IFS Online Documentation

1 1 IFS Online Documentation & Distributed Development FTI Autumn MeetingLink ping, October 2009 PresentersUlrika Bergman Isabella PertmannDocumentation Manager Product Documentation Manager34 IFS at a glance Industrial and Financial SystemszOne of the world s leading providers of component-based business softwarezFounded in 1983 zHeadquarters in Link ping, Sweden zListed on the Stockholm Stock ExchangezNumber of customers: > 2 000 zNumber of IFS Applications users: > 600 000 zRepresented in more than 50 countries on all continents, through59 subsidiaries and more than 70 offices, as well as distributors zNumber of employees: 2 812 (August 31st2009) 5 Our philosophy Vision zTo have the most satisfied customers in the industry and be known for making advanced technology easy.

2 Mission zIFS and partners develop and implement component-based business solutions, IFS Applications, which enable large and mid-size organizations worldwide to obtain greater returns. Values zSimplicity zProfessionalism zCommitment 6 Product Development & SupportSweden Sri lanka Norway Poland > 700 employees7zCommenced operations in 1997 Started with 26 employeesz600 employees as of today One of the largest software development companies in Sri lanka One of the biggest employers of IT graduates in the countryzAreas of Work Product Development & Support Worldwide offshore consulting services Sales & ConsultingzFlat & informal organizational cultureIFS in Sri LankaIFS Online Documentation89 IFS ApplicationsDocumentationWhat s This?

3 Sample ModelsProcess Models!Activity DiagramsSetup GuidesDocumentationWindow DescriptionsDocumentationActivity DescriptionsDocumentationTopic DescriptionsDocumentationProcess DescriptionsTraining MaterialCourse NavigatorTraining MaterialProducts NavigatorIFS Online Documentation Context & Integration10 Facts & Figures IFS Online DocumentationIFS ApplicationsWhat s ThisSample ModelsProcess Models!Activity DiagramsActivity 9315 57647338 80016 722 text documents23 079 terms1 652 Translatedinto 10 languages11 Facts & Figures Training MaterialBasic Lessons235 Intro. Lessons157 Key Lessons759 Extended Lesson272 Course & Tricks92 Initial Exercises112 Training MaterialCourse NavigatorTraining MaterialProducts NavigatorTrainingData1 423 training presentationsThis is IFS Online Documentation12zOnline Documentation (F1)zProcess modelszTraining MaterialzWhat s This?

4 (Shift + F1)zDocumentation FrameworkThis is IFS Online Documentation13 This is IFS Technical Online Documentation148 000 documentsIFS Training Material15 IFS Training Material16 IFS Training Material17 Distributed Development18 Distributed DevelopmentzDevelopment across worksites or collaboratively using e-mail, Net Meeting, Web conference system, MSN and telephone. 1919 Sweden Sri lanka Norway Poland > 700 employeesHow is the work being performed?zAgile methodology Small project teams Short iterationszOnline Doc&TM integrated in the projectszLine support to the project teams20 AnalyzeDesignImplementTestAnalyzeDesignI mplementTestWish Could Should Must21 Time Zone Challenge Shared Working Time SE/SL (green area)8 9 10 11 12 13 14 15 16 SwedenSri Lanka8 9 10 11 12 13 14 15 16 Key customers in Sweden, US, UK, GermanyLunchLunchShared Time.

5 9 3,5 1 1 = 3,5 hoursDocumentation OrganizationRoles and functionsz1 Documentation Manager z4 Product Documentation Managersz17 Technical Writersz2 Linguistic Reviewersz8 Term Ownersz+ Functional Designers, Business System Analysts, Software etc 22 SwedenSri LankaDocumentation OrganizationDocumentation ManagerzWhat type of Documentation should we produce?zHow are we going to produce it? Guidelines, rules, directives, R&D Development projects and Support with directives and knowledgeProduct Documentation ManagerzOne PDM per product area (4)zResponsible for that guidelines etc is followedzSupport to TW in their daily workzResponsible for content and quality23 Product Documentation Manager ForumThe Documentation Manager is the chairman of the Documentation ForumzImprove processes, cross-product decisions and directiveszLeads the cross-product work for Product Documentation ManagersPurposezTo conciliate the Documentation in the product groupszStrategic outlook business cases regarding documentationzDevelop and maintain united guidelines24 Knowledge sharingExchange program in Sri lanka to visit Link pingzOne month at a timez2 apartments z8 people at a timezActing hosts 25 Visiting Sri LankazOffices in Colombo (main office)

6 And Kandyz> 600 employeeszRegular trips26 IFS Office in Colombo27 New office in KandyzStarted in November 2008zSolve the space issue in ColombozAttract more students from the university in Kandy28 Visiting the IFS office in ColomboIFS Guest HousezBreakfastzLiving roomzCable TV/VideozDaily paperszLaundry services29 Lunch at the IFS office in Colombo30 Car park at IFS office in Colombo3132 Lessons Learned Teams Communication & Collaboration on different siteszAs a team member, invest in personal relations!zDon t cut the traveling phone lines are CRITICALzFlexible lunch times can make a differencezTeam EmpowermentSuccess factorszBuilt from startzCommitted peoplezExchange programzOpen dialog3334 IFS Solutions for the agile enterpris