ISO 9001:2015 ISO 14001:2015 ISO 45001: 2016

1 Issue #: 01 Doc No: FSMQC/IMS/01 Page 1 of 55 Issue Date:01-11-2017 Integrated Management System Manual ISO 9001:2015 ISO 14001:2015 ISO 45001 : 2016 Management Representative General Manager Issued & Prepared By Reviewed & Approved By This Integrated Management System Manual is Issued and Controlled by Management Representative (MR). This is a controlled document. Only Latest issue of the Procedure is to be used. Issue #: 01 Doc No: KSB/IMS/01 Page 2 of 55 Issue Date: 01-06-2017 Integrated Management System Manual 2 | P a g e Confidential: Not to be copied, altered or reproduced without the approval of the MR Table of Contents QMS CLAUSE EMS CLAUSE SMS CLAUSE INT. CLAUSE Subject Page# History of Revision 6 Organization Profile 6 Scope 6 Reference 7 Terms & Definition 7 Terms related to organization and leadership 8 Terms related to Planning 9 Terms related to support and operation 10 Terms related to Performance evaluation and improvement 10 Amendment of Manual 11 SECTION 1 CONTEXT OF ORGANIZATION 12 Context Of Organization 13 Understanding the Organization and its Context 13 Understanding The Needs and Expectation Of Interested Parties 13 Organization Chart 14 QMS Process Flow / HSE process Flow 15-16 SWOT Analysis 17 Determining the scope of the QHSE Management System 18 QHSE Management System and its processes 18 SECTION 2 LEADERSHIP 20 Leadership 21 Leadership and Commitment 21 General 21 Customer Focus 21 Issue #.

2 01 Doc No: KSB/IMS/01 Page 3 of 55 Issue Date: 01-06-2017 Integrated Management System Manual 3 | P a g e Confidential: Not to be copied, altered or reproduced without the approval of the MR Quality / Environmental / Health & Safety Policy 22 Establishing Quality Policy 22 Communicating the Quality Policy 22 Organization Roles, Responsibilities, Accountabilities and Authorities 22 Participation and Consultation 23 SECTION 3 PLANNING 24 Planning 25 Action to Address Risk and Opportunities 25 General 25 Environmental Aspects / Hazard Identification and Assessment of Risk 26 Hazard Identification 26 Assessment of OH&S risk and other risks to the OH&SMS 27 Identification of OH&S Opportunities and other Opportunities. 27 Compliance Obligation/ Determination of application legal requirements and other requirements 27 Planning Action / Planning to take Action 28 QHSE Objectives and Planning to Achieve Them 28 EHS Objectives 28 Planning Actions to Achieve EHS Objectives 29 Planning of Changes 29 SECTION 4 SUPPORT 30 Support 31 Resources 31 General 31 People 31 Infrastructure 31 Environment for Operations of Processes 31 Monitoring and Measuring Recourses 31 General 31 Issue #: 01 Doc No: KSB/IMS/01 Page 4 of 55 Issue Date: 01-06-2017 Integrated Management System Manual 4 | P a g e Confidential.

3 Not to be copied, altered or reproduced without the approval of the MR Measurement Traceability 32 Organizational Knowledge 32 Competence 32 Awareness 33 Communication / Information, Communication 33 General 33 Internal Communication 33 External Communication 33 Documented Information 33 General 33 Creating and Updating 33 Control of Documented Information 34 SECTION 5 OPERATIONS 35 Operations 36 Operation, Planning and Control 36 General 36 Hierarchy of Control 37 Management of Change 37 Requirements for Products and Services 37 Customer Satisfaction 37 Determining the Requirements For Products and Services 38 Review of the Requirements for Products and Services 38 Changes to requirements for products and services 38 Emergency Preparedness and Response 39 Design and Development of Products and Services 39 , , Control of Externally Provided Processes, Product and Services / Outsourcing, Procurement and Contractors 40 General 40 Type and Extent of Control 40 Information for External Providers 40 Issue #: 01 Doc No: KSB/IMS/01 Page 5 of 55 Issue Date: 01-06-2017 Integrated Management System Manual 5 | P a g e Confidential.

