8 Gbyte memory to order. Which action plan lists the steps taken to solve the customer's issue? Question revoir (1) PointsTook customer's order for memory upgradeProvided customer with memory option number 7100790. (*)Sent memory upgrade to customerDispatched field engineer to upgrade customer memory Incorrect. Refer to the X64 Server System Overview training for more A customer calls into the call center with a question.

5 The customer wants to prepare a rack for the installation of a Sun Server X3-2L (Sun fire X4270 M3) rackmount Server , but has misplaced the documentation. The customer's immediate needs are the dimensions, weight and power requirements of the unit. According to your resources, what are the power requirements of this Server ? Question revoir (1) Points48V DC115V, 60 Hz AC220V, 50 Hz AC12V DC100 to 127 / 200 to 240 VAC (*) Incorrect. Refer to the X64 Server System Overview training for more A customer calls into the call center with an issue. He wants to upgrade the memory on his Sun Server X3-2L (Sun fire X4270 M3 Server ) and needs some assistance on how perform the upgrade.

6 Which question needs to be answered before the customer orders DIMMs for the upgrade? Question revoir (1) PointsWhere is the System located?What is the current memory configuration? (*)Does the customer have DIMMs available to upgrade the System ?Does the System have a memory problem? Correct7. A customer calls into the call center to ask a question about setting up a Server . The customer wants to know which ports to use to configure the Server , where the ports are located, and how to access them. Which port should be accessed first? Question revoir (1) PointsNetwork Management portEthernet portSerial Management port (*)Video port Correct8. A customer calls into the call center with a memory upgrade question.

7 The customer wants to upgrade the memory on his Sun Server X3-2 (Sun fire x4170 M3 Server ) and needs to know what 8 Gbyte memory to order. Which DIMM density creates a total Server memory of 512 Gbytes if used on all of its memory slots ? Question revoir (1) Points4-Gbtye8-Gbyte32-G-byte (*)16 G-byte Incorrect. Refer to the X64 Server System Overview training for more A customer calls into the call center and says she has experienced a fan failure on her Sun Server X2-4 (Sun fire X4470 M2 Server ). She is requesting on-site service to provide warranty service to replace the defective fan module number 4 on her Server . Which link provides direct access to a document repository that contains documents on fan replacement procedures?

8 Question revoir (1) (*) Correct10. A customer calls into the call center and says she has experienced a fan failure on her Sun Server X2-4 (Sun fire X4470 M2 Server ). She is requesting on-site service to provide warranty service to replace the defective fan module number 4 on her Server . Which problem statement characterizes the customer's problem? Question revoir (1) PointsCustomer is reporting Server cooling problems and is requesting on-site support for replacementCustomer is reporting fan module number 4 failure and is requesting on-site support for replacement (*)Customer is requesting on-site support for a Server cooling problemCustomer is reporting fan module failure Incorrect.

9 Refer to the X64 Server System Overview training for more A customer calls into the call center and says she has experienced a fan failure on her Sun Server X2-4 (Sun fire X4470 M2 Server ). She is requesting on-site service to provide warranty service to replace the defective fan module number 4 on her Server . Which action plan lists the steps taken to solve the customer's problem? Question revoir (1) PointsExplained to the customer that the part is a CRU and will be dispatched to them as parts-only for the customer to replace (*)Dispatched field person with a FRU to replace the that the customer has no support contract but we have done free parts replacement for this customer in the past so we dispatched field person with a FRU to replace the TSC person with a CRU to replace the part.

10 Incorrect. Refer to the X64 Server System Overview training for more Which x86 Server uses AMD-based CPUs? Question revoir (1) PointsSun fire X4250 serverSun fire X4150 serverSun fire X4140 Server (*)Sun fire X2270 Server Incorrect13. A customer calls into the call center with a question. The customer wants to prepare a rack for the installation of a Sun Server X3-2L (Sun fire X4270 M3) rackmount Server , but has misplaced the documentation. The customer's immediate needs are the dimensions, weight and power requirements of the unit. Which of the following documents would you recommend for the customer to locate Sun Server X3-2L rack mount requirements (select 2)?