INVITATION OF E-TENDER FOR ANNUAL MAINTENANCE …

1 , . REGIONAL OFFICE (Karnataka).. EMPLOYEES STATE INSURANCE CORPORATION.. 10, , , -23. , BINNYFIELDS, BINNYPET, BANGALORE-23, Ph: 26742485 FAX: 26741307 e-Mail: tender NOTICE. INVITATION OF E-TENDER FOR ANNUAL MAINTENANCE . CONTRACT (AMC) OF COMPUTER SYSTEMS, NETWORKING. HARDWARE, LAN, UPS & OTHER PERIPHERALS LOCATED IN. ESI OFFICES, HOSPITALS, COLLEGES & DISPENSARIES ALL. OVER THE STATE OF KARNATAKA. Subject: E-TENDER notice for ANNUAL MAINTENANCE Contract of Computers and Peripherals for 2016-17. 1) Regional Office, Karnataka invites online tender from MAINTENANCE providers/agencies for providing ANNUAL MAINTENANCE Service for computer systems, including Servers, Network Equipments, Switches, LAN, PCs, Laptops, Printers, Scanners, UPSs and other peripherals installed / located at its 109 sites in the state of Karnataka for the period of 1 Year.

2 2) The tender document can be downloaded from , Central Public Procurement Portal: and from to till Noon. 3) The interested bidders may submit the tender online at in a single bid system in the prescribed proforma. Tenders are to be submitted online only through the above mentioned e-procurement portal. All the supported documents shall also be required to be submitted physically along with EMD. 4) The documents may be submitted by eligible bidders in the proforma downloaded from the website along with Earnest Money Deposit the form of a Demand Draft / Pay Order for ,000/- (Rupees Fifty Thousand Only) in favour of Account drawn on Bangalore, in a separate envelope marked EMD for AMC of Computer Systems, Networking Hardware, LAN, UPS & Other Peripherals . 5) All the Bidders are adised to go through the Important Instructions to Vendors.

3 Placed at Appendix-VII for registering themselves with e-Procurement Portal to participate in e-Tendering. Page 1 of 27. 6) tender documents duly completed and supported by requisite documents and the forms, as mentioned in the tender document, should be submitted with covering letter in a sealed envelope duly superscribed with the words tender for AMC of SERVERS, COMPUTERS, PRINTERS, UPSs, VOIPs, LAN & Other ITEMS . The tender should be deposited in the Tende Box on 5th Floor, Regional Office, , Binnyfields, Binnypet,Bangalore-560023 last upto PM on 27/05/2016 which will be opened at Regional Office at on the same day. Financial bids in respect of qualified bidders shall only be considered. 7)For all practical purposes, the E-TENDER shall be considered for evaluation, however, in case of any dispute, the physical documents would be scrutinized.

4 8) There shall be a pre-bid meeting on 19-5-2016 at PM at Regional Office, , Binnyfields, Binnypet,Bangalore-560023, to sensitize on the nature of the activity /. MAINTENANCE jobs to be carried out. 9)If any information furnished by the applicant is found to be false at any stage, the application shall be cancelled and applicant shall be liable to be debarred from tender . 10) reserves the right to reject any or all applications without assigning any reason. 11) Only applications complete in all respect will be considered for evaluation. Bangalore Date : REGIONAL DIRECTOR. ESIC BANGALORE. Page 2 of 27. tender DOCUMENT. Appendix-I. GENERAL TERMS AND CONDITIONS OF CONTRACT: 1. Delivery of tender The tender document can be downloaded from , Central Public Procurement Portal: and from to till Noon. The Bidders are advised to register themselves with e-procurement Portal at : as described in Appendix-VII to participate in the E-TENDER .

5 The E-TENDER to be filled online on e-procurement portal as per prescribed format after which the relevant supporting documents, including Forms 'A', 'B', 'C' ' of Appendix-IV. duly filled in, and the Appendixes duly completed and signed in each page should be submitted along with crossed Demand Drafts of Rs. 50000/- (Rupees Fifty Thousand Only). towards refundable / adjustable Earnest Money Deposit in favour of ESI Fund A/C No. 1. drawn at Bangalore. The bid documents should be enclosed in sealed cover and addressed to the undersigned and dropped in the tender Box kept at Regional Office, , Binnyfields, Binnypet, Bangalore-23, for the purpose. The top of the envelope should contain the following superscription. " tender for AMC of Computer Systems, Networking Hardware, Lan, Ups & Other Peripherals - To be opened on date at PM".

