ISAGO Standards Manual - iata.org

1 7th EditionISAGO Standards ManualEffective February 2018 ISAGO Standards Manual , 7th Edition ISBN 978-92-9229-549-3 2018 International Air Transport Association. All rights GenevaNOTICEDISCLAIMER. The information contained in this publication is subject to constant review in the light of changing government requirements and regula-tions. No subscriber or other reader should act on the basis of any such information without referring to applicable laws and regulations and/or without taking appropriate professional advice. Although every effort has been made to ensure accuracy, the International Air Transport Association shall not be held responsible for any loss or damage caused by errors, omissions, misprints or misinterpretation of the contents hereof.

2 Furthermore, the International Air Transport Association expressly disclaims any and all liability to any person or entity, whether a purchaser of this publication or not, in respect of anything done or omitted, and the consequences of anything done or omitted, by any such person or entity in reliance on the contents of this publication. International Air Transport Association. All Rights Reserved. No part of this publication may be reproduced, recast, reformatted or trans-mitted in any form by any means, electronic or mechanical, including photocopying, record-ing or any information storage and retrieval sys-tem, without the prior written permission from:Senior Vice PresidentSafety, Operations & InfrastructureInternational Air Transport Association800 Place Box 113 Montreal, QuebecCANADA H4Z 1M1 ISAGO Standards ManualChange/Revision HistoryThe seventh Edition of the ISAGO Standards Manual was developed by iata , with support and guidance fromthe industry, ISAGO Oversight Council (GOC) and Ground Handling (GRH) Technical Group member thatcomprises Airline and Ground Service prepared by.

3 Giuseppe Argento Manager,January 2018 Ground Operations AuditStandards and members ofGRH Technical GroupISAGO Program OfficeMonika Mejstrikova, Head,January 2018(IPO) Reviewed:Ground Operations AuditsApproved by:Catalin Cotrut Director, AuditJanuary 2018 Program based on ISAGOS tandards Board (GOSB)recommendationsGOSM Ed 7, February 2018iISAGO Standards ManualINTENTIONALLY LEFT BLANKGOSM Ed 7, February 2018iiTable of ContentsISAGO Standards of Effective Pages ..ixRecord of Revisions ..xiRevisions .. Material (GM).. Audit .. Management Systems (SMS) .. Documentation Observation Checklists Attachment Interlinked GOSARPs, Attachment Standards Change Management Process, Attachment English Language ..913. Manual Usable Conflicting Information.

4 1016. Definitions ..1017. ISAGO Documents and Standards and Recommended 1 Organization and Management (ORM).. and Organization and Management Ed 7, February 2018 TOC iiiISAGO Standards Safety and Management Review .. Outsourcing Quality Control Program .. Security Program .. Operation Management .. GSE GSE Technical ULD Airworthiness and Serviceability .. ULD ULD Handling and Storage .. Facilities and Station Airside Supervision and Safety .. Airside Fire Airside Airside Severe Weather Plan .. Passenger Personnel and Documentation operational Records and Qualification .. Training Program and Security Training .. Safety Tables ..102 Table Documentation System Basic Safety Training Specifications.

5 104 Table Specific SMS Training 2 Load Control (LOD).. Procedures .. Process Management & Information DCS System Data Management .. Load Aircraft Offloading/loading Post Departure Messaging & DCS System Manual Calculation of Weight and Load operational Aircraft Offloading/loading Ed 7, February 2018 TOC ivTable of Post Departure Messaging & Managing Documentation Control .. Load Control Training ..133 LOD Table 1 Safety Table 2 Load Control Functional Training ..135 LOD Table 3 Load Control Dangerous Goods Training ..136 Section 3 Passenger and Baggage Handling (PAB).. Procedures .. Load Control Check-in and Departure Dangerous Carriage of Weapons .. Special Category Baggage Handling and Unit Load Devices (ULDs)*.

6 158 Aircraft Access*..159 Passenger Boarding Bridge and Stairs*.. Documentation Control .. Passenger and Baggage Operations Training ..165 PAB Table 1 Safety Table 2 Airside Driver Training ..167 PAB Table 3 Passenger and Baggage Functional Training ..168 PAB Table 4 Dangerous Goods Training ..169 PAB Table 5 Airside Driver Training Specifications ..170 Section 4 (Intentionally Open)..171 GOSM Ed 7, February 2018 TOC vISAGO Standards ManualSection 5 Aircraft Handling and Loading (HDL).. Procedures .. Aircraft Access .. Cabin Access Ground Support Equipment (GSE).. Passenger Boarding Bridge and Stairs .. Aircraft Servicing*.. Unit Load Devices (ULDs)* .. Catering .. Aircraft Loading Operations .. Load Loading Equipment.

