INDEX MINIMUM REQUIREMENTS FOR STAR RATING OF …

1 INDEX . MINIMUM REQUIREMENTS FOR STAR RATING OF tourist 4. SERVICES 19 - 23. ACCOMMODATION PREMISES Food and Beverage Services Front Desk Service 1. QUALITATIVE AND AESTHETIC REQUIREMENTS 4 Safety Deposit Box Left-Luggage Facilities 2. COMMON AREAS 5 - 12 Foreign Exchange Reception Area (hall, lounge, lobby, Business Centre main entrance, facilities for the disable (OKU)) Internet Access Services Bar Credit Card Facilities Fine Dining Room / Restaurant / Breakfast Room Tourism Service Banquet / Conference Hall Shopping Arcade Restaurants Laundry & Valet Service Outdoor Area / Indoor Area Medical Service Entertainment / Recreation / Sports First Aid Facilities Sanitary Installation for Common Areas Public Toilets for the Disabled (OKU). Dustbins 5. SAFETY STANDARDS AND HYGIENE 24 - 25. Thermal Conditions for Common Areas Fire, Electricity and Other Safety Facilities, Security Public Telephone Emergency Power Supply Lifts Kitchen Corridors Separate Compartment Corridors Precautions Food Protection Refuse Insect and Vermin Protection 3.

2 BEDROOM REQUIREMENTS 12 - 18. MINIMUM Size of Bedrooms 6. STAFF 26 - 27. Bedroom Furniture and Fittings Number of Staff Electrical Equipment Employment Bedroom Windows Qualification of The Staff Bedroom Doors General Qualification Thermal Conditions in Bedrooms, Ventilation Language Ventilation in Rooms Mode of Greeting Bedrooms Communication System Staff Uniform Audio - Visual Installations in All Categories Medical Examination Drinking Water in Bedrooms Staff Facilities Information Materials in Bedrooms Sanitary Installations Stationery in Bedrooms Rest Area & Changing Rooms Sound - Proofing for Bedrooms Staff Canteen Suite Surau Sanitary Installation for Bedrooms Staff Training (HRDF). Water Hose Bed Linens, Towels 7. MANAGEMENT 27. Room for the Disabled (OKU). 8. MINIMUM ROOM RATES 27. INDEX Restaurant Outdoor Area / Indoor Area MINIMUM REQUIREMENTS FOR STAR RATING OF Entertainment / Recreation / Sports APARTMENT HOTEL Sanitary Installation for Common Areas Public Toilets for the Disabled (OKU).

3 1. APARTMENT REQUIREMENTS 31 - 35 Dustbins MINIMUM Size of Apartment Unit Thermal Conditions for Common Areas Apartment Furniture and Fittings Public Telephone (a) Built In Kitchen / Cooking Facilities Lifts Electrical Equipment Corridors Bedroom Windows Corridors Precautions Main Entrance Thermal Conditions and Ventilation in Apartment Unit Ventilation in Rooms 4. QUALITATIVE AND AESTHETIC REQUIREMENTS 44. Apartment Communication System Audio - Visual Installations in Bedrooms 5. SAFETY STANDARDS AND HYGIENE 45 - 46. Drinking Water in Bedrooms Fire Electricity and Other Safety Facilities Information Materials in Bedrooms Emergency Power Supply Stationery in Bedrooms Kitchen Sound - Proofing for Bedrooms Food Storage Sanitary Installation for Bedrooms in Apartment Unit Refrigeration Water Hose Separate Compartments Bed Linens, Towels Quality Food Protection Room for the Disabled (OKU) Refuse Insect and Vermin Protection 2.

4 SERVICES 36 - 38. Food and Beverage Service Housekeeping Services 6. STAFF 47. Front Desk Services Number of Staff Safety Deposit Box Qualification of the Staff Left Luggage Facilities General Qualification Foreign Exchange Language Business Centre Mode of Greeting Credit Card Facilities Staff Uniform Tourism Service Medical Examination of Staff Laundry & Valet Service Staff Facilities Medical Service Sanitary Installations First Aid Facilities Rest Area & Changing Rooms Surau and Kiblat Signs Staff Training (HRDF). 3. COMMON AREAS 38 - 43. Reception area (hall, lounge, lobby main entrance, facilities for the disabled (OKU)). Bar Dining Room / Restaurant / Breakfast Room /. Residents Lounge INDEX . MINIMUM REQUIREMENTS FOR ORCHID RATING OF tourist E. STAFF 57. ACCOMMODATION PREMISES Mode of Greeting Language PAGE Number of Staff A. CLEANLINES AND HYGIENE STANDARD 51 - 52 Citizenship Dustbins Quality of Staff Sanitary Installation / Toilet Health Awareness Message Kitchen Refuse Insect and Vermin Protection B.

