Interviewing/Investigative Techniques - CSEA Tax …

1 interviewing /InvestigativeTechniquesBook let No. 21 Booklet #21 interviewing /InvestigativeTechniquesThe CSEA Examination preparation Booklet Series is designed to helpmembers prepare for New York State and local government civil serviceexaminations. This booklet is designed for practice purposes only and itscontent may not conform to that of any particular civil service , Reprinted January 1998 Not To Be Reproduced Without Permission1 interviewing I investigative TECHNIQUEST hese sections usually consist of fifteen questions1 and are found on a wide variety of section entitled " investigative Techniques " usually contains a large number of questions thatare actually testing for interviewing skills because this is a critical component of those of you who do not face any questions on investigative Techniques , we stronglyrecommend that you do these questions anyway, since doing them can give you more practice ingetting a feel for how to approach exam questions.

2 We suggest you do these questions three at atime, looking up the answers and explanations after completing each set of Luck!2 For the following questions, please select the letter that represents the best choice of the of the following is the best way to get an accurate account of an incident? those involved those involved as soon as until you review the official reports, and then interview those involved as soonas observe a videotaped conducting investigations, it is necessary to pay close attention to nonverbalcommunication. This would include all of the following, each individual behavior as it attention to the person's tone of the nonverbal messages as discrepancies between verbal and nonverbal conducting an interview, it is most important your own values and past your own values and past experiences in recording your own values to those you are aware of your own values and experiences, and of how they might influence the following, which is the best way to question a witness?

3 Pointed in a clipped random are interviewing an uncooperative person. Of the following, the first thing you shoulddo in this situation various appeals to win the person over to a cooperative to ascertain the reason for the person that all data will be kept the interviewing of the following is the best way to make a witness feel at ease? him or her of the importance of the the witness that any comments he or she makes will be of no use if the witnessis too the witness a little extra time to collect his or her a friendly of the following behaviors would be the worst to display during an investigativeinterview? uncertainty about some departmental like you are overloaded with should be conducted with all of the following, trying to help someone focus during an interview, it is best an open-ended to reschedule at a time when the person is better the person being interviewed to summarize the a close-ended are usually four stages during an interview: preparation , opening, conducting andclosing.

4 All but one of the following are steps included in the closing stage of the continuing responsibilities, if any, of the person being any additional steps that may need to be an employment interview in New York State, which of the following questions canlegally be asked?a."What is your nationality?"b."Are you at least 18 years of age?"c."Do you wish to be addressed as Miss, Mrs., or "d."Do you have a disability?" you continue talking with a man you are interviewing , you have the feeling that someof his answers to earlier questions were not totally correct. You think that he might havebeen afraid or confused earlier, but that the interview has now put him in a morecomfortable frame of mind. In order to test the reliability of information received from theearlier questions, the best thing for you to do now is to ask new questions him to explain why he deliberately gave you false yield the same information but are worded pressure on him so that he personally wants to clear up the facts in his to him that you are aware of his investigating a situation, which of the following is most important?

5 Those whom you ve questioned feel that you're those whom you ve questioned feel comfortable around those whom you ve questioned feel confident in your those whom you've questioned admire your investigative of the following are examples of flight defenses, about problems threatening that you have been assigned to conduct a follow-up interview with a primarywitness whom you would like to have testify at an important hearing. Under thesecircumstances, which of the following is most important? your best to ensure that the witness remains the matter in the witness to determine where and when the interview takes the interview as soon as possible to insure a strong are interviewing someone who is under a great deal of stress. He is talkingcontinuously and rambling, making it difficult for you to obtain the information you order to make the interview more successful, it would be best for you him and ask him specific questions in order to get the information him that his rambling is causing you a lot of him continue talking for as long as he him to get to the point because you need to interview an investigator first arrives at the scene of an incident, it is most important for himor her to be sure of which of the following?

