Induction Handbook - Quality Staff

1 Induction Handbook Induction Handbook This page intentionally left blank Induction Handbook Page 1 of 45 Reviewed: S:\ Quality MANAGEMENT SYSTEM (QMS)\ Induction Handbook - CONTENTS WELCOME .. 4 COMPANY PROFILE .. 4 OUR COMMITMENT .. 4 YOUR COMMITMENT .. 5 SAFETY TRAFFIC LIGHTS .. 6 CONDITIONS OF EMPLOYMENT .. 7 Contact Us .. 7 Casual .. 8 Awards .. 8 Breaks .. 8 Customer Service .. 8 Loading .. 8 Overtime, penalties and allowances .. 9 Professionalism .. 9 Superannuation .. 9 Time Sheets .. 10 Wages .. 10 Working Hours .. 11 Absences from work Late or sick .. 11 Absences from work Special Leave .. 12 POLICIES .. 13 Alcohol and Drugs in the Workplace .. 13 Asbestos in the Workplace .. 13 Complaints and Disputes in the Workplace .. 14 Confidential Information .. 14 Consultation .. 14 Danger Tags .. 14 Discrimination .. 15 Driving and Insurance.

2 16 Electrical Safety .. 16 Environment .. 18 Facilities .. 18 Fire and Emergency Evacuation .. 18 First Aid .. 19 Hazard Reporting .. 19 Induction Handbook Page 2 of 45 Reviewed: S:\ Quality MANAGEMENT SYSTEM (QMS)\ Induction Handbook - POLICIES (cont) Hazard Management .. 19 Hazardous Substances and Dangerous Goods .. 20 Induction .. 20 Induction ( Quality Staff ) .. 20 Induction (Host Employer) .. 20 Injury and Incident .. 21 IT, Phones and Social Media .. 21 Manual Handling .. 22 Assessing the load .. 22 How to lift .. 22 Functional Assessment .. 22 Misconduct .. 23 Notifiable Incidents .. 23 Office Safety .. 24 Performance Appraisal .. 25 Personal Protective Equipment .. 25 Plant and Equipment .. 27 Police Check .. 27 Privacy .. 27 Quality Accreditation .. 27 Safety Signage .. 28 Safe Work Procedures .. 30 Smoke-Free Workplace .. 30 Storage and Housekeeping.

3 30 Training .. 31 Unauthorised use of equipment .. 31 Union membership .. 31 Work Health and Safety .. 32 Working Alone .. 32 Working around Moving Machinery .. 32 Workplace Harassment and Bullying .. 33 Induction Handbook Page 3 of 45 Reviewed: S:\ Quality MANAGEMENT SYSTEM (QMS)\ Induction Handbook - ADDITIONAL POLICIES FOR INDUSTRIAL SITES Clothing .. 36 Confined Spaces .. 36 Eye Protection .. 37 Foot Protection .. 37 Fork Lift Trucks .. 37 Gloves .. 38 Head Protection .. 38 Hearing Protection .. 38 Hot Work .. 39 Machine Guarding .. 39 Outdoor Work .. 39 Respiratory Protection .. 39 Skin Protection .. 40 Thermal Stress .. 40 Work at Heights .. 40 ADDITIONAL POLICIES FOR DRIVERS Daily Hire Rosters .. 42 HVDF Management Understanding .. 42 Induction Handbook Page 4 of 45 Reviewed: S:\ Quality MANAGEMENT SYSTEM (QMS)\ Induction Handbook - Welcome Congratulations on your placement!

4 We wish to extend to you a warm welcome and trust your future employment will be productive and satisfying for both you and Quality Staff . This Handbook is designed to assist you with regard to your position within Quality Staff and can be used as a reference point through the course of your employment. In addition to this Handbook there are policies and procedures you will learn about during your Induction training, which will further assist you in understanding work practices within Quality Staff . Company Profile Quality Staff is a privately owned, South Australian company formed in 1988. Originally located at Port Adelaide for ten years and now at Frewville, Quality Staff has always taken great pride in providing Quality people to local businesses. We specialise in permanent and temporary employment, which includes Engineering and Trades, Drivers, Construction and Administration/Clerical.

