Hospice Core Orientation Checklist - Amazon S3

1 Hospice core Orientation Checklist Hospice core Orientation Checklist Page 1 of 10 REVISED: 9/6/2017 /HP_Orientation_CoreOrientationChecklist _2017-09-06/ Employee Name Title Date of Hire Location Immediate Supervisor Topic / Task Description Reference Resource Completed (Employee Initial and Date) Welcome Aboard! Program Discussion Points - Meet and Greet - Office Tour (including fire exits) - Review local Emergency Preparedness Plan - Review Employee Expectations during emergency Videos: - kindred Healthcare - Our Organization - Rippled Lives kindred at Home Link: KAH Mission Goals and Values Office Manager Designee Housekeeping Program Discussion Points Parking Office Hours Take Picture for ID Badge Verify Computer Access Employee Orientation Profile Office Manager New Hire Welcome Virtual Course New hires are auto-enrolled in this virtual course, but MUST register for/attend a session to be marked as having attended.

2 kindred at Home Learning Review of Employee Handbook and Office Logistics Although these points were discussed during the interview process, review again: - Lunch and Breaks - Expectation of Hours of Availability - PTO Request Process - Holidays - Dress Code - On Call Process - Work Schedule Employee Handbook: Home Care and Hospice Employee Handbook See your Immediate Supervisor for the PTO form Hospice core Orientation Checklist Hospice core Orientation Checklist Page 2 of 10 REVISED: 9/6/2017 /HP_Orientation_CoreOrientationChecklist _2017-09-06/ Benefits Overview You will need your 8-digit personnel number referenced on the Employee Orientation Checklist and your birth date.

3 Must enroll in benefits within 31 days Program Discussion Points: - The Office Manager is expected to show the website and provide direction on how to navigate through the benefits - Employee can review on his/her own time and make decision kindred HUB (Help Understanding Benefits), Enrollment, Questions, etc.: Phone: Monday Friday 7 am 9 pm EST Office Manager Payroll Overview Discussion Points: Non-Visit Activity Non-exempt guidelines for working after hours Productivity requirements for PTO for per visit clinicians Employee Handbook: Home Care and Hospice Employee Handbook Paperless Pay Payroll Assistance: - Email: Payroll - Phone: HR Non-benefits Related Questions: - Email: HR Help - Phone: Legacy Gentiva Employees: - IS Help Desk: - Self-Service Portal: Employee Self-Service Legacy kindred at Home Employees: - IS Help Desk.

4 Office Manager Immediate Supervisor Review and Completion of HR Paperwork Program Discussion Points: - Complete any remaining HR paperwork including TB skin test results. - Your first check will be mailed to your home. You will need to complete the information on your Direct Deposit Form. Be sure to provide a voided check. If you do not have a checking account, visit your Link: Hope Fund Office Manager Immediate Supervisor Hospice core Orientation Checklist Hospice core Orientation Checklist Page 3 of 10 REVISED: 9/6/2017 /HP_Orientation_CoreOrientationChecklist _2017-09-06/ bank to obtain the routing information. - New hire paperwork should have been entered into SAP and will be kept at the Program in the employee chart.

5 - The Hope Fund assists employees affected by traumatic family events or natural events. - The Touchstone program awards Touchstone coins to the employee who displays superior work ethics, commitment, care and compassion. Sign Job Description Sign two copies of the job description: - One copy for employee to keep - One copy for employee s personnel file Job Descriptions are provided by the location Office Manager Employee Experience Initiative The goal of the Employee Experience Initiative is to focus on making our company better for you and your fellow employees, and ensuring you have plenty of reasons to be enthusiastic about coming to work each day. will be used to update you on the progress and share details about new processes or tools that are available to all employees.

6 You may also use the email address above to share your ideas or feedback with the Employee Experience Initiative team. Document: kindred at Home Learning > KAH Resources > Hospice Orientation > core Orientation Checklist > Employee Experience Initiative Email: Immediate Supervisor Review of Travel and Expense Reimbursement Policy Travel Policy/Concur Clinical staff - you will not be signed up for Concur until the first time you need to use it. This is employee mileage only; it does not include patient mileage. Legacy Gentiva: Gentivanet > Travel Legacy kindred at Home: Knect > Global >Travel Office Manager Program Overview / Scope of Services Program Discussion Points Program phone list Program Org Charts Regional Org Chart/Contact List Document: Meet the kindred at Home Hospice Team Members Office Manager Executive Director Manager of Clinical Practice Hospice core Orientation Checklist Hospice core Orientation Checklist Page 4 of 10 REVISED.

7 9/6/2017 /HP_Orientation_CoreOrientationChecklist _2017-09-06/ Scope of Services Specialty Programs Service Areas kindred Security Security is Our Shared Responsibility for Data Protection You are the first line of defense in the protection of critical and confidential kindred and patient data Document: Shaping the Future of Care for an Aging America: kindred Security Immediate Supervisor Communicating / Protecting Patient Information - Emails, Texts Email is a convenient way to communicate with colleagues and partners, both inside and outside kindred . You are responsible for protecting patient information and keeping it from being compromised.

8 Texting patient information is prohibited except through a company-approved texting application. Document: kindred at Home Learning > KAH Resources > Hospice Orientation > core Orientation Checklist > Emails, Texts, and Protecting Patient Information Immediate Supervisor Policies and Procedures Each company has different policies and procedures. kindred has two types of policies: - Division-level ( kindred at Home) - Enterprise-level ( kindred Health Care) Policy Management System PolicyManager: - PolicyManager ensures all company policies are stored in a supported, centralized, and easy to access location. - All newly created Enterprise policies are available in PolicyManager Legacy kindred : Knect > kindred at Home > Policies and Procedures Legacy Gentiva: Gentivanet > Departments > Policy Administration > Policies & Procedures PolicyManager Training Video: Knect > Global > Policy & Procedures > PolicyManager Link: Immediate Supervisor Customer Service Two presentations about Customer Service are available in kindred at Home Learning: - The kindred Contact Center: Shaping the Future of care for an Aging America: Describes the role kindred plays in the continuum of care for the aging American population.

9 - The Service Essential: This covers key kindred at Home Learning > Customer Service > The kindred Contact Center: Shaping the Future of Care for an Aging America kindred at Home Learning > Customer Service > The Service Essential Immediate Supervisor Hospice core Orientation Checklist Hospice core Orientation Checklist Page 5 of 10 REVISED: 9/6/2017 /HP_Orientation_CoreOrientationChecklist _2017-09-06/ components of customer service, which includes, but is not limited to, how to make a good first impression, proper communication, and how to wow any new referral. IT Policies and Other Assigned Equipment Sign the EMR Device Acknowledgment Form Two ways to leave a message for On Call: Non-Emergency voicemails will be returned the next business day.

10 Emergency voicemails will be returned within approximately 15 minutes by an On Call analyst. Kalliope: This self-service, knowledge-based system provides the employee the opportunity to research and resolve a number of IT-related issues without submitting a request or calling the Help Desk. Document: EMR Device Acknowledgment Form KAH IT Customer Support: Standard kindred at Home Support Hours: - Monday Friday - 8 am to 11:00 pm EST IT Phone Numbers - kindred : 1-800-836-0376 - Gentiva: 1-800-944-4357 Video Series: Meet Kalliope Meet Kalliope: Knowledge Base and Security Requests Meet Kalliope: Submitting a Request Meet Kalliope: Chat Office Manager KindredLink Each employee will complete training modules.