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INTERNATIONAL HANDBOOK OF - United Diversity

INTERNATIONAL HANDBOOK OFORGANIZATIONAL TEAMWORK ANDCOOPERATIVE WORKINGINTERNATIONAL HANDBOOK OFORGANIZATIONAL TEAMWORKAND COOPERATIVE WORKINGE dited byMichael A. WestProfessor of Organizational Psychology andDirector of Research, Aston Business School, UKDean TjosvoldChair Professor of Management, Lingnan University, Hong KongandKen G. SmithDean s Chaired Professor of Business Strategy,Robert H. Smith School of Business, University of Maryland, USAC opyrightC 2003 John Wiley & Sons Ltd, The Atrium, Southern Gate, Chichester,West Sussex PO19 8SQ, EnglandTelephone (+44) 1243 779777 Email (for orders and customer service enquiries): our Home Page on or Rights Reserved.

INTERNATIONAL HANDBOOK OF ORGANIZATIONAL TEAMWORK AND COOPERATIVE WORKING Edited by Michael A. West Professor of Organizational Psychology and Director of Research, Aston Business School, UK

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1 INTERNATIONAL HANDBOOK OFORGANIZATIONAL TEAMWORK ANDCOOPERATIVE WORKINGINTERNATIONAL HANDBOOK OFORGANIZATIONAL TEAMWORKAND COOPERATIVE WORKINGE dited byMichael A. WestProfessor of Organizational Psychology andDirector of Research, Aston Business School, UKDean TjosvoldChair Professor of Management, Lingnan University, Hong KongandKen G. SmithDean s Chaired Professor of Business Strategy,Robert H. Smith School of Business, University of Maryland, USAC opyrightC 2003 John Wiley & Sons Ltd, The Atrium, Southern Gate, Chichester,West Sussex PO19 8SQ, EnglandTelephone (+44) 1243 779777 Email (for orders and customer service enquiries): our Home Page on or Rights Reserved.

2 No part of this publication may be reproduced, stored in a retrieval system or transmitted inany form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except underthe terms of the Copyright, Designs and Patents Act 1988 or under the terms of a licence issued by the CopyrightLicensing Agency Ltd, 90 Tottenham Court Road, London W1T 4LP, UK, without the permission in writing ofthe Publisher. Requests to the Publisher should be addressed to the Permissions Department, John Wiley & SonsLtd, The Atrium, Southern Gate, Chichester, West Sussex PO19 8SQ, England, or emailed or faxed to (+44) 1243 publication is designed to provide accurate and authoritative information in regard to the subject mattercovered.

3 It is sold on the understanding that the Publisher is not engaged in rendering professional services. Ifprofessional advice or other expert assistance is required, the services of a competent professional should Wiley Editorial OfficesJohn Wiley & Sons Inc., 111 River Street, Hoboken, NJ 07030, USAJ ossey-Bass, 989 Market Street, San Francisco, CA 94103-1741, USAW iley-VCH Verlag GmbH, Boschstr. 12, D-69469 Weinheim, GermanyJohn Wiley & Sons Australia Ltd, 33 Park Road, Milton, Queensland 4064, AustraliaJohn Wiley & Sons (Asia) Pte Ltd, 2 Clementi Loop #02-01, Jin Xing Distripark, Singapore 129809 John Wiley & Sons Canada Ltd, 22 Worcester Road, Etobicoke, Ontario, Canada M9W 1L1 Wiley also publishes its books in a variety of electronic formats.

4 Some content that appears in print may notbe available in electronic of Congress Cataloging-in-Publication DataInternational HANDBOOK of organizational teamwork and cooperative working / edited byMichael A. West, Dean Tjosvold, and Ken G. bibliographical references and 0-471-48539-X (alk. paper)1. Teams in the workplace Handbooks, manuals, etc. I. West, MichaelA., 1951 II. Tjosvold, Dean. III. Smith, Ken .I584 02 dc212002152545 British Library Cataloguing in Publication DataA catalogue record for this book is available from the British LibraryISBN 0-471-48539-XTypeset in 10/12pt Times and Helvetica by TechBooks Electronic Services, New Delhi, IndiaPrinted and bound in Great Britain by Biddles Ltd, Guildford and King s LynnThis book is printed on acid-free paper responsibly manufactured from sustainable forestryin which at least two trees are planted for each one used for paper the EditorsixList of ContributorsxiiiPrefacexviiAcknowledgeme ntsxxSection I.

