How to support people with learning disabilities

1 How to support people with learning disabilitieseasyreadA guide for GP surgery staffPatient Online and CHANGER eading this bookletThis booklet was made by CHANGE, a charity led by people with learning booklet uses easy words and pictures to help you understand more about access needs for people with learning might want to read throughit with someone else to helpyou to understand it to support people with learning disabilitiesThrough GP Online Services, patients can access their GP surgery person you care for may wish to give you access to their GP information so that you can:Book and cancel appointments with their doctorOrder and repeat their prescriptionIn England there are more than one million people with a learning longer to learn new things3A person with a learning disability may:Need support to learn new skillsNeed help to understand difficult informationHow to support people with learning disabilitiesThrough GP Online Services, patients can access their GP surgery person with a learning disability will need a different kind of help.

2 Some people have a learning disability and a physical disability, some may have a visual or hearing it difficult to communicate with other peopleFind everyday activities difficultHow to support people with learning disabilities5 Most people with a learning disability can use these things in the same way as everyone else. Help with using computers, tablets and mobile phonesPeople with a learning disability and hearing or sight problems can use special computer apps to help them understand are special computers, tablets and mobile phones that are easier for people with a disability to websites are made so that people with a learning disability can also use them.

3 The best websites are used by to support people with learning disabilitiesThrough GP Online Services, patients can access their GP surgery can book appointments from abroad6 How GP surgeries can make information more accessible for people with learning disabilitiesGP surgeries should make information accessible for everyone. This will help people remember the information, and help make their experience to keep in mind to make websites more accessible: Large textSigns to help people move around the websiteHow to support people with learning disabilities7 Clear buttonsUse of pictures to describe what is writtenClear layoutSimple languageHow to support people with learning disabilitiesText size and colour8 Background colourSpeed of voice for audio or video informationVolume and toneMake it possible for people to change:How to support people with learning disabilities9 support for practice staff:It is now the law to use the Accessible Information Standard.

4 This shows how you can make information for people with learning disabilities more five actions of the Accessible Information Standard are:ASK Find out if a person has any communication or information needs because of a disability or sensory loss and if so what they more help, see this document:CHANGE How to Make Information AccessibleYou can read this here: to support people with learning disabilities10 RECORD Record those needs in a clear way that everyone agrees with . Make sure that a person s needs stand out on their record. information about a person s needs as part of data sharing and make sure it is in line with other information you sure that people getinformation which they can acccessand understand, and also helpwith communication if they need to support people with learning disabilities11GP surgeries need to make sure that information about GP online services is accessible to everyone.

5 Information about how people with learning disabilities can access online services is available in Easy Read to support people with learning disabilitiesAll illustrations CHANGE