Help Guide WH-1000XM4 - Sony

1 Help GuideWireless Noise Canceling Stereo HeadsetWH- 1000xm4 Use this manual if you encounter any problems, or have any the software of the headset and sony | Headphones Connect app to the latest version. For details, refer to thefollowing: startedWhat you can do with the Bluetooth functionAbout the voice guidanceSupplied accessoriesChecking the package contentsSetting the headset in the carrying caseParts and controlsLocation and function of partsAbout the indicatorWearing the headset1 Power/ChargingCharging the headsetAvailable operating timeChecking the remaining battery chargeTurning on the headsetTurning off the headsetMaking connectionsHow to make a wireless connection to Bluetooth devicesEasy setup with appConnecting with the sony | Headphones Connect appAndroid smartphonePairing and connecting with an Android smartphoneConnecting to a paired Android smartphoneOne-touch connection (NFC)

2 With an Android smartphoneDisconnecting the Android smartphone with one-touch (NFC)Switching the device by one-touch (NFC)iPhone (iOS devices)Pairing and connecting with an iPhoneConnecting to a paired iPhoneComputersPairing and connecting with a computer (Windows 10)Pairing and connecting with a computer (Windows )Pairing and connecting with a computer (Mac)Connecting to a paired computer (Windows 10)Connecting to a paired computer (Windows )Connecting to a paired computer (Mac)Other Bluetooth devicesPairing and connecting with a Bluetooth deviceConnecting to a paired Bluetooth device2 Multipoint connectionConnecting the headset to both a music player and a smartphone / mobile phone (multipoint connection)Connecting the headset to 2 Android smartphones (multipoint connection)Connecting the headset to an Android smartphone and an iPhone (multipoint connection)Connecting the headset to 2 devices simultaneously (multipoint connection)Disconnecting Bluetooth connection (after use)Using the supplied headphone cableListening to musicListening to music via a Bluetooth connectionListening to music from a device via Bluetooth connectionControlling the audio device (Bluetooth connection)Disconnecting Bluetooth connection (after use)Noise canceling functionWhat is noise canceling?

3 Using the noise canceling functionOptimizing the noise canceling function to suit the wearer (NC Optimizer)Listening to ambient soundListening to ambient sound during music playback (Ambient Sound Mode)Listening to ambient sound quickly (Quick Attention Mode)Speaking with someone while wearing the headset (Speak-to-Chat)Sound quality modeAbout the sound quality modeSupported codecsAbout the DSEE Extreme functionMaking phone callsReceiving a callMaking a callFunctions for a phone callMaking a video call on a computer3 Disconnecting Bluetooth connection (after use)Using the voice assist functionUsing the Google AssistantUsing Amazon AlexaUsing the voice assist function (Google app)Using the voice assist function (Siri)Using the appsWhat you can do with the sony | Headphones Connect appInstalling the sony | Headphones Connect appAccessing support information from the sony | Headphones Connect appUpdating the headset softwareImportant informationPrecautionsLicense noticeTrademarksCustomer support websitesTroubleshootingWhat can I do to solve a problem?

4 Power/ChargingUnable to turn on the cannot be time is too available operating time is short (the duration of the battery is short).The headset cannot be charged even if connecting the headset to a remaining battery charge of the headset is not displayed on the screen of soundLow sound levelLow sound quality45-013-731-11(7) Copyright 2020 sony CorporationSound skips effect of noise canceling is not connectionPairing cannot be connection (NFC) does not to make a Bluetooth soundThe headset does not operate hear a person on a voice from callersThe touch sensor control panel does not respond correctlyThe headset reacts or initializing the headsetResetting the headsetInitializing the headset to restore factory settings5 Help GuideWireless Noise Canceling Stereo HeadsetWH- 1000xm4 What you can do with the Bluetooth functionThe headset uses BLUETOOTH wireless technology, allowing you to do the to musicYou can receive audio signals from a smartphone or music player to enjoy music on the phoneYou can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or (7)

5 Copyright 2020 sony Corporation6 Help GuideWireless Noise Canceling Stereo HeadsetWH- 1000xm4 About the voice guidanceIn the factory setting, you will hear the English voice guidance in the following situations via the can change the language of the voice guidance and turn on/off the voice guidance using sony | HeadphonesConnect app. For more details, refer to the sony | Headphones Connect app help the headset is turned on: Power on When the headset is turned off: Power off When entering pairing mode: Bluetooth pairing When establishing a Bluetooth connection: Bluetooth connected For the first multipoint connection, when establishing a Bluetooth connection between the second device and theheadset: Bluetooth 2nd Device Connected (*)For the multipoint connection, when establishing a Bluetooth connection between the first device and the headset: Bluetooth Device1 Connected (*)For the multipoint connection, when establishing a Bluetooth connection between the second device and theheadset.