7 In-Plane Dangerous Other Special Documentation Control .. Aircraft Handling and Loading Training Program ..239 Tables ..244 HDL Table 1 Safety Table 2 Airside Driver Table 3 Aircraft Handling and Loading Functional Table 4 Dangerous Goods Table 5 Passenger Boarding Bridge Training ..249 HDL Table 6 Aircraft Loading Supervision Training ..250 Section 6 Aircraft Ground Movement (AGM).. Procedures .. Aircraft Taxi-in Aircraft Marshalling .. Aircraft Pushback and Conventional Tractor and Specific Requirements for Towing Main Gear Taxi-Out Departure .. Documentation Control ..284 GOSM Ed 7, February 2018 TOC viTable of Aircraft Ground Movement Training Program ..287 Tables ..290 AGM Table 1 Safety Table 2 Airside Driver Table 3 Aircraft Ground Movement Functional 7 Cargo and Mail Handling (CGM).

8 Procedures .. Cargo/Mail Handling and Documentation Special Cargo Dangerous Other Special Cargo Security .. Documentation Control .. Cargo and Mail Training Program ..327 Tables ..330 CGM Table 1 Safety Table 2 Dangerous Goods A Mandatory Observation B Interlinked C ISAGO Standards Change Management Ed 7, February 2018 TOC viiISAGO Standards ManualINTENTIONALLY LEFT BLANKGOSM Ed 7, February 2018 TOC viiiList of Effective PagesPage NumberDateTitle PageN/AN/ADisclaimerN/AN/AChange/Revisio n HistoryN/AFebruary 2018 Table of ContentsTOC iii TOC viiiFebruary 2018 List of Effective PagesLEP ix LEP xFebruary 2018 Record of RevisionsROR xi ROR xiiFebruary 2018 Description of ChangesDOC xiii DOC xviFebruary 2018 ForewordFWD xvii FWD xviiiFebruary 2018 IntroductionINTRO 1 INTRO 12 February 2018 ISAGO Standards and Recommended PracticesGOSARP 13 GOSARP 14 February 2018 ISAGO Standards and Recommended PracticesSection 1 Organization and Management (ORM)ORM 15 ORM 106 February 2018 Section 2 Load Control (LOD)LOD 107 LOD 136 February 2018 Section 3 Passenger and Baggage Handling (PAB)PAB 137 PAB 170 February 2018 Section 4(Intentionally Open)

9 Section 5 Aircraft Handling and Loading (HDL)HDL 173 HDL 252 February 2018 Section 6 Aircraft Ground Movement (AGM)AGM 253 AGM 294 February 2018 Section 7 Cargo and Mail Handling (CGM)CGM 295 CGM 332 February 2018 GOSM Ed 7, February 2018 LEP ixISAGO Standards ManualAttachment A Mandatory Observation ChecklistA 333 A 340 February 2018 Attachment B Interlinked GOSARPsB 341 B 346 February 2018 Attachment C ISAGO Standards Change ManagementC 347 C 350 February 2018 ProcessGOSM Ed 7, February 2018 LEP xRecord of RevisionsEdition NumberRevision NumberIssue DateEffective DateFirst EditionRevision 0 May 2008 May 2008 Second EditionRevision 0 January 2010 May 2010 Third EditionN/AOctober 2013 January 2014 Third EditionTemporary Revision (TR) 1 May 2014 May 2014 Fourth EditionN/AApril 2015 July 2015 Fifth EditionN/ANovember 2015 March 2016 Sixth EditionN/AAugust 2017 September 2017 Seventh EditionN/AFebruary 2018 February 2018 GOSM Ed 7, February 2018 ROR xiISAGO Standards ManualINTENTIONALLY LEFT BLANKGOSM Ed 7, February 2018 ROR xiiISAGO Standards Manual (GOSM)Seventh Edition Description of ChangesRevisions HighlightsThe following tables describe changes contained in the Seventh Edition of the ISAGO Standards Manual (GOSM Edition 7).

10 All changes are described as they relate to the GOSM Edition tables highlight the significant changes of this Change HighlightsArea ChangedDescription of ChangeThe new ISAGO audit program introduces a fundamental change in the focus of theaudits and the alignment of headquarters and station activities. From February 2018, forISAGO registration purposes, the headquarters are audited first and the focus is onensuring the corporate policies, programs and procedures are in place within theorganization to perform ground operations at all its stations. There is an emphasis onstandardization and documented processes and procedures throughout the references are assessed and recorded in the headquarters audit reportfor use during subsequent station audits to demonstrate the management and control theGSP has over its ground operations at all its subsequent station audit therefore focuses less on documentation reviews and more onlocal implementation, addressing airline and station variations and the system the GSPhas in place to manage those deviations from the corporate structure of the GOSM itself has been re-organized to enhance its readability andGeneralaudit implementation.