HOW TO BOOK THE SINGAPORE STOPOVER HOLIDAY

1 Version 1 Condensed Booking Procedures updated 7 Feb14 SINGAPORE Airlines Page 1 of 4 HOW TO book THE SINGAPORE STOPOVER HOLIDAY STEP 1 Select one of the hotels from the lists provided (Annex A) and take note of the following three items: The Category of the Hotel CAT B The Hotel Booking Code XS1320 The Name of the Hotel Peninsula Excelsior Important: Please use Hotel Booking Codes, XS1320. Bookings will be rejected if hotel names are used. STEP 2 View the availability at the requested hotel at the following agent website. URL: STEP 3 book the selected hotel into your passenger s PNR using the entries applicable to your GDS system. GDS System Booking Entries 0 HTL SQ NN1 SIN IN ddmmm-OUT ddmmm/Tourcode-RoomType-HotelCode/opt Free format Abacus Infini Example: 0 HTL SQ NN1 SIN IN 12 AUG-OUT 14 AUG/SSH-SGLB-XS1302 / prepaid late checkout Sabre 0 HTL SQ NN1 SIN ddmmm-OUT ddmmm/Tourcode-RoomType-HotelCode/opt Free format Example: 0 HTL SQ NN1 SIN 12 AUG-OUT 14 AUG/SSH-SGLB-XS1302 / prepaid late checkout 0 TUR SQ NN1 SIN ddmmm-OUT ddmmm/Tourcode-RoomType-HotelCode/opt Free format W orldspan Galileo Apollo Example: 0 TUR SQ NN1 SIN 12 AUG-OUT 14 AUG/SSH-SGLB-XS1302 / prepaid late checkout SSTUR SQ NN1 SIN ddmmm-ddmmm/Tourcode-RoomType-HotelCode/ opt Free format Amadeus Example.

2 SSTUR SQ NN1 SIN 12 AUG-14 AUG/ SSH-SGLB-XS1302 / prepaid late checkout Explanation of Abbreviations within Booking Entries ddmmm - Denotes the date format, 12 AUG NN - Denotes the number of rooms required. Enter number required after NN , NN1 refers to 1 room Tourcode - Denotes applicable programme tour code (refer to Tour Code Table below) RoomType - Denotes the room type required. Applicable room types are: SGLB - single room TW NB - twin room TRPB - triple room ** For double bed requests, please insert DBLB request in the free format field. Please note DBLB request is strictly on request subject to availability upon check-in Hotel Booking Code - Denotes the applicable hotel booking code (refer to the Annex A: Hotel Booking Codes provided) Opt Free format - Denotes optional free form at remarks for prepaid items or special requests.

3 1) Private transfer 2) Prepaid late checkout till 6pm 3) Breakfast supplement 4) REQ smoking room 5) 9-hour transit block Version 1 Condensed Booking Procedures updated 7 Feb14 SINGAPORE Airlines Page 2 of 4 PROGRAM EUROPE/UK Australia New Zealand Other Countries REMARKS SIN STOPOVER Holidays SCAG SSW P SSW P SSH Basic STOPOVER Holidays BCAG BCAG BCAG BSSH Transit Lounge TRAN TRAN TRAN TRAN Transit Hotel ( T1/T2/T3 Hotels) HCAG HCAG TRAN TRHT for pax WITHOUT existing subsidised STOPOVER booking eg SCAG / SSWP / BCAG / SSH / BSSH / HCAG / TRHT Transit Hotel ( T1/T2/T3 Hotels) TRAN TRAN TRAN TRAN for pax WITH existing subsidised STOPOVER booking eg SCAG / SSWP / BCAG / SSH / BSSH / HCAG / TRHT Transit Day-Use Package (9am-9pm) TRAN TRAN TRAN TRAN Free SINGAPORE Tour FST FST Note: 1) If your hotel comes back UC, please look for rejection message in the PNR and rebook accordingly.

4 2) Please cancel the original Hotel segment in the PNR before creating another request for alternative Hotel. 3) Passengers with existing subsidised STOPOVER booking ( HCAG, TRHT, SCAG, SSWP, BCAG, SSH, BSSH) do not qualify for a subsidized transit hotel stay. Correct tour code to use is TRAN. 4) For Transit Hotels and Dayuse package TRAN/TRHT/HCAG , the out date must be +1 day for eg IN 12 JUN-OUT13 JUN STEP 4 Once your hotel is HK in the PNR, toggle to the agent website to double-check the confirmation status and obtain the SSH confirmation number. To retrieve the SSH booking, please insert PNR and family name. STEP 5 Calculate the total price and have the vMPD/EMD issued, via your ticket centre. Please indicate bookings details, hotel, in/out date, SSH confirmation number and prepaid items / special requests (if any) on the vMPD/EMD STEP 6 You MUST enter the voucher number in the OSI fact field of PNR using the following entry.

