Inter-Tel Axxess Administrator Guide

1 Inter-Tel Axxess Converged Communications PlatformMITELA dministrator Guide Inter-Tel (Delaware), Inc. April 2008 Part No. Mail Administrator FeaturesYou can use the voice mail Administrator mailbox to program the following voice mail the Voice Mail Administrator Mailbox1. Dial the voice mail access Press * or say Login to identify yourself as a Enter or say the Administrator mailbox number. 4. Enter the password, and then press #.5. Press 9 or say Nine to access the Administrator menu. Recording Broadcast Messages1. Access the Administrator mailbox as described above. 2. Press 1 or say Broadcast Message to select broadcast Record the message, and then press # to stop Press # or say Accept to accept the Subscriber Mailbox Maintenance1.

2 Access the Administrator mailbox as described above. 2. Press 2 or say Mailbox Maintenance. 3. Enter or say the mailbox, extension ID, or group list number, and then follow the Fax Documents1. Using a fax machine, obtain dial tone, and then access the voice mail Administrator mailbox as described Press 4 or say Import Fax. 3. Enter the fax document number, and then do one of the following: If the document number does not currently exist, press # or say Yes if the number is correct, or press 3 or say Re-enter and re-enter the number. If the document currently exists, press # or say Yes to replace the document, or press 3 or say Re-enter to enter another When prompted, press Start on the fax Reference Guide for System, Voice Mail, and Diagnostics Administrator FeaturesThe following are basic instructions for frequently used admin station and voice mail Administrator features.

3 System Administrator FeaturesYou can use the admin station to program the following system the System in Day or Night Mode Dial 9860. NIGHT MODE IS ON (or OFF) appears followed by THE SYSTEM IS IN NIGHT MODE, if the system is in Night Mode. If the system is in Day Mode, the display returns to the idle the System or Network Date and Time1. Dial 9800 (single node) or 9810 (multi-node). The programmed date Use the dialpad buttons to enter the month, day, and year. For example, enter 020308 for February 3, 2008. 3. Use the dialpad buttons to enter the time in hours and minutes. For example, enter 0900 for 9:00. 4. If the system is set for 12-hour display format, SELECT AM OR PM (AM = 1 PM = 2) appears.

4 Press 1 (or the AM menu button) for or press 2 (or the PM menu button) for SYSTEM DATE AND TIME UPDATED appears. Synchronizing Network TimeDial 9811. NETWORK TIME SYNCHRONIZED to Alarm Messages1. When a minor alarm indication appears, write down the alarm While on-hook, dial 9850 (Clear System Alarm) or dial 9851 (Clear Network Alarm).3. Look up the alarm in the Administrator Guide and take the appropriate System Speed-Dial Numbers1. Dial 9801. PROGRAM SYS SPD # <number range> Enter the System Speed Dial location code (000 999 or 0000 4999). ENTER NAME <current name> appears. 3. Enter the name or leave the existing name. See the table below for dialpad character Press # or the ACCEPT menu button.

5 ENTER NUMBER Enter the number, up to 48 digits, using one of the following methods: Press the REDIAL menu button to enter the last external number dialed or saved. Use the dialpad to manually enter the number. In Numeric Mode, you can press # to enter a hyphen (-) or press * to enter a colon (:). If you make a mistake, press the backspace button to delete the last characters Press # or the ACCEPT menu button to save the number. SYS SPD BIN # <number> UPDATED Administrator Feature CodesEnabling or Disabling System Diagnostics ModeWhile on-hook, enter the Diagnostics Mode feature code (9900 or 9100) to enable/disable diagnostics mode. DIAGNOSTICS ON/OFF appears. Then enter one of the following diagnostics feature codes shown of Times Button is Pressed in Alpha Mode1234567891011 ButtonEnglish/Spanish CharactersJapanese (Katakana) Characters11.