5 We endeavour to place you in a suitable position, when the position arises, that will allow you to exercise your skills or talents relevant to that position. Our commitment We are committed to providing high Quality employment services which ensure that employees are: Working in a safe environment; Paid on time, every time and in accordance with their Award; and Encouraged to be in regular contact with us about their work conditions. Induction Handbook Page 5 of 45 Reviewed: S:\ Quality MANAGEMENT SYSTEM (QMS)\ Induction Handbook - Your commitment We need you to provide us with the following: A commitment to undertake your duties with diligence and integrity; Provide us with a range of information including address, next of kin, bank details, licences/tickets, superannuation fund. In some cases we may also need some medical information where it is job related; Lodge an Employment Declaration when starting work with us.

6 (if you are working with more than one employer you must lodge a declaration with each employer. However you can only claim the Tax Free threshold with one of the employers usually the one who pays you the most); Phone or email us if you have any questions or concerns about your workplace or your working conditions. We want to be sure that you are safe and are being treated respectfully. Jacqui Clark - Director Induction Handbook Page 6 of 45 Reviewed: S:\ Quality MANAGEMENT SYSTEM (QMS)\ Induction Handbook - Safety traffic lights STOP Stay safe. Do not proceed if it appears to be dangerous. THINK Talk to someone else to help you decide what to do DO Take action to keep yourself and colleagues safe STOP THINK DO Induction Handbook Page 7 of 45 Reviewed: S:\ Quality MANAGEMENT SYSTEM (QMS)\ Induction Handbook - Conditions of Employment Contact Us Office: For general enquires, availability calls and payroll or administration enquiries please call during business hours.

7 Phone: 08 8338 4888 Address: Unit 3 / 259 Glen Osmond Road, Frewville Fax: 08 8338 4999 Email: Opening Hours: to Monday to Friday Emergency Phone: Mobile: 0403 577 671 We are available 24 hours for any emergency/urgent calls only. These include safety issues/incidents, if you are running late or cannot attend your shift. Do not text this number unless you are responding to a received message. ( a roster confirmation). Induction Handbook Page 8 of 45 Reviewed: S:\ Quality MANAGEMENT SYSTEM (QMS)\ Induction Handbook - Casual Without the flexibility that a casual workforce provides, many businesses could not exist. Successful casual Staff behave professionally and are reliable and versatile people with the ability and courage to put themselves into new and challenging situations. As a new employee of Quality Staff you will be subject to the provisions of any applicable industrial award or EBA and engaged on a casual basis.

8 Awards A copy of the Award or EBA that applies to your employment is available at Quality Staff s office for your perusal. Breaks You are entitled to breaks according to the Award or EBA. Lunchrooms may or may not be provided but please ensure that wherever you take your break, you clean up after yourself and leave the area tidy for the next person. Customer Service While at work, casual Staff have 2 groups of customers the host employer and their customers. If either of these groups does not get what they want then you and we are out of a job. You need to be aware that you are being constantly assessed and you need to ensure that you meet the expectations of your customers. Loading As a casual employee you are paid a 25% loading on your hourly rate which means that you do not obtain other benefits of employment such as public holidays, sick leave or annual leave.

9 Induction Handbook Page 9 of 45 Reviewed: S:\ Quality MANAGEMENT SYSTEM (QMS)\ Induction Handbook - Overtime, penalties and allowances You may be required to work overtime from time to time. In this event you are entitled to be paid allowances, overtime or penalty rates if the relevant award or EBA stipulates it. Professionalism Professionalism is many things including: Personal presentation; Being prepared; Competence with work skills driving, computer operation etc; Consideration of others; Courtesy; Fostering good working relations; Helpfulness Providing customer service; Punctuality; Showing responsibility for looking after tools and equipment; Team work; Understanding what is required; and Working safely Being professional doesn t mean that you have to know everything. It does mean however that if you do not then you are not afraid to ask!

10 Superannuation You will be paid superannuation into the fund of your choice in line with the Superannuation Guarantee legislation. Induction Handbook Page 10 of 45 Reviewed: S:\ Quality MANAGEMENT SYSTEM (QMS)\ Induction Handbook - Time Sheets Your timesheet is an important document and is your responsibility. You must fill it out correctly and have it signed by your host employer. If it isn t filled out properly and signed then we are unable to process it. When completing your timesheets, please remember the following points: Use a black pen and complete your timesheet clearly; Enter your full name on the timesheet; Enter the company name and location on the timesheet; Use a different timesheet for each location, even if it is the same company name; Timesheets must be signed off by yourself and the host employer; Do not write in the office only section; Forward your timesheet to Quality Staff by fax or email: o Email: o Fax: 08 8338 4999; The deadline for timesheets is 10am Monday, failure to meet this deadline may result in delayed payment.