5 For example: GDS System Command Galileo *MPD 618-2222333444 USD550 , Grand Pacific Hotel 10-12 Sep13 Amadeus OS SQ MPD 618-2222333444 USD550 , Grand Pacific Hotel 10-12 Sep13 All other GDS systems OSI SQ MPD 61807920972 44 USD550, Grand Pacific Hotel 10-12 Sep13 Note: 1) Acceptable keywords for payment are MPD, EMD, VCHR and MCO. For agents who have implemented EMD, please approach your helpdesk to check on the applicable entries for EMD issuance . 2) Do not enter $ sign for amount 3) The SSH booking will be cancelled in the absence of voucher number in PNR prior to arrival 4) Tradewinds will try to reinstate the SSH booking if passenger turns up with the physical voucher, subject to availability A service fee of per room booking shall be charged to the Travel Agent through the respective SQ station. 5) The passenger or agent may be required to pay a surcharge if the room is not available at the SSH contracted rate STEP 7 Your clients MUST carry the passenger copy of the vMPD/EMD and present them at the SINGAPORE STOPOVER Counter at SINGAPORE Changi Airport Terminal 2 or 3.

6 Version 1 Condensed Booking Procedures updated 7 Feb14 SINGAPORE Airlines Page 3 of 4 OTHER BOOKING NOTES The maximum number of characters in a SSH hotel segment should not exceed 32 characters. Due to limited character spaces available, we encourage agents to use short terms for prepaid items and special requests. Suggested short terms for prepaid/request items are as follows: Prepaid Items Private vehicle transfer PTE TRF Wheelchair transfer for wheel-chair bound passengers W CHR TRF Late check-out till 6pm LATE C/O TILL 6PM Late checkout till departure LATE C/O TILL DEP Breakfast supplement BFAST SUPP Request Items Smoking room SMKG RM Non smoking room NON SMKG RM High floor HIGH FLR Lower floor LOW ER FLR Adjoining room ADJ RM HOW TO AMEND To amend a confirmed SSH booking, you will need to cancel and rebook. GDS System Cancel Command Amadeus XEn ( n refers to segment number, XE2) All other GDS systems Xn ( n refers to segment number, X2) CANCELLATIONS & NO-SHOWS Cancellations made within 48 hours prior to arrival and no-shows are subject to a penalty fee equivalent to the first night s stay.

7 This cancellation charge will be recharged to the MCO or EMD number indicated in the APAX field of PNR. REFUNDS Refunds are not permitted for any unused items in the SSH package unless the cause of the non-utilisation was due to a SIA or SilkAir flight delay or disruption. All applications for refunds must be made within 3 months of the date of cancellation. No refund will be entertained if submitted after 3 months from the SSH accommodation dates. Before processing any refund, you must check with Tradewinds if any cancellation or no-show fee is imposed. In the event that a refund is given to passengers without withholding the cancellation/no-show fees, Tradewinds reserves the right to charge the cancellation/no-show fees to the agent. TRADEWINDS BOOKING/SERVICE FEE A service fee of $30 per room booking is chargeable for reinstatement of SSH booking which is cancelled due to missing SSH payment.

8 A booking fee of $30 per booking is chargeable except for exceptional booking scenarios like TCP / Group bookings and late bookings/amendments within 48hours prior to Hotel check-in. Fees will be charged to the Travel Agent through the respective SQ station. For the exceptional handling scenarios (TCP/Group bookings/late bookings/amendments), Tradewinds can be reached at : Reservation Hotline : (65) 65067733 Version 1 Condensed Booking Procedures updated 7 Feb14 SINGAPORE Airlines Page 4 of 4 Emergency Helpline : (65) 98292557 (after operating hours) Fax: : (65) 64900533 Email : Operating Hours : 0830 - 1930 Monday Friday 0830 - 1730 Saturday & Public Holidays Note : Please enter agent email address in the PNR phone field for ease of communication and servicing