Important information about our insurance services

1 Important information about our insurance servicesLloyds bank insurance services LimitedLloyds bank insurance services Limited, PO BOX 846, 1 Lovell Park Road, Leeds LS1 The Financial Conduct Authority (FCA)The FCA is the independent watchdog that regulates financial services . Use this information to decide if our services are right for Whose products do we offer? We offer products from a range of insurers. We only offer products from a limited number of insurers for home insurance . We act as an intermediary and only offer products from a single insurer; Lloyds bank General insurance Limited (for Home insurance ) and AWP P&C SA (for Home Emergency). We act on behalf of the What are our fees and commission arrangements? A fee of 35 for Home insurance mid term cancellations. No you have selected Home Emergency Cover or Legal Expenses Cover alongside your policy, we receive commission from the insurer for arranging and renewing this cover.

2 The commission is a percentage of the total annual premium. If you would like to know more about the commission we receive, please contact Who regulates us?Lloyds bank insurance services Limited, Tredegar Park, Newport, South Wales, NP10 8SB is authorised and regulated by the Financial Conduct Authority. Our Financial services Register number is permitted business is selling and administering general insurance can check this on the Financial services Register by visiting the FCA s website or by contacting the FCA on 0800 111 OwnershipLloyds bank insurance services Limited and Lloyds bank General insurance Limited are wholly owned subsidiaries of Lloyds bank plc, which is itself a wholly owned subsidiary of Lloyds Banking Group policy is governed by the law that applies to the part of the British Isles where your home is situated. Any dispute regarding this policy will be dealt with exclusively by the courts in that part of the British Isles.

3 We will communicate to you in English. 6. What to do if you have a complaintIf you wish to register a complaint, please contact us:Write to: Customer Care, Lloyds bank insurance services Limited, Tredegar Park, Newport, South Wales, NP10 : 0800 092 0715If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Are we covered by the Financial services Compensation Scheme (FSCS)?We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. insurance advising and arranging is covered for 90% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the 1 of 2 Lloyds bank insurance services Limited ( ) and Lloyds bank General insurance Limited ( ).

4 Both companies are registered in England and Wales at 25 Gresham Street, London EC2V 7HN. The policy is arranged and administered by Lloyds bank insurance services Limited which is the sole agent for the insurer. Lloyds bank insurance services Limited is authorised and regulated by the Financial Conduct Authority. Lloyds bank General insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Your calls may be recorded for accuracy of (03/19)Page 2 of 28. Legal Expenses Data Privacy NoticeIf you have Legal Expenses cover included within your policy, we strongly advise that you read the DAS privacy notice which is available here /privacy-statement-lbg