5 INTRODUCTION AND CONTEXT OF COOPERATION11 Teamwork and Cooperation: Fundamentals of Organizational Effectiveness3 Dean Tjosvold, Michael A. West, and Ken G. Smith2 Cooperation and Conflict: A Personal Perspective on the History of the SocialPsychological Study of Conflict Resolution9 Morton Deutsch3 Evolution of Cooperation45 Martin Evans4 Cooperation, Trust, and the Values of Community: A Political andInstitutional Perspective55 Catherine Fieschi5 Contextualizing Cooperation77 Greg YoungSection II: THE PSYCHOLOGY OF INDIVIDUALS IN GROUPS1116 Trust, Identity, and Attachment: Promoting Individuals Cooperation in Groups113M.

6 Audrey Korsgaard, Susan E. Brodt, and Harry J. Sapienza7 The Role of Cognition in Managing Conflict to Maximize Team Effectiveness:A Team Member Schema Similarity Approach131 Joan R. Rentsch and Jacqueline A. Zelno8 A Contingency Theory of Task Conflict and Performance in Groups andOrganizational Teams151 Carsten K. W. De Dreu and Laurie R. WeingartviContents9 Training for Cooperative Group Work167 David W. Johnson and Roger T. JohnsonSection III: WORK GROUPS18510 Team-based Organization: Creating an Environment for Team Success187 Cheryl L. Harris and Michael M. Beyerlein11 Team Decision Making in Organizations211 Mary Ann Glynn and Pamela S.

7 Barr12 Power in Groups and Organizations229 Peter T. Coleman and Maxim Voronov13 Managing the Risk of Learning: Psychological Safety in Work Teams255 Amy C. Edmondson14 Managing Workforce Diversity to Enhance Cooperation in Organizations277 Aparna Joshi and Susan E. Jackson15 Cooperation and Teamwork for Innovation297 Michael A. West and Giles Hirst16 Skill Acquisition and the Development of a Team Mental Model: An IntegrativeApproach to Analysing Organizational Teams, Task, and Context321 Janice Langan-Fox17 Social Loafing in Teams361 Christel G. RutteSection IV: INTEGRATED ORGANIZATIONS37918 Intergroup Relations in Organizations381 Daan van Knippenberg19 Difficulties Fostering Cooperative Agreements in Multiparty Negotiations:Cognitive, Procedural, Structural, and Social401 Barbara Gray and Dana R.

8 Clyman20 Network Structures and Teamwork423 Kevin D. Clark21 Teamwork in the Netcentric Organization443 Ritu Agarwal22 Designing Organizations for Large-scale Product Development: The Role ofCooperative Work Teams463 Robert Drazin, Robert K. Kazanjian, and Maureen Blyler23 Teamwork as Competitive Advantage483 Russell W. CoffContentsvii24 A Strategic HR Perspective on Top Executives501 Cynthia Kay StevensSection V: ALLIANCES BETWEEN ORGANIZATIONS51325 Teamwork in Relationship Marketing515 Peter A. Dunne and James G. Barnes26 Strategic Alliances and the Evolution of Trust across Organization Levels533 Steven C.

9 Currall and Andrew C. Inkpen27 When East and West Meet: Effective Teamwork across Cultures551 Kwok Leung, Lin Lu, and Xiangfen LiangSection VI: CONCLUSIONS57328 Past, Present, and Future Perspectives on Organizational Cooperation575 Michael A. West, Ken G. Smith, and Dean TjosvoldAuthor Index599 Subject Index623 ABOUT THE EDITORSM ichael A. Westis Director of Research and Professor of Organizational Psychologyat Aston Business School, Aston University. He has been a member of the CorporatePerformance Programme of the Centre for Economic Performance at the London School ofEconomics since 1991.

10 He is a member of the Council of the British Psychological Society,and Chair of the Society s Journals has authored, edited, or co-edited 12 books, includingDeveloping Creativity inOrganizations(1997, BPS) and theHandbook of Workgroup Psychology(1996, Wiley).He has also written more than 120 articles for scientific and practitioner publications, andchapters in scholarly books. He is a member of the editorial boards of several internationaljournals, includingApplied Psychology: An INTERNATIONAL Reviewand theJournal ofOrganizational Behavior. He is a past editor of theJournal of Occupational and Orga-nizational is a Fellow of the British Psychological Society, the American Psychological Asso-ciation, the APA Society for Industrial/Organizational Psychology and the Royal Societyfor Arts, Manufacture, and Commerce.


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