6 All of the witnesses are telling the no additional physical evidence is all of the witnesses agree with each other about what they the witnesses do not become of the following is true about nonverbal communication, communication is easily of the meaning of a message is transmitted through nonverbal behaviors can reveal hidden signals can help the interviewer determine if the person beinginterviewed is confused but unwilling to admit state agencies1 a properly conducted investigation might do any of the following, the cause of a workplace tax fraud or unfair labor practices by an a supervisor with effective supervisory information critical to determining the outcome of an employee interviewing , the practice of verbally anticipating the other person's answers to yourquestions is because it is effective and economical when interviewing large numbersof because many people have language because it is the right of every person to answer however he or because the person being interviewed may be led to agree with theanswer proposed by the interviewer even when the answer is not entirely of the following are good examples of the volatile and vulnerable nature of evidence, involved may be intimidated to forget or to make up key elements evidence can extra copies are made of a valuable floppy that caused an industrial accident can dry find that many of the people you interview are verbally abusive and unusuallyhostile to you.

7 Of the following, the most appropriate action for you to take first your interviewing Techniques and consider whether you may be somehowprovoking those you in a more authoritative manner when interviewing troublesome those people that you will not be able to help them unless their troublesomebehavior the troublesome behavior and proceed as you would the following statements, which is the most accurate? investigative Techniques are easily should be given a lot of time to collect their thoughts before more standardized and thought out the investigative procedures, the better thechance that the investigation will be taken from witnesses are not usually as critical to an investigation andsubsequent action as some experts information sought in an interview is sometimes fixed in advance by a printed formor specific instructions from an interviewer's supervisor. Because of this, it is your own judgement as to whether or not these questions should be used in the form in front of you so you can read from it and not miss any importantpoints when a copy of the form and give it to the client to thoroughly acquainted with the purpose behind each question and understand a Labor Standards Investigator, you perform field work in order to enforce New YorkState labor laws.

8 If no set agency policy is in effect, which of the following would mostlikely be the highest priority to investigate? report of a minimum wage report of nonpayment of overtime wages to an report of nonpayment to a worker in an industrial homework report of systematic nonpayment to farm order to get the maximum amount of information from someone during an interview, itis most important for the interviewer to communicate to the person being interviewed thefeeling that the interviewer is which of the following? in what the person has to figure of in his or her work to the lifestyle of the person being an initial interview is being conducted, one way of starting is to explain thepurpose of the interview to the person being interviewed. The practice of starting theinterview with such an explanation is because the person can then understand why the interview is necessaryand what it should because it creates the rapport which is necessary to because time will be saved by starting off directly with the questionswhich must be because the interviewer should have the choice of starting an interviewin the manner that he or she of the following behaviors sometimes exhibited by witnesses is the greatestproblem for investigators?

9 Are so eager to cooperate that they frequently interrupt the become a little bored telling and retelling what they've are not very willing to are eager to get back to important skills sometimes used during an interview are giving behavioral feedbackand confronting. What is the key difference between the two? is none; they are actually two different names for the same is threatening, but giving behavioral feedback is feedback merely describes action, while confronting evaluates theconsequences of feedback requires equipment in order to test the response of the applied properly, "being a good listener" is a desirable interviewing techniqueprimarily because easily catches the person being interviewed in misrepresentations and the energies of the the person being interviewed to talk about his or her personal affairswithout more likely to secure information which is generally reliable and full-scale police criminal be avoided at all be warranted in some likely means the agency investigator did not do his or her job not necessary in state of the following are usually the most effective Techniques for handling difficultbehaviors during an interview?

10 On nondefensive silence; letting yourself and the person youtre interviewing getemotions under upsetting 1, 2, and choices I and choice of the a Safety and Health Inspector, you conduct safety and health inspections in a widevariety of settings. The supervisor at one of the sites you must periodically inspect seemsvery anxious during your visits, and always wants you to pinpoint exactly when you willbe returning for your next inspection. It would be assume the supervisor has something to hide, so you will double the number ofinspections at the assume assume the supervisor is just slightly check to see if the supervisor has a criminal the following, the most important characteristic for an interviewer to have sense of is most likely that the longer the time before statements are taken from more time the witnesses will have to accurately reflect on what has more likely it is that the witnesses will be totally unwilling to more likely it is that some distortion will more likely it is that the witnesses will be willing to person you are interviewing is making what you feel are distasteful remarks.