4 Not to be copied, altered or reproduced without the approval of the MR Production and Service Provision 41 Control of Production and Service Provision 41 Identification and Traceability 41 Property Belonging to Customers or External Providers 42 Preservation 42 Post-Delivery Activities 42 Control of Changes 42 Release of Products and Services 43 Control of Nonconforming Outputs 43 SECTION 6 PERFORMANCE EVALUATION 44 Performance Evaluation 45 Monitoring, Measurement, Analysis and Evaluation 45 General 45 Customer Satisfaction / Evaluation of Compliance 45 Analysis and Evaluation 46 Internal Audit 46 General / Internal Audit Objectives 46 Internal Audit Program / Internal Audit process 46 Management Review 46 General 46 Management Review Inputs 47 Management Review Outputs 48 SECTION 7 IMPROVEMENT 49 Improvement 50 General 50 Incident, Nonconformity and Corrective Action 50 Continual Improvement 51 Continual Improvement Objectives 51 Continual Improvement Process 51 APPENDIX A/ List of Procedures 52 Issue #: 01 Doc No: KSB/IMS/01 Page 6 of 55 Issue Date: 01-06-2017 Integrated Management System Manual 6 | P a g e Confidential: Not to be copied, altered or reproduced without the approval of the MR ISO 45001 : 2016 DRAFT TO OHSAS 18001.

5 2007 CORRELATION MATRIX 54 ORGANIZATION PROFILE FSMQC was initiated by a collection of expertise from Australia, England, India, Canada, and Egypt in all fields of food safety training, ISO consultancy, management consulting and quality management system, EFQM leading excellence, gained accumulated experience of more than 25 years and this is the secret behind our strength and our diversity. It was established in United Arab Emirates through its office in Abu Dhabi in response to the increasing need for qualified professional consultants in the Middle East to introduce and help in implementing the highest standards of management systems and practices. It operates within a network of senior specialists having a long-standing experience with sophisticated analytical capabilities, covering expertise related to: Quality management systems, Information Security Management system, environmental management systems, health & safety management systems, re-structuring, human resources, excellence models, feasibility studies, skills development and training including food safety to food safety including health and safety OBJECTIVES & SCOPE The Organization has established an Integrated Management System which consist three international certifications ISO 9001:2015 Quality Management System, ISO 14001:2015 Environmental Management System and ISO 45001 (OHSAS 18001: 2007) based on Available Draft Standard.

6 This IMS will help Organization to better satisfy the needs of its customers in terms of Quality, Environment and Promotes the Safety Culture as well. The scope of this system covers: The integrated management system has been developed to comply with the Integrated Management System Standard (ISO 9001: 2015, ISO 14001:2015 and ISO 45001 (OHSAS 18001: 2007) and applies on the QHSE management system s processes of the Organization for meeting the customer s and interested parties requirements and expectations related to QHSE. Enhance customer satisfaction, environmental performance, prevention of injury and ill - health, fulfilment of compliance obligation, achievement of QHSE objectives. The all three-standards scope requirement from an organization as mention below: Issue #: 01 Doc No: KSB/IMS/01 Page 7 of 55 Issue Date: 01-06-2017 Integrated Management System Manual 7 | P a g e Confidential: Not to be copied, altered or reproduced without the approval of the MR Providing Training and Management Consultancy Services EXCLUSIONS: Five Star Management & Quality Consultancy is providing training and consultancy to their clients, no design and development activity required in its processes while services.)

7 Therefore, clause is not applicable. REFERENCES ISO 9000:2005 Quality Management systems- fundamentals and vocabulary ISO 9001: 2008 Quality management systems Requirements. ISO 9001: 2015 Revised Quality Management System Requirements ISO 9004: 2009 Managing for the sustained success of an organization a quality management Approach ISO 19011:2002 Guidelines for quality and /or environmental management system auditing ISO 14001: 2004 Environmental management system requirements ISO 14001: 2015 Revised Environmental management system requirements ISO 14031:2013 Environmental management Environmental performance evaluation Guidelines OHSAS 18002 Guidelines for the implementation of OHSAS 18001 ISO 45001 : 2016 Draft Standard for Occupational Health and Safety Management System ILO 2001 Guidelines on Occupational Health and Safety Management Systems (OSH- MS).

