HOW TO ACCESS JACOBSCONNECT - Jacobs …

1 HOW TO ACCESS JACOBSCONNECTThis document is for Jacobs Employees who require ACCESS to JACOBSCONNECT and are having trouble receiving ACCESS . It outlines multiple reasons for lack of ACCESS to JACOBSCONNECT . Please review the scenarios below and follow the instructions that apply to have never successfully accessed JACOBSCONNECT :This is the most common issue for people who are on the Jacobs network but cannot ACCESS JACOBSCONNECT . If you are running into this issue you can have a ticket created by navigating to and selecting the Software > JACOBSCONNECT category.

2 You can also call your local IT support and have them assign a ticket to the JACOBSCONNECT support , this occurs when you have not been added to the Active Directory (AD) group because a hiring process had been missed. You can usually tell that you are not part of the AD group if you are getting a Single Sign On (SSO) error when you try to connect. Once you have been given ACCESS rights, it can take up to a day for you to gain ACCESS to JACOBSCONNECT . JACOBSCONNECT syncs with Active Directory once daily at 8 am Pacifi c Time. If you are added before the sync, you will have same day ACCESS .

3 If you are added after the sync, you won t gain ACCESS until the following will not load even though I have successfully logged in before:This can be due any number of reasons, but the primary ones are:1. You are using a browser other than Google Chrome. We recommend that you do not use Internet Explorer to load JACOBSCONNECT , as Google Chrome has proven to be far more reliable in every aspect. Internet Explorer could be slowing down or even keeping you from connecting to The internet could be down in your area. Make sure you have a stable connection before attempting to connect to JACOBSCONNECT could be undergoing maintenance which could be preventing you from connecting.

4 You will know for sure that this is happening if you go to the site and it loads the Site currently unavailable, JACOBSCONNECT is undergoing maintenance network fi rewall is blocking ACCESS :If you typically have ACCESS to JACOBSCONNECT and are having trouble accessing the site, this may be due to a fi rewall issue. To unblock JACOBSCONNECT , contact a local IT person and ask them to make exceptions for and You can fi nd detailed instructions regarding changing your security settings at the end of this can ACCESS JACOBSCONNECT at the Jacobs offi ce but not at a client s site:If you are off of the Jacobs network, Single Sign On (SSO) will not work.

5 When you go to JACOBSCONNECT when you re off the network, a pop-up will appear asking you to sign in. You will need to input your network username and password. If you are on a Virtual Private Network (VPN), SSO will work for JACOBSCONNECT and you will not be asked to sign the site is blocked, follow the instructions regarding the Network Firewall blocking ACCESS as discussed above above or the more detailed instructions outlined at the end of this common issue is occasionally a user will have a client account username and password.

6 This will not give you ACCESS to TO ACCESS JACOBSCONNECTD etailed Security Exception InstructionsYour offi ce s IT can make changes to your security settings by navigating to the antivirus software s menu. Most antivirus software should have a policy page or tab you can go to. Once in this section, there should be a web fi ltering section. Go to the exceptions or rules tab. In this menu, the IT employee will see a list of websites and they will be given the option to create a new rule or exception. Once they click add rule or exception they will see an option to block or allow and a text fi eld where they can input and.

7 You can view more detailed instructions below that cover adding exceptions/rules for both McAfee and : 1. On the Policies page, click Add Policy (or click Edit to modify an existing policy). 2. Select Web Control & Web Filtering, and then click the Exceptions tab. 3. Click Add to Exceptions List. 4. Type a URL or site pattern into the text box ( JACOBSCONNECT ), and then click an action to associate with the site Authorize Add the site to the Exceptions list as an authorized site, which users are always allowed to ACCESS . Prohibit Add the site to the Exceptions list as a prohibited site, which users are not allowed to ACCESS .

8 Cancel Close the text box without adding the site to the list. 5. Repeat step 4 for each site you want to add to the list. 6. Click Save. (For a new policy, click next, select additional options for the policy, then click Save.) Symantec: Open the Symantec Endpoint Protection Manager (SEPM) console 1. Click on Policies button 2. Under view Policies > Select Firewall 3. Edit the existing Firewall Policy 4. Click Rules 5. Right Click Rule Number 2 and Select Add a Blank Rule 6. Right Click Under the Action and Set it to Block 7.

9 Right Click on the Host Select Edit 8. Under Specify host names or addresses of computers that trigger the rule Select: Local /Remote 9. Under Remote Click Add under Type Select DNS domain 10. Under DNS Domain type the name of the Website : *. 11. Click OK and close the Host List Window 12. Click OK and close the Firewall Policy Window 13. Assign the policy to the desired groupIf a different fi rewall is in place, the steps for Symantec and McAfee should still be applicable. Usually the settings section where you will make the change is located under a Policies button in the Antivirus console or menu.