6 Japanese characters are supported on Inter-Tel Protocol (ITP) Mode display endpoints only, and only if the Multilingual feature is enabled and Japanese is installed as the secondary language. 1-&( )1 AIUEOa2 ABC 2 KAKIKUKEKOi3 DEF ! 3 SASHISUSESOu4GH I * 4 TACHITSUTETOe5 JKL#5 NANINUNENOo6 MNO 6 HAHIFUHEHOtsu7 PQRS 7 MAMIMUMEMOya8 TUV? 8 YAYUYO.,yu9WX Y Z NameCode( )Feature Name9823 Automatic Diagnostics Delivery On/Off9866 Modem Enable9851 Clear Network Alarm9869 Modem Reset9850 Clear System Alarm9860 Night Ring On/Off9982/9182 Compression On/Off9825 Periodic Diagnostics On/Off9981/9181 Compression Statistics9932/9132 Program Database9900/9100 Diagnostics On/Off9801 Program System Speed Dial9862 Enable Network Day9810 Set Network Date/Time9861 Enable Network Night9800 Set Time/Date9867 Modem Disable9811 Synchronize Network TimeCode( )Feature NameCode( )Feature Name9926/9126 Diagnostic - ASAI Snoop Off9989/9189 Diagnostic - Network Unfreeze Zone Sys.

7 - ASAI Snoop On9972/9172 Diagnostic - Print Auxdata9933/9133 Diagnostic - Dump Exten-sion9975/9175 Diagnostic - Print Mess. Log9936/9136 Diagnostic - Dump Node Info9976/9176 Diagnostic - Print Net. Log9943/9143 Diagnostic - Heap Dump9978/9178 Diagnostic - Query Node Traffic9947/9147 Diagnostic - Heap Statistics9928/9128 Diagnostic - Show Version9948/9148 Diagnostic - ISDN View9987/9187 Diagnostic - SIP View9962/9162 Diagnostic - Major Reset 9910-9912/9110-9112 Diagnostic - Spare 1 39945/9145 Diagnostic - Mark as Leaks9974/9174 Diagnostic - System History9946/9146 Diagnostic - Mark as - View Displays9964/9164 Diagnostic - Minor Reset9973/9173 Seize Device9939/9139 Diagnostic: Network Freeze Zone - System Histories9993/9193 System History Freeze9963/9163 Diagnostic - Network Groups9998/9198 System History UnfreezeIssue , May 2008 Inter-Tel Axxess CONVERGED COMMUNICATIONS PLATFORMADMINISTRATOR GUIDEPart Inter-Tel Axxess Administrator Guide is released by Inter-Tel (Delaware), Inc.

8 As a Guide for system and voice mail administrators. It provides information necessary to properly administer the contents of this document reflect current Inter-Tel standards and are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in this release. Future product features and applications are subject to availability and cost. Some features or applications may require additional hardware and/or specific contents of this Guide may include technical or other inaccuracies. Inter-Tel reserves the right to make revisions or changes without prior notice. Software packages released after the publication of this Guide will be documented in addenda to the Guide or succeeding issues of the sales, service, or technical support,contact your local authorized Inter-Tel you have any questions or comments regarding this Guide or other technical documentation, contact the Technical Publications Department (USA) is a registered trademark of Inter-Tel (Delaware), is a registered trademark of Mitel Networks other trademarks mentioned in this document are the property of their respective owners, including Mitel Networks Corpora-tion and Inter-Tel (Delaware), Incorporated.

9 All rights reserved. 1993-2008 Inter-Tel (Delaware), IncorporatedPersonal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotionalpurposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any copy righted componentof this work in other works must be obtained from Inter-Tel (Delaware), Disposal InstructionsThis symbol indicates that the product is classified as electrical or electronic equipment andshould not be disposed of with other commercial or household waste at the end of its work-ing life. For appropriate disposal and recycling instructions, contact your local recyclingauthority or Inter-Tel Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) was established by the Euro-pean Union to minimize negative impact on the environment, control hazardous substances, and curtail landfill expansion by usingthe best available recovery and recycling vCONTENTSPAGET able of ContentsInter-Tel Axxess Administrator Guide Issue , May 2008 Safety Instructions ixRegulatory Notices ixNetwork Security Statement New Features xiOverview 1 Introduction.

10 2 Converged Communications Platform .. 2 Voice Processing Systems .. 5 Administrator Procedures 11 Introduction .. 12 System Administrator Procedures .. 13 Voice Mail Administrator Procedures .. 52 Administrator Programming Planning Sheets .. 67 System Hardware 73 Introduction .. 75 Station Instruments .. 76 Optional System Equipment .. 109 System Features 111 Access to the Features .. 116 Attendant Stations .. 129 Hunt Groups.. 132 Trunk Features.. 153 Inter-Tel Endpoint Features .. 172 Multilingual Capability .. 180 table of ContentsTable of ContentsInter-Tel Axxess Administrator Guide Issue , May 2008 Page viCONTENTSPAGEI ntercom Calls .. 184 Call Logging .. 190 inter -Station Messages.