International mail services guide (8833730) - Australia Post

1 International mail services guideAugust mail services guide August 2015 1 Australia Post headquarters GPO Box 1777 MELBOURNE VIC 3001 International mail services guide August 2015 PurposeThe International mail services guide contains information regarding the availability, specific conditions and limitations to International post services . This guide is revised and published periodically. Refer to the online guide at for the countries served and their specific conditions and limitations. Terms and Conditions of serviceUnder the Australian Postal Corporation Act 1989, the Board of the Australian Postal Corporation determines the terms and conditions that apply to postal services .

2 Terms and conditions are contained in the Australia Post Terms and Conditions (APT&C) and Determination of Postage Charges (Rates Determination), which are available on our website at DisclaimerAlthough Australia Post has made every effort to ensure accuracy of the contents of this guide at the time of publication, Australia Post makes no warranty, guarantee or representation regarding the correctness, completeness, reliability, suitability or accuracy of this guide . The information in this guide may be revised at any time and services may be modified, added to or withdrawn without notice. Up-to-date information is available from any post office. Australia Post shall not be liable to any person for any loss or damage of any kind whatsoever arising from any errors or omissions in this guide or from reliance placed upon all or any part of the contents of this guide .

3 InstructionsThe International mail services guide contains references to other guides in the series. These are listed below and available for download from Dangerous and prohibited goods and packaging guide (8833729) Domestic parcels guide (8833732) General products and services guide (8837578) Letter products and services guide (8833731). International mail services guide August 2015 2 Table of contentsHow to use this guideSection 1 International Post definitions Air Mail lettersAir Mail letter sizes; Contents of a letter (including a Registered Post prepaid envelope); Postcard or greeting card; Aerogramme International parcels up to 20 kgMaximum weight; Maximum size; Minimum size Print Post direct bags International (M bags)Weight; Address labels Valuable itemsProhibition of bullion, bank notes and coins.

4 Limitations by country Duty payable articles Infectious and non-infectious diagnostic substances and patient specimensProhibition of infectious substances; Limitations on non-infectious diagnostic substances and patient specimens Poste Restante Usual delivery timeSection 2 International Post services Express Courier InternationalMaximum weight; Categories of Express Courier International articles; Additional documentation; Lodgement; Destination duties and taxes; Despatch and delivery; Extra Cover with Express Courier International articles; Addressing; Packaging; Express Courier International prohibitions; Supplementary services Express Post International lettersThe Express Post International letters guarantee; Express Post International prepaid envelopes; Insertions; Documentation; Lodgement methods and times Express Post International parcelsPackaging; Documentation; Maximum weight; Categories of Express Post International parcels; Additional documentation; Lodgement; Destination duties and taxes; Despatch and delivery; Extra Cover with Express Post International parcels; Addressing; Express Post International parcels prohibitions; Supplementary services Pack and Track InternationalWhat the service offers.

5 Pack and Track International prepaid satchels for USA, NZ and UK; Documentation; Maximum weight; Categories of Pack and Track International ; Additional documentation; Lodgement; Destination duties and taxes; Despatch and delivery; Extra Cover with Pack and Track International ; Addressing; Pack and Track International prohibitions Registered Post International lettersWhat the service offers; Prepaid envelopes; Insertions; Documentation; Lodgement; Proof of posting; Proof of delivery; Supplementary services ; Compensation Registered Post International parcelsAvailability; Registered Post International parcels prepaid padded bags; Maximum weight of parcels; Proof of posting; Proof of delivery; Documentation; Addressing; Additional documentation; Lodgement; Destination duties and taxes; Registered Post International prohibitions; Supplementary services ; Compensation Air MailAvailability; Maximum weight of parcels; Documentation; Lodgement; Addressing; Destination duties and taxes; Supplementary services ; Labels; Prepaid envelopes Sea Mail parcelsAvailability; Maximum weight of parcels; Documentation; Lodgement; Supplementary services ; Labels International FaxPostInternational FaxPost definitions; Scope of International FaxPost; Maximum document size; Original document quality; Document contents.

