Intelligent Document Processing - Deloitte

1 Intelligent Document Processing Accelerate value and move up the curveF E B R U A R Y 1 2 , 20202| Copyright 2020 Deloitte Development LLC. All rights automation. What s what?Documents are everywhere. Technology is readyDeloitte Intelligent Document Processing (DIDP)Accelerating value Processing invoices @DHL Supply Chain010203040505 Move up the curve with Intelligent Document Processing06 Make the call07080412143| Copyright 2020 Deloitte Development LLC. All rights N T E L L I G E N T D O C U M E N T P R O C E S S I N G Automation has been around for decades, but only recently has it is started to become what we think of as Intelligent . Intelligent automation is the combination of Robotic Process Automation (RPA), Artificial Intelligence (AI) and other related automation automation does things similar to those done by humans.

2 It grinds through data, carries out tasks, and delivers reports. It listens, reads, interprets, speaks, analyses. The smartest automation also learns. OTHER DEFINITIONSRPA is the automation of business processes in which software performs tasks that can be codified by computers. It is often referred to as robotics or robots , and is defined as the automation of rules-based processes with software that tends to utilise the user interface and which can run on any performtasks that previously required human intelligence, such as extracting meaning from images, text or speech, detecting patterns and anomalies, and making recommendations, predictions or decisions. They include machine learning , deep learning , natural language Processing and results from our Automation with Intelligence1report reveal that Intelligent automation uptake is driven by the expectation of increased productivity and cost reduction; greater accuracy; and an improved customer estimate Intelligent automation will provide higher increases in revenue as a result of their automations to date, compared to those using RPA alone ( per cent versus per cent).

3 It is clear that executives believe they derive more economic benefit and improve their competitiveness by integrating AI and RPA rather than using both in isolation. A quick overview of Intelligent automation. Make sure your leadership team knows the IS Intelligent AUTOMATION? IS Intelligent AUTOMATION BETTERTHAN RPA ON ITS OWN?1In May 2019 Deloitte surveyed 523 executives in a range of industries in 26 countries across Africa, the Americas, Asia and Europe on their Intelligent automation strategies and the impact on their workforces. 0102030405064| Copyright 2020 Deloitte Development LLC. All rights once in a while, new technology, an old problem, and a big idea turn into an innovation Dean KamenWhat is Intelligent Document Processing ?

4 ABCDA big ideaNew technologyA solution to an old problemAll of the above010203040506 5| Copyright 2020 Deloitte Development LLC. All rights N T E L L I G E N T D O C U M E N T P R O C E S S I N G DOCUMENTS PERSIST IN BUSINESSD ocuments are everywhere in our personal lives, from membership applications to charity donation forms and s the same in business. Documents still exist in a quarter of business operation scenarios. Pick any industry and you ll find them, likely in large volumes, hampering digital transformation. Particularly problematic are the semi-structured and unstructured documents businesses typically struggle to process these with precision and speed. Immersed in the daily challenges of business, many leaders have little time to imagine the efficiencies at stake from transforming Document Processing .

5 And yet, pioneering, innovative organisations are capitalising on the opportunity starting point is often in business functions such as Finance and Supply Chain as well as in industries from Financial Services to Healthcare (see the bubbles to the right). Industry-specific examples of processes ripe for digitisation and transformation include: Know your customer Proof of deliveryStructuredSemi-structuredUnstruc turedHandwrittenFunctionMOST COMMONF inancialServicesKNOWYOUR CUSTOMERINSURANCECLAIMSB ankstatementsMortgageapplicationsAccount openingsHealthcarePATIENTONBOARDINGP hysicianreferralsClaimrelated documentsPatientrecordsTelecomsCustom declarationsMaintenancelogsDriverlogsMan ufacturingQualityassurance recordsChange requestsSALES ORDERSS upplyChainOrder scheduling and trackingBill of ladingPROOF OF DELIVERYH uman ResourcesEmployee onboardingHR recordsFinanceINVOICE PROCESSINGP urchase ordersGovernmentEducationapplicationsImm igration applicationsIndustryOpportunity size Insurance claims Patient