6 Incomplete bids are liable for rejection. ESIC reserves the right to reject any tender without assigning any reason. Only one bid should be enclosed in one envelope. 2. Last Date and Time for Receipt of the tender Online Bids must be submitted before Noon on or before 27th May, 2016. In the event of the said date of opening of the tender being declared a closed holiday for the Regional Office, the date of receipt and opening of the tenders(s) will be the next working day at the same time & place. Relevant supporting documents to be submitted physically, should be deposited in the tender Box kept at this office within the due date and time stipulated in the schedule to tender . Late tenders will be summarily rejected. 3. Opening of tender ESIC will open all eligible bids at PM. on in the presence of bidders'. representatives who may choose to attend the ' tender opening' at the following location: ESI Corporation, Regional Office, , Binnyfields, Binnypet, Bangalore-23.

7 Page 3 of 27. The bidders' representatives present shall sign the register evidencing their attendance. ESIC shall not be held responsible in any manner whatsoever in case the bidder or his representative fails to sign in the register provided for this purpose. A. person not signing as above shall be deemed to have chosen not have attended the meeting and shall be dealt with accordingly. If the delay shall have arisen from any cause, such as strikes, lockouts, fire accidents, riots etc. which the ESIC may admit as reasonable ground for further time, it may allow such additional time required by circumstances of the case only for extending the opening. The ESIC may also change or extend the date and time of opening of the tender without assigning any reason whatsoever. ESIC reserves the right for accepting the whole or any part of the tender without assigning any reason to the bidder.

8 4. Special Instructions 1. Bidders are requested to submit their bids online only in the e-procurement portal ( ) and the supporting documents in sealed envelope as mentioned above. 2. Rates quoted should be in Indian Currency and should be inclusive of all charges. Taxes, including service tax, Duties etc. as applicable should be shown separately for each item of work and should be marked 'NIL' if not being charged separately. Any ambiguous quote on these accounts shall render the tender liable to be rejected. Tenders not complete in all respect are liable to be rejected. 3. The bidder shall, wherever called upon to do so, give full information with reference to the services in hand and shall permit the Regional Director or any other officer nominated by him to inspect the premises of the tenderer / client at all reasonable times and shall give full assistance and information as may be required by him in connection with the contract.

9 5. Signing of tender The tender will be liable to be rejected in case complete information is not given therein, individuals signing tender or other documents connected with the contract must specify as to whether he is signing as: i) 'Sole Proprietor' of the firm or his Attorney. ii) 'Registered Active Partner' of the firm or his Attorney. iii) For the firm 'Per Procreation'. In case of company registered under the Companies Act (new as well as old) and firms registered under the Indian Partnership Act, the person signing must clearly indicate his Page 4 of 27. capacity in which he is signing ( Secretary, Manager, and Partner etc.).In case it being signed by an attorney or representative the signatory shall produce a copy of the documents empowering him to sign, if called upon to do so. 6. Key Deliverables: ESIC intends to obtain the ANNUAL MAINTENANCE services from reputed and experienced Service Provider under AMC include the following key deliverables: a) Call Management Services- Receipt, recording and attending of calls.

10 B) Desktops and Peripherals Management Services- Hardware/Software servicing /. MAINTENANCE in condition. c) Servers Management Services- Hardware / Software servicing / MAINTENANCE in condition. d) Network Management Services- Hardware / Software servicing / MAINTENANCE in condition. e) Preventive and Proactive MAINTENANCE of Equipments- Routine checks and MAINTENANCE . f) UPS Management Services- MAINTENANCE and upkeep of all online and offline UPS. g) Video conferencing equipment - Hardware / Software servicing / MAINTENANCE in condition h) VOIP equipments- Hardware / Software servicing / MAINTENANCE in condition Routine monthly checks and MAINTENANCE by the agency, including preventive dusting/cleaning of all items under AMC as detailed in Appendix-III. 7. Period of validity of bids Bids shall remain valid for 90 days after the date of tender opening prescribed by the ESIC.