Human Resource Management: The Key Concepts

1 Human Resource management This book is a great starting place to develop an understanding of the important issues and challenges in the field of HRM. It is a must for business students and the busy professional manager alike. John Benson, University of South Australia This collection covers all of the main functions associated with people management . Each essay provides a valuable shorthand to understand ing the content of the function covered and the contested debates around it. Paul Sparrow, Lancaster University, UK Human Resource management : The Key Concepts is a concise, current and jargon free guide that covers the main practices and theories that con stitute Human Resource management (HRM). The entries, defined and discussed by an international range of expert contributors, are drawn from the following areas: employee resourcing employee rewards employee development employee cross referenced and with suggestions for further reading, this book is a valuable reference for students and professionals seeking to understand more about the what, why and how of HRM across a range of national, industrial and organisational Rowley is the inaugural professor of HRM and founding director of the Centre for Research in Asian management at Cass Busi ness School, City University London, UK.

2 His books for Routledge include The Changing Face of management in China with Fang Lee Cooke (2010).Keith Jackson is a tutor and researcher at the School of Oriental and African Studies, University of London, UK. He also works as a con sultant in international HRM. His books for Routledge include The Changing Face of Japanese management with Miyuki Tomioka (2003) and Innovation in Japan: Emerging Patterns, Enduring Myths (2009) with Philippe Debroux. ALSO AVAILABLE FROM ROUTLEDGEL eadership: The Key ConceptsEdited by Antonio Marturano and Jonathan Gosling978 0 415 38364 6 Business: The Key ConceptsMark Vernon978 0 415 25324 6 Economics: The Key ConceptsDonald Rutherford978 0 415 40057 2 Fifty Key Figures in ManagementMorgen Witzel978 0 415 36978 7 Fifty Major Economists (Second Edition)Steven Pressman978 0 415 36649 6 management : The BasicsMorgen Witzel978 0 415 32018 4 Finance: The Basics (Second Edition)Erik Banks978 0 415 57336 8 Economics: The BasicsTony Cleaver978 0 415 31412 1 Marketing.

3 The Basics (Second Edition)Karl Moore and Niketh Pareek978 0 415 77900 5 Human Resource MANAGEMENTThe Key ConceptsEdited by Chris Rowley and Keith Jackson First published 2011by Routledge2 Park Square, Milton Park, Abingdon, Oxon, OX14 4 RNSimultaneously published in the USA and Canadaby Routledge270 Madison Avenue, New York, NY 10016 Routledge is an imprint of the Taylor & Francis Group 2011 Chris Rowley and Keith Jackson, selection and editorial matter; individual contributors, their contributionsThe right of Chris Rowley and Keith Jackson to be identified as authors of this work has been asserted by them in accordance with sections 77 and 78 of the Copyright, Designs and Patents Act rights reserved. No part of this book may be reprinted or reproduced or utilised in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from the Library Cataloguing in Publication DataA catalogue record for this book is available from the British LibraryLibrary of Congress Cataloging in Publication DataA catalog record for this book has been requestedISBN 13: 978 0 415 44042 4 (hbk)ISBN 13: 978 0 415 44043 1 (pbk)ISBN 13.

4 978 0 203 84181 5 (ebk)This edition published in the Taylor & Francis e-Library, purchase your own copy of this or any of Taylor & Francis or Routledge scollection of thousands of eBooks please go to 0-203-84181-6 Master e-book ISBN To Clive and Jean Rowley, the most wonderful and caring parents Keith Jackson thanks the students, apprentices and trainees he s worked with over the years and hopes this book will feed their curiosity CONTENTSList of key Concepts ixList of contributors xiList of abbreviations xvIntroduction: Human Resource management in context xixHow to use this book xxixKEY Concepts 1 Bibliography 237 Resources 272 Index 277 KEY Concepts assessmentbest practicecareer developmentcollective bargainingcompensation strategiesconflict managementcontracts of employmentcross cultural trainingcultural and emotional intelligencedevelopmentdiscriminationdis pute settlementdiversity managementemployee involvement and participationemployment relationsexecutive rewardsexpatriate payframes of referencegrievance and disciplinary procedureshealth and safetyhuman Resource planningix KEY Concepts xinductioninformation systemsinternational HRMjob planningknowledge managementlabour marketsleadership developmentlegal aspectsmanagement stylesmodels of HRMmotivation and rewardsnon monetary rewardsorganisational exitorganisational