6 Onboarding0103040506026| Copyright 2020 Deloitte Development LLC. All rights N T E L L I G E N T D O C U M E N T P R O C E S S I N G ON THEIR OWN, HUMANS AND RPA BOTS CAN STRUGGLEI ncreasing sophistication of Intelligent automation technologies is improving precision in Processing documents compared to traditional OCR solutions. Combining the arms and legs of RPA with the eyes of OCR and brain of machine learning (ML), is helping business overcome the challenges in Processing semi-structured and unstructured instance, integrating OCR and ML helps systems learn and get better as they are exposed to larger volumes of documents. This synergy results in higher straight-through Processing rates and enhanced productivity for the human team, who can focus on dealing with the exceptions and more complicated scenarios.

7 NOW, MORE SOPHISTICATED, COMPLEMENTARY TECHNOLOGY IS DRIVING OPPORTUNITYM A R K E T G R O W T HN E X T 2 Y E A R SMany organisations are devoting more financial and human resources to deploy Intelligent Document Processing capabilities. Success by forward-looking organisations is driving confidence in a market expected to grow 70-80% over the next two years to US$ , time-consuming and error-prone we face many challenges Processing documents manually. Enter RPA, a step in the right direction. But as organisations scale their RPA initiatives, theyfrequently encounter limitationscapturing and Processing the information in documents. Traditional Optical Character Recognition (OCR) technologies and those in RPA platforms can struggle with: Varied Document formats Interpreting natural language The presence of distortionInsufficient intelligence means lower accuracy and straight-through Processing rates, impeding productivity improvements.

8 0102030405062 Everest Group, 20197| Copyright 2020 Deloitte Development LLC. All rights N T E L L I G E N T D O C U M E N T P R O C E S S I N G Having exhausted many of the low-value opportunities available through such simple task-based automation, organisations are now seeking to implement next-generation Deloitte Intelligent Document Processing (DIDP), organisations can transform business processes integrating more Intelligent technologies to automate Document -driven use case targeted the Processing of data contained in documents understanding what the Document is about, what information it contains, extracting that information, and sending it to the right organisations get lostin an endless loop of task-basedautomation an illusion of high-value rather than embracing anautomation-firstmindsetand re-imagining their automation (RPA)Use case targetedIntelligentautomation (RPA and some AI)Don t get stuck hereEnd-to-endReimagineautomation (AI, some RPA and workforce redesign)

9 Intelligent Document ProcessingNumber of opportunitiesPotentialvalue0102030405068 | Copyright 2020 Deloitte Development LLC. All rights N T E L L I G E N T D O C U M E N T P R O C E S S I N G Deloitte Intelligent Document Processing (DIDP) is an automation accelerator, delivering a capability which captures documents before extracting, classifying and verifying their data for further Processing . Straight-throughprocessingCAPTURE Multiple sources Multiple Document typesRECOGNISE Customer/country detection Field extractionCLASSIFY Image-based Content-based Rule-basedVALIDATE Automatic rule validation External data matchingVERIFY Human intelligence to manually correct errorsINTEGRATE Input structured data into target system ( ERP)High-value the ability of computer systems to independently improve their own performance by exposure to data, outcomes, and a feedback loop.

10 machine learning can detect patterns in vast volumes of data and interpret their meaning. HITL enables seamless automation of complex processes, bringing human intelligence in the loop to make decisions on exceptions, escalations, and approvals. It enhances throughput and provides training to machine learning a technology that primarily aims to analyse an image, detect based on patterns if the image contains text, and extract that text into a machine -readable format. It can also help to convert handwritten characters into a machine -readable character recognition (OCR)UiPath RPAH uman-in-the-loop (HITL) machine learning (ML)The solution uses an integrated technology set of Optical Character Recognition (OCR), Human-in-the-Loop (HITL), machine learning (ML), and UiPath Robotic Process Automation (RPA).