6 Bluetooth Device2 Connected (*)When disconnecting a Bluetooth connection: Bluetooth disconnected For the multipoint connection, when disconnecting the Bluetooth connection between the first device and theheadset: Bluetooth Device1 Disconnected (*)For the multipoint connection, when disconnecting the Bluetooth connection between the second device and theheadset: Bluetooth Device2 Disconnected (*)For the multipoint connection, when connecting the third device to the headset, disconnecting the Bluetoothconnection between the first device and the headset, and switching the connection: Bluetooth Device1 Replaced (*)For the multipoint connection, when connecting the third device to the headset, disconnecting the Bluetoothconnection between the second device and the headset, and switching the connection: Bluetooth Device2 Replaced (*)When informing the remaining battery charge: Battery about XX % (The XX value indicates the approximateremaining charge.)

7 Use it as a rough estimate.) / Battery fully charged When the remaining battery charge is low: Low battery, please recharge headset When automatically turning off due to low battery: Please recharge headset. Power off When turning on the noise canceling function: Noise canceling When turning on the Ambient Sound Mode: Ambient sound When turning off the noise canceling function and Ambient Sound Mode: Ambient Sound Control off When the NC Optimizer starts: Optimizer start When the NC Optimizer finishes: Optimizer finished When Speak-to-Chat is enabled: Speak-to-chat activated When Speak-to-Chat is disabled: Speak-to-chat deactivated When the Google Assistant is not available on the smartphone connected to the headset even if you press theGoogle Assistant button on the headset: The Google Assistant is not connected When the Google Assistant is not available during software update: The Google assistant is not available duringupdate.

8 Please wait a moment until the update completes. When Amazon Alexa is not available on the smartphone connected to the headset even if you press the AmazonAlexa button on the headset: Either your mobile device isn t connected; or you need to open the Alexa App and tryagain NoteIt takes about 20 minutes when you change the language of the voice only when [Connect to 2 devices simultaneously] is turned to on with the sony | Headphones Connect app.*7 When you initialize the headset to restore the factory settings after you change the language of the voice guidance, the languagewill also return to the factory the voice guidance is not heard after changing the voice guidance language or updating the software, turn the headset off andon (7) Copyright 2020 sony Corporation8 Help GuideWireless Noise Canceling Stereo HeadsetWH- 1000xm4 Checking the package contentsAfter opening the package, check that all of the items in the list are included.

9 If any items are missing, contact in ( ) indicate the item Noise Canceling Stereo HeadsetUSB Type-C cable (USB-A to USB-C ) (approx. 20 cm ( in.)) (1)Headphone cable (approx. m ( in.)) (1)Carrying case (1)Plug adaptor for in-flight use (1)5-013-731-11(7) Copyright 2020 sony Corporation9 Help GuideWireless Noise Canceling Stereo HeadsetWH- 1000xm4 Setting the headset in the carrying caseWhen you have finished using the headset, rotate the left and right units to flatten the headset, fold one unit toward theheadband, and store them in the supplied carrying store the cables and plug adaptor for in-flight usePut the cables and plug adaptor for in-flight use in the holder separated by the divider in the carrying (7) Copyright 2020 sony Corporation10 Help GuideWireless Noise Canceling Stereo HeadsetWH- 1000xm4 Location and function of parts (left)

10 Dot There is a tactile dot on the left antenna A Bluetooth antenna is built into the (left, right) Slide to adjust the length of the canceling function microphones (external) (left, right) Pick up the sound of the noise when the noise canceling function is in (right) TopicAbout the indicatorChecking the remaining battery charge5-013-731-11(7) Copyright 2020 sony CorporationNoise canceling function microphones (internal) (left, right) Pick up the sound of the noise when the noise canceling function is in sensor control panel Remotely controls music playback of the connected Bluetooth device or performs other operations using button Operate when switching the noise canceling function and Ambient Sound Mode, (red/blue) Lights up in red or blue to indicate the power or communication status of the (power) indicator (red) Lights up in red while Type-C port Connect the headset to an AC outlet via a commercially available USB AC adaptor or to a computer with the suppliedUSB Type-C cable to charge the cable input jack Connect a music player, etc.