Important: Aviva Platform end of tax year business dates

1 Important: Aviva Platform end of tax year business dates THE KEY dates TO REMEMBER: BACS and CHAPS payments these must be received in our bank account by 4pm on Tuesday 5 April 2022. Cheques these must be received in our Tuesday 5 April 2022 mail delivery at the latest. Any monies received after these dates will be applied to the new (2022/23) tax year. There will be no exceptions to this, so it's important to act in good time. How to make payments For direct payments into our bank account Your clients can reduce the risk of missing the tax year end deadline by making contributions to our bank account through direct credit or CHAPS. Please check the bank's processing times to check they'll meet our 4pm deadline. If money is being transferred by BACS or CHAPS, please use the header and sub account numbers, together with the client name in the payment narrative reference so we can identify who the payment relates to.

2 ISA/Investment Portfolio: Pension Portfolio: Aviva Wrap UK Limited Client Money Collection Aviva Pension Trustees UK Limited Client Money Collection Sort code: 40-02-50 Sort code: 40-02-50. Account number: 21357735 Account number: 01357689. For cheques Please make sure cheques are made payable to: ISA/Investment Portfolio Pension Portfolio Aviva Wrap UK Ltd Aviva Pension Trustees UK Ltd Send cheques (along with our remittance advice slip) to: Aviva Client Services PO Box 26957. Glasgow G2 9DS. Aviva : Internal business processes Task Process Brand New ISA/Pension Online application, use our signature-lite process to scan and upload the full Declaration. Deadline for receiving money 4pm 5 April 2022 for BACS and CHAPS payments, mail delivery 5 April 2022 for cheques. Top Up Existing ISA/Pension Online paperless process. Deadline for receiving money 4pm 5 April 2022 for Portfolio BACS and CHAPS payments, mail delivery 5 April 2022 for cheques.

3 Bed & ISA Online paperless process. Please see page 3 for details. Remember, if your client only has an Investment Portfolio (and not an ISA Portfolio), you'll need to apply for a new ISA Portfolio (online paperless process please see notes on process below). Please ensure you complete all processes by 22 March 2022 at the latest. Joint Investment Portfolio Please contact Aviva Operations on 0800 056 2026 See notes below. Account Bed & ISA. One-off withdrawal (where Online paperless process apply by cob 21 March 2022 at the latest. It's worth disinvestment is needed from checking you can see the pending transaction on the Platform Product model/funds) summary' page under the Pending transactions' tab. The payment will appear 5. working days after the transaction date on which it was keyed (T+5). One-off withdrawal where Online paperless process apply by cob 28 March 2022 at the latest for invested in cash pensions.

4 For ISA and Investment Portfolios apply by cob 4 April 2022 where invested in cash (cob 28 March 2022 for disinvestments). Important points to remember Please ensure any cheques are submitted with our remittance advice slip. In the current situation, please factor in potential postal delays. If money is being transferred by BACS or CHAPS, please use the header and sub account numbers, together with the client name in the payment narrative reference so we can identify who the payment relates to. Please check the bank can meet our 4pm 5 April 2022 deadline. For new ISA Portfolios please scan and upload the full declaration form. Please bear in mind certain bank accounts won't allow transfers of more than 10,000 at one time. If your client can't transfer all the contributions in one transaction, please process separate top ups as appropriate.

5 If it is a brand-new client, please apply for the ISA for the first amount then apply a top up for the other(s). For example;. Your client is making a 20,000 contribution to an ISA however their bank won't allow transfers of more than 10,000 at one time. If it is a brand-new client, please apply for the ISA product in the usual manner for the first 10,000 then apply a top up for the second 10,000. For an existing ISA client please process two separate top ups for 10,000 each. Aviva : Internal Please make sure that any application matches each separate transaction we will receive. If we are unable to match them, they may miss the tax year end deadline. Please factor in any other activity on the account such as model portfolio rebalances or pending fees when carrying out time-critical processes. Remember that the deadline for receipt of BACS and CHAPS payments is 4pm Tuesday 5.

6 April 2022 in order to process them in time for the end of the tax year. For cheques the deadline is the Tuesday 5 April 2022 mail delivery. Bed and ISA. This is a paperless process. It will allow you to pro rata the sell down, so you don't have to do this manually. To ensure the smoothest bed and ISA submissions, we recommend you complete this as a two-stage process, as follows: sell down to cash first (please check there is sufficient available cash to cover any imminent fees, charges, withdrawals or potential market movements if not, please also sell down enough to cover these). allow cash created by the sell down to clear and become available then submit a bed & ISA instruction to top up the ISA using the available cash in the Investment Portfolio (GIA). Please ensure you have completed these steps by 22 March 2022 at the latest. For bed and ISA from a joint Investment Portfolio, you'll need to follow this step-by-step process: Step 1 - Sell down assets in the joint Investment Portfolio to cash (please check there is sufficient to cover any imminent fees, charges or withdrawals).

7 Step 2 Set up a new, single Investment Portfolio if there isn't one already. Please select Contribution type Single contribution using payment method as cheque' (no client declaration is needed for this). Step 3 Email our servicing oversight team at to let them know the joint and new Investment Portfolio account numbers, together with the amount of cash that needs moving (once sell trades have settled). Step 4 Our servicing oversight team will let you know when the process is complete. Step 5 You should then key the bed and ISA on the existing ISA Portfolio this will pull the cash from the individual Investment Portfolio. Please ensure you have completed these steps by 22 March 2022 at the latest. Aviva : Internal Flexible ISA replacement contributions ISA Portfolio is a flexible ISA, so your client can replace any withdrawals in the same tax year without affecting their ISA allowance.

8 Withdrawals include: ad hoc or regular withdrawals any ongoing, initial, spread initial adviser or ad hoc adviser charges any discretionary investment manager (DIM) charge As any spread initial adviser charge is taken over a period of time, it will only be the charges that have actually been deducted from the account which will affect the ISA allowance. This needs to be taken into account when considering the client's residual ISA allowance. Any questions? Please get in touch with your usual Aviva contact. Aviva Life Services UK Limited. Registered in England No. 2403746. Aviva , Wellington Row, York, YO90 1WR. Authorised and regulated by the Financial Conduct Authority. Firm Reference Number 145452. Member of the Association of British Insurers. i LF10197 01/2022 Aviva plc Aviva : Internal