Indepnet Association Use GLPI Version 0

1 Indepnet AssociationUse GLPI Version IT helpdesk and asset managementIndepnet Documentation Team2 | GLPI User Documentation | IntroductionNoticeNoticeThis documentation relates exclusively to the GLPI application (GestionLibre de Parc Informatique) available at warranties are disclaimed. All trademarks are the property of theirrespective application GLPI is constantly changing. This makes it difficult tomaintain to date and accurate authors and contributors can not be held responsible consequences oferrors, omissions or ambiguity in this LICENCE:This documentation is published by the Association Indepnet licensedCreative are free: to copy, distribute and transmit the work public under thefollowing conditions : Attribution.

2 You must attribute the original author as indicated by theauthor of the work or the holder of any rights you this gives (but not ina way that suggests that they endorse you or your use of the work). Noncommercial. You do not have the right to use this created forcommercial purposes. No Change. You do not have the right to modify, transform or buildupon this any reuse or distribution of this work, you need to do clear to others thelicense terms of making disposal. The best way to do this is with a link /.

3 Each of these conditions can be waived if you get permission from holds therights to this in this license impairs or restricts the author's moral rights | GLPI User Documentation | NoticeGLPI User Documentation | TOC | 5 ContentsPreface: 19 Part I: Getting started with 21 Chapter 1: Install GLPI .. the GLPI 2: Use a web 27 Log into of 27 Exploring the GLPI 28 Changer la langue de l' 28 Managing user 28 Navigate GLPI 29 The standard interface and simplified 30 Viewing 32 Chapter 3: Quick 37 Part II: Inventory rer son 40 Recherche 4: Manage "Components".

4 41 Tab "Volumes".. 42 Tab "Software".. 42 Tab "Virtual Machines".. 42 Tab "Connections"..43 Tab "Network Port".. 45G rer les informations financi res et 46G rer les contrats associ 47 Associate 476 | GLPI User Documentation | TOCT ickets 47 Associate external 47 Manage 48 Onglet "R servations".. 48 View all information on one 49 Ajouter un un 49 Modifier un un 49 Associer un ordinateur un 49 Associer un ordinateur un 50 Chapter 5: G rer les "Connections".

5 51G rer les informations financi res et 52G rer les contrats associ 52 Associate 53 Tickets 53 Associate external 53 Manage 53 Onglet "R servations".. 53 View all information on one 54 Ajouter un un 54 Modifier un un 55 Connecter un moniteur un 55 Associer un moniteur un 55 Associer un moniteur un 55 Chapter 6: G rer les 57G rer les 57G rer les rer les 58G rer les informations financi res et 59G rer les contrats associ 59 Associate 60 Tickets 60 Associate external 60 Manage 60 Onglet "R servations".

6 60 View les logiciels (multi-entit s).. 61 View all information on one 61 GLPI User Documentation | TOC | 7 Chapter 7: G rer les mat riels r 63 Tab "Network Port".. 63G rer les informations financi res et 64G rer les contrats associ 65 Associate 65 Tickets 65 Associate external 65 Manage 65 Onglet "R servations".. 65 View all information on one 66 Ajouter un mat riel r un mat riel r un mat riel r un mat riel r 67 Associer un mat riel r seau un 67 Associer un mat riel r seau un 67 Chapter 8: G rer les p riph 69 Tab "Connections".

7 69G rer les informations financi res et 70G rer les contrats associ 71 Associate 71 Tickets 71 Associate external 71 Manage 71 Onglet "R servations".. 72 View all information on one 72 Ajouter un p riph un p riph un p riph un p riph 73 Associer un p riph rique un 73 Associer un p riph rique un 74 Chapter 9: G rer les 75 Les cartouches associ 75 Tab "Connections"..75G rer les informations financi res et 76G rer les contrats associ 77 Associate 77 Tickets 77 Associate external 77 Manage 78 Onglet "R servations".

8 788 | GLPI User Documentation | TOCView all information on one 79 Ajouter une une une une 79 Associer une imprimante un 79 Associer une imprimante un 80 Chapter 10: G rer les rer les informations financi res et 81 Associate 82 Associate external 82 Manage 82 View all information on one 83 Chapter 11: G rer les 85G rer les informations financi res et 85 Associate 86 Associate external 86 Manage 86 View all information on one 87 Chapter 12: G rer les t l 89 Tab "Connections".

9 89G rer les informations financi res et 90G rer les contrats associ 91 Associate 91 Tickets 91 Associate external 91 Manage 91 Onglet "R servations".. 92 View all information on one 92 Chapter 13: Gestion du protocole Internet (IP).. 93 Protocole 93R seau 93 Nom r 94 Part III: 95 Help Desk 95 Define the actors and their 95 Ticket 99 Ticket 99 GLPI User Documentation | TOC | 9 Ticket 100 Recurring 100 Les co ts li s .. 100 Links between 101 Change the priority 101 View and manage or the resolution times of 101 Business rules change and allocation of rer les by 103 View 103 Manage 104 Understanding the ticket 104 Associate 105 View a 105 Part IV: Management 109 Chapter 14.

10 Supplier 111 Add a a a 112 Delete a 112 Link contacts and 112 Associate a supplier to a contracts and 113 Associate items to 113 Associate 113 Associate a supplier to a 113 Tickets 113 Associate external 113 Manage 113 View all information on one 114 Chapter 15: Contact 115 Add a 115 See a 115 Update a 115 Delete a 116 Link contacts and 116 Associate a contact to a | GLPI User Documentation | TOCA ssociate 116 Associate a contact to a external 117 Manage 117 View all information on one 118 Chapter 16.