6 Over the counter lodgement; Transmission options; Delivery options; Payment options; Return of original document; Liability of Australia Post International salesKey services ; Supplementary services ; International agreements; Who to contact International Reply Paid (IRP)Countries served; Basis of IRP charges; Applications for an IRP permit; Validity of an IRP permit; IRP article specification International Reply CouponsAvailability; Method of operation; Value of an International Reply CouponSection 3 Supplementary services International Extra CoverAvailability; Extra Cover value; Lodgement; Articles that must have Extra Cover; Documentation; Make up of Extra Cover articles; Delivery Confirmation; Extra Cover claims International Delivery ConfirmationAvailability; Lodgement; Addressee in person Click and SendServices available; Lodgement of Click and Send itemsSection 4 Special services Articles for the blindScope; Charges; Maximum weight of parcels; Eligible contents; Make up; Addressing Defence Forces mailEligibility for within- Australia post charges; Registered Post and Extra Cover; Customs documentation; Prohibitions and restrictions; Addressing.

7 Contents and packagingSection 5 International Post general provisions Scope of International Post International Post and GST Universal Postal Union (UPU)UPU regulations; Exceptions Customs regulationsCustoms documentation; Articles more than A$2,000 in value; Export controls; Dutiable or prohibited goods received from overseas; Demurrage; Quarantine requirements imported goodsTable of contentsInternational mail services guide August 2015 1 Table of contents 2 How to use this guide 4 Section 1 International Post definitions 5 Air Mail letters 5 Air Mail letter sizes 5 Contents of a letter (including a Registered Post prepaid envelope) 5 Postcard or greeting card 5 Aerogramme 6 International parcels up to 20 kg 6 Maximum weight 6 Maximum size 6 Minimum size 7 Print Post direct bags International (M bags)

8 7 Weight 7 Address labels 7 Valuable items 7 Prohibition of bullion, bank notes and coins 7 Limitations by country 7 Duty payable articles 8 Infectious and non-infectious diagnostic substances and patient specimens 8 Prohibition of infectious substances 8 Limitations on non-infectious diagnostic substances and patient specimens 8 Poste Restante 9 Usual delivery time 9 Section 2 International Post services 10 Express Courier International 10 Maximum weight 10 Categories of Express Courier International articles 10 Additional documentation 10 Lodgement 10 Destination duties and taxes 10 Despatch and delivery 10 Extra Cover with Express Courier International articles 11

9 Addressing 11 Packaging 11 Express Courier International prohibitions 11 Supplementary services 12 Express Post International letters 12 The Express Post International letters guarantee 12 Express Post International prepaid envelopes 12 Insertions 12 Documentation 12 Lodgement methods and times 13 Express Post International parcels 13 Packaging 13 Documentation 13 Maximum weight 13 Categories of Express Post International parcels 13 Additional documentation 14 Lodgement 14 Destination duties and taxes 14 Despatch and delivery 14 Extra Cover with Express Post International parcels 14 Addressing 14 Express Post International parcels prohibitions 15 Supplementary services 15 Pack and Track International 15 What the service offers 15 Pack and Track International prepaid satchels for USA.

10 NZ and UK 15 Documentation 15 Maximum weight 15 Categories of Pack and Track International 16 Additional documentation 16 Lodgement 16 Destination duties and taxes 16 Despatch and delivery 16 Extra Cover with Pack and Track International 16 Addressing 16 Pack and Track International prohibitions 17 Registered Post International letters 17 What the service offers 17 Prepaid envelopes 17 Insertions 17 Documentation 17 Lodgement 17 Proof of posting 17 Proof of delivery 18 Supplementary services 18 Compensation 18 Registered Post International parcels 18 Availability 18 Registered Post International parcels prepaid padded bags 18 Maximum weight of parcels 18 Proof of posting 18 Proof of delivery 18 Documentation 18 Addressing 19 Additional documentation 19 Lodgement 19 Destination duties and taxes 19 Registered Post International prohibitions 19 Supplementary services 19 Compensation 19 Air Mail 20 Availability 20 Maximum weight of parcels 20 Documentation 20