8 TERMS & DEFINITION TERMS DEFINITION ORGANIZATION Five Star Management and Quality Consultancy Services QHSE Quality, Environment, Health & Safety IMS Integrated Management System ISO 9001: 2015, ISO 14001 :2015 and ISO 45001 (OHSAS 18001: 2007) QMS Quality Management System Standard ISO 9001: 2015 EMS Environmental Management System / part of the management system ( ) used to manage environmental aspects ( ), fulfill compliance obligations ( ) and address risks and opportunities ( ) OHSMS ISO 45001 : 2016 Draft / Occupational Health and Safety Management System QHSEMS Quality, Health & Safety, Environment Management System Issue #: 01 Doc No: KSB/IMS/01 Page 8 of 55 Issue Date: 01-06-2017 Integrated Management System Manual 8 | P a g e Confidential: Not to be copied, altered or reproduced without the approval of the MR MANAGEMENT SYSTEM Set of interrelated or interacting elements of an organization ( ) to establish policies and objectives ( ) and processes ( ) to achieve those objectives ENVIRONMENTAL POLICY Intentions and direction of an organization ( ) related to environmental performance ( ) as formally expressed by its top management ( ) ORGANIZATION Person or group of people that has its own function with responsibilities, authorities and relationship to achieve its objectives ( ) ( ) / company, corporation, firm, enterprise, authority or institution, or part or combination thereof, whether incorporated or not, public or private, that has its own functions and administration TOP MANAGEMENT Person or group of people who directs and controls an organization ( ) at the highest level INTERESTED PARTY Person or organization ( )

9 That can affect, be affected by, or perceive itself to be affected by decision or activity / Person or organization ( ), that can affect, be affected by, or perceive itself to be affected by a decision or activity, also refers requirements ( ) with respect to workers ( ) who are also interested parties. ENVIRONMENT Surroundings in which an organization ( ) operates, including air, water, land, natural resources, flora, fauna, humans and their interrelationships. ENVIRONMENTAL ASPECT Element of an organization s ( ) activities or products or services that interacts or can interact with the environment ( ) ENVIRONMENTAL CONDITION State or characteristic of the environment ( ) as determined at a certain point in time. ENVIRONMENTAL IMPACT Change to the environment ( ), whether adverse or beneficial, wholly or partially resulting from an organization s ( ) environmental aspects ( ) OBJECTIVES Result to be achieve ENVIRONMENTAL OBJECTIVES Objectives ( ) set by the organization ( ) consistent with its environmental policy PREVENTION OF POLLUTION Use of processes ( ), practices, techniques, materials, products, services or energy to avoid, reduce or control (separately or in combination) the creation, emission or discharge of any type of pollutant or waste, in order to reduce adverse environmental impacts ( ) REQUIREMENT Need or expectation that is stated, generally implied or obligatory COMPLIANCE OBLIGATIONS (Preferred term) Legal requirements ( ) that and organization ( )

10 Has to comply with and other requirements that an organization has to or chooses to comply with RISK Effect of uncertainty RISK AND OPPORTUNITIES Potential adverse effects (threats) and potential beneficial effects (opportunities) COMPETENCE Ability to apply knowledge and skills to achieve intended results Documented Information Information required to be controlled and maintained by an organization ( ) and the medium on which it is contained Life Cycle Consecutive and interlinked stages of a product (or service) system, from raw material acquisition or generation from natural resources to final disposal Outsource (Verb) Make an arrangement where an external organization ( ) performs part of Issue #: 01 Doc No: KSB/IMS/01 Page 9 of 55 Issue Date: 01-06-2017 Integrated Management System Manual 9 | P a g e Confidential: Not to be copied, altered or reproduced without the approval of the MR an organization s function or process ( ) Process Set of interrelated or interacting activities which transforms inputs into outputs Audit Systematic, independent and do