5 Learningoutsourcingpensions and other benefitsperformance and rewardsperformance managementpsychological contractrecruitmentresourcingretentionse lectionstrategic HRMtalent managementteamstrade unionstraining and developmentvaluing work CONTRIBUTORSWe are grateful to all those who advised on the selection of Concepts , and particularly those who wrote the concept essays. The initials of the author(s) appear after the title of each concept entry. In alphabeti cal order, the contributors to this book are as Ackers (PA) is Professor of Industrial Relations and Labour History at Loughborough University Business School, UK. He is co editor of Understanding Work and Employment: Industrial Re-lations in Transition (Oxford University Press, 2003). His main current research interests are worker participation and post war industrial relations history.

6 He is currently completing a biography of Hugh Clegg and the Oxford School of Industrial Allan (CA) is an OHS policy officer for Workplace Health and Safety, Queensland. Prior to working in government, he was a senior lecturer in the Department of Employment Relations at the Griffith Business School, Griffith University, Australia. His re search interests include non standard employment, working time, high performance work systems, occupational health and safety, young people at work, management strategy and employment re lations in the service Conchie (SC) is a lecturer in Psychology at the University of Liverpool, UK. She has published and presented extensively on the role of trust and supervisor subordinate relations in work place safety. She is co author of a special issue of the specialist journal Risk Analysis focused on trust in high risk settings (2006).

7 Ian Donald (ID) is a Professor of Organizational Psychology and Head of the School of Psychology at the University of Liverpool, UK, currently specialising in risk culture in financial sectors and xi CONTRIBUTORS xiidisease spread in the farming industry. He has held visiting scholar positions at universities in Hong Kong, Brazil and Spain. He is on the editorial board of the Journal of Environmental Psychology and is a member of the Scientific Committee of the International Facet Theory Association. He has given invited talks Dundon (TD) is Senior Lecturer at the J. E. Cairnes School of Business and Economics at the National University of Ireland, Galway, Ireland. He has published on systems of employment re lations in small firms and non union employee voice. He is co author of Employment Relations in Non- union Firms (Routledge, 2004) and Understanding Employment Relations (McGraw Hill, 2007).

8 He is currently editor of the Human Resource management H. Fay (CF) is Professor of Human Resource management at Rutgers University, USA. He is co author or editor of several books, including Compensation Theory and Practice, The Compen-sation Sourcebook, The Performance Imperative, Rewarding Govern-ment Employees and Executive Handbook on Compensation. He was a presidential appointee to the Federal Salary Commission and is a certified compensation professional. He served as Chair of the Research Committee of the ACA. He is associate editor of Human Resource Harry (WH) is a highly experienced international HRM pro fessional who has held top management positions in two airlines, two Arab banks and has been Adviser to a Gulf State oil company and Asian Sovereign Wealth Funds. He has published on a wide variety of HRM, cross cultural and other management topics.

9 He holds a PhD in international HRM from Strathclyde Gradu ate School of Business, and he is an Honorary Visiting Research Fellow at Cass Business School, City University London, and an adjunct staff member at the School of management , University of Bradford, Jackson (KJ) is a consultant and researcher in international HRM, focusing on professional development, talent man agement, and the design and delivery of executive MBA pro grammes. He is senior partner of the Institute for Applied Trust Research ( ) and holds visiting positions at universi ties in China, Germany, Switzerland, Turkey and the UK. He is an Honorary Visiting Research Fellow at Cass Business School, City University London, reviews editor of the Asia Pacific Business CONTRIBUTORS xiiiReview, and a co editor and author for the Routledge Working in Asia series.(Irene) Hon- fun Poon (IP), CCP, CIPD, MBA, PhD is based in Hong Kong and has been a management consultant and HR prac titioner for many years in various countries.

10 Her research interests include cross cultural management and Asia Pacific management and business. Her recent publications are in the Asia Pacific Business Review, 21st Century management , Handbook of Technology Manage-ment and management through Rowley (CR), BA, MA, DPhil, GradCIPD is the inaugural Professor of HRM and founding Director of the Centre for Re search in Asian management at Cass Business School, City Uni versity London, UK and research and publication advisor to the HEAD Foundation, Singapore. He is the editor of Asia Pacific Business Review and series editor for Asian Studies and Work ing in Asia . He is on the editorial boards of leading international journals and a visiting professor at several Asian universities. He has written over 350 articles, books, chapters and entries in the area.(Jean) Qi Wei (QW), CIPD, MBA, PhD.