5 BUILDING SAFETY AND GUEST SECURITY 53. Corridors Fire Security and Safety Facilities Emergency Power Supply C. FACILITIES AND SERVICES 54. Reception Area Public Toilet Thermal Conditions for Common Areas Public Telephone Lifts / Elevators Front Desk Services Taxi Service Tourism Information First Aid Facilities D. BEDROOM REQUIREMENTS 55 - 57. MINIMUM Size of Bedrooms Non Smoking Room Bedroom Furniture Bed Linens, Towels Bedroom Windows Bedroom Doors Sound - Proofing for Bedrooms Thermal Conditions in Bedrooms Bedrooms Communication Drinking Water in Bedrooms Information MaterialS in Bedrooms Kiblat Sign in Bedrooms Green Hotel Green Hotel is a hotel which is environmentally-friendly and adopts energy conservation measures. Apart from the star and orchid classifications, hotels that scores high in criteria related to environment conservation can also be rated as Green Hotel'.

6 The criteria is adopted from the ASEAN Green Hotel Standards. ASEAN Green Hotel Award At the ASEAN level, ASEAN Green Hotel Award' was introduced in the year 2008. It is a recognition given to hotels which fulfills the standards agreed upon by the ASEAN National Tourism Organizations. Each ASEAN Member States are to nominate hotels that meets the standards to be conferred the ASEAN Green Hotel Award. Awarded hotels are encouraged to continuously practice and fulfill the required criteria in order to retain the award. i Green Hotel' Grading Scheme for Hotel and Apartment Hotel Criteria Requirement Max. Point 1 The use of local and environmentally friendly products for hotel operations Handicraft 10. Green / Environment Awareness Message Posters / pamphlets on environmental awareness to be displayed. 10. Smoking area(s) to be made available. Recyclable material placemat (of suitable quality of material) where possible.

7 10. Hoteliers are encouraged to implement Gray Water Policy 10. -Recycling waste water from the kitchen, bathrooms sinks and showers / tubs, laundry sinks and tubs, and washing machines (clothes and dish) where only non-polluting, biodegradable soaps are used. Using it to water gardens and landscaping Creation of activities in promoting culture, traditional performance and local ways of life are to be encouraged Local artists are to be given priority to perform in the hotel 10. Encourage the practice of noise control program Should be clean & in good running order, have washing facilities with water saving technique The use of press (water-saving) water hose Sufficient supply of toilet paper (made from recycled material), clean towels and hot air drier. 10. Public toilets should be labeled according to gender Advisable to use bio-degradable Liquid dispenser shampoo Sanitary paper towel disposal facility.

8 Use of separate waste bins (brown / blue / orange) for recycling purposes (Glass / paper / plastic / aluminum) 10. Regular monitoring and maintenance to ensure the air quality 10. Encourage to have Smart Elevators / Lift (Energy-saving) 10. Beds with clean linen, blankets, clean pillows and mattresses; (to be changed upon request for the same guest(s)). Encourage to provide a special waste with different colors and different labels for recycling purposes, and separate waste bins 10. with labels for recycling purposes Fridge (Local brand product / food and beverages) to be made available;. ii Criteria Requirement Max. Point Use energy - saving equipments or appliances 10. Regular monitoring and maintenance of air conditioning system to ensure the quality of air 10. Writing materials to be provided (use of recycled materials) 10. Used of water saving technique sensor water hose / press water hose 10.

9 Encourage the practice of Sheet and Towel Reuse Programme 10. Local brand food and beverages to be provided. Local fruits / organic food products to be made available 10. Encourage transportation arrangements Shuttle Services using NGV 10. Discourage use of harsh or harmful-to-people chemicals or cleaning styles that includes not using perfumed or scented 10. laundry supplies, carpet cleaners, cleaning supplies, or air fresheners. Installation of meters / equipments to monitor and control energy consumption 10. Provision of clear signs for toxic substances Regular inspection, cleaning and maintenance for storage in order to avoid leakage of toxic gas chemical substances. 10. Food storage should be labeled accordingly. Green/ Environment Awareness Message - Posters / pamphlets on environmental awareness to be displayed The use of separate waste bin for recycle purposes 10.

10 Encourage to use Environmental Pest System (ECO Safe System) - botanically based 10. iii Criteria Requirement Max. Point Frontline staff in hotels / resorts should wear clean, comfortable and practical uniforms that reflect designs of the local /. 10. Malaysian culture and tradition and REQUIREMENTS of the hotel line with international standards. Staff Training All staff must be sent for continuous hospitality and environmentally awareness management training with 10. certification. 7. Provision of training on Environmental Awareness Educate both guests & staffs looking at their website about the green actions they take and why those actions are important, as well as encouraging others to take their own green actions. 10. Encourage to organise monthly campaign on environmental awareness program (waste reduction, reuse, recycling, waste separation and compositing program).