IATA Training Grading Policy

1 Version document : iata Training Grading Policy 1 Contents 1. Purpose .. 1 2. Graded elements .. 2 3. Grading scales .. 2 4. Attendance .. 3 Overview .. 3 Tardiness and early departures .. 4 Non-compliance .. 4 5. Participation Grading scale .. 5 6. Grading criteria for student assignments .. 7 7. Challenging a decision .. 8 8. Revision history .. 9 _____ 1. Purpose This Policy describes iata Training s Grading system and provides guidance to instructors on Grading student performance. Version document : iata Training Grading Policy 2 2. Graded elements The following student assessment methods can be part of a course s overall assessment strategy and contribute to a student s final grade1: Formal outputs which students are required to submit including tests and quizzes, written assignments and essays, projects, portfolios, presentations, etc.

2 Participation: for instructor-led courses, the total grade allotted to participation may contribute up to 20% of the final grade. Weighing for participation is stated in the course syllabus. 3. Grading scales The minimum passing grade for non-regulatory courses is either 60% or 70% depending on the course. For regulatory courses, the minimum passing grade is 80%. Grades of 90% and higher are awarded a Distinction mark. Unless stated otherwise in the course description, the following scales apply to the cumulative grade of students registered in non-regulatory course vs. regulatory courses. Non-regulatory courses Distance learning Percentage Range Mark 90-100 Pass with distinction 60-89 Pass 0-59 Fail 1 For workshops, there is no formal assessment.

3 A certificate of attendance is granted to participants who satisfy the attendance requirements. Version document : iata Training Grading Policy 3 Non-regulatory courses - Instructor-led Percentage Range Mark 90-100 Pass with distinction 70-89 Pass 0-69 Fail Other designations Withdrawal Student withdrew; cancelled booking No-Show Student was registered but did not show up 4. Attendance Overview Attendance to a course is an integral component of iata s Grading system and records of attendance are kept. Classroom Training days are divided in morning and afternoon periods. Participants shall register their presence by signing the attendance sheet daily, once in the morning and again at day s end.

4 Because iata courses are designed to be delivered over a short number of days, and to ensure participants effectively reach the learning outcomes, 100% attendance is expected. However, due to a valid reason, such as illness, operational duty, force majeure, etc., the following provisions can be Regulatory courses Percentage Range Mark 90-100 Pass with distinction 80-89 Pass 0-79 Fail Version document : iata Training Grading Policy 4 made to accommodate participants. Note that excused absences will count as absences in the calculation of attendance rates and will not increase the maximum number of allowable absences. Course duration Acceptable maximum absence 1 to 2 days None 3 days day 4 to 5 days 1 day 6 to 10 days day Tardiness and early departures Late arrivals or early departures causing the participant to miss a period will be recorded by the instructor as an absence for that period.

5 Instructors must provide a verbal warning to any participant at risk of exceeding the maximum allowed absence, and remind them of the consequences of non-compliance. Non-compliance When unable to meet the attendance requirements, participants must retake the Training . In case of an illness or operational duty, participants must provide their Training Coordinator a medical certificate or a statement from their employer. Absence due to other reasons (family emergencies, force majeure, transportation issues, etc.) needs to be proven to the extent possible. Pending approval from the Product Manager, the participant will be provided with a possibility to attend the same course on different dates at no additional cost.

6 Failure for a participant to meet the minimal attendance requirements without valid justification, will lead to inability for iata Training to grant them a document of completion, including a letter of attendance, in which case they will need to retake the full course at the usual cost. Version document : iata Training Grading Policy 5 5. Participation Grading scale2 The following scale is designed to grade student participation in instructor-led courses. Participation points Criteria 0-24 Present, not disruptive Demonstrates very infrequent involvement in discussion. Tries to respond when called on but does not offer much. 25-49 Demonstrates adequate preparation: knows basic case or reading facts, but does not show evidence of trying to interpret or analyze them.

7 Offers straightforward information ( , straight from the case or reading), without elaboration or very infrequently (perhaps once a class). Does not offer to contribute to discussion, but contributes to a moderate degree when called on. Demonstrates sporadic involvement. 50-74 Demonstrates good preparation: knows case or reading facts well, has thought through implications of them. Offers interpretations and analysis of case material (more than just facts) to class. Contributes well to discussion in an ongoing way: responds to other students points, thinks through own points, questions others in a constructive way, offers and supports suggestions that may be counter to the majority opinion.

8 Demonstrates consistent ongoing involvement. Participation points Criteria 2 Adapted from Grading Class Participation , by MAZNEVSKI, M. L. (1996), Teaching Concerns, Spring, Version document : iata Training Grading Policy 6 75-100 Demonstrates excellent preparation: has analyzed case exceptionally well, relating it to readings and other material ( , readings, course material, discussions, experiences, etc.). Offers analysis, synthesis, and evaluation of case material, , puts together pieces of the discussion to develop new approaches that take the class further. Contributes in a very significant way to ongoing discussion: keeps analysis focused, responds very thoughtfully to other students comments, contributes to the cooperative argument-building, suggests alternative ways of approaching material and helps class analyze which approaches are appropriate, etc.

9 Demonstrates ongoing very active involvement. Calculation of final participation grade Student participation is assessed per session. The instructor calculates the final participation grade for each student as per weighing stated in the course syllabus. Sample calculation of final participation grade for Student A Participation weighing as per course s assessment strategy: 15% At the end of the 5-day session, Student A is awarded 80 points for participation Final participation grade for Student A = 12% (= 80 X 15%) Version document : iata Training Grading Policy 7 6. Grading criteria for student assignments Some instructor-led courses require students to submit written assignments, essays, projects, portfolios, presentations, etc.

10 , that contribute to their final grade. The following table provides the qualitative criteria instructors use to grade these types of assessments. Percentage Range Criteria 90-100 An excellent, clearly outstanding performance. The candidate demonstrates excellent judgement and a high degree of independent thinking. The candidate consistently exceeds expectations and demonstrates an excellent mastery of the course content. When discussing subject-related issues, the candidate applies concepts, theories and empirical knowledge with a very high degree of proficiency and in a manner that shows independent thinking and reflection. 85-89 A very good performance.