Job description & Person specification Café Manager (Full ...

1 Job description & Person specificationCaf Manager (Full-time hrs/week)Type: PermanentLocation: Westhoughton, BoltonSalary: 18,500 pa + 10% bonus subject to the meeting of personal objectivesStart date: 28 September 2015 Our businessAir Vault is at the forefront of the trampoline park industry in the North West of England bringing a wide range of fun and fitness based activities including free-jumping, parties, fitness classes and corporate events. We pride ourselves in putting customer safety and satisfaction at the centre of everything we do, providing a high-quality experience from start to finish, and we are looking for positive, enthusiastic and customer-focussed people to join our team to drive this aim is to recruit people not just for jobs but for long-term careers: to support and grow with us as the business develops and overviewThe caf will sell a wide range of food and drink through a simplified model without the need for extensive kitchen and food preparation facilities.

2 Food will be bought in fully prepared and packaged from external suppliers and either served cold or heated through the use of a flat-bed panini toaster. Hot drinks will be provided through a bean-to-cup machine and cold drinks will be provided via a refrigerated cabinet or slush machine. Pre-frozen fruit smoothies will also be provided and ground floor vending machines will also provide snacks and canned/bottled cold to the Operations Director, the Caf Manager is responsible for the day-to-day operation of the mezzanine caf and mezzanine and ground floor viewing areas, including vending machines, guaranteeing the highest standards of hygiene, safety and customer service.

3 This includes the supervision of staff to enable the smooth operation of the caf and viewing areas and close liaison with the Activities Manager for the provision of food and drink services to parties and corporate responsibilities of the Caf Manager include: Taking full responsibility for the effective operation of the caf , viewing areas and vending machines including cleanliness of customer areas and restocking. With the Operations Director, reviewing sales performance regularly, agreeing targets for improvements and identifying strategies for retaining and attracting new customers and building sales and profitability.

4 Reviewing the menu in collaboration with the Operations Director including the setting of price margins and the trialling and promotion of new products. Ensuring that all caf staff are fully briefed about menus, offers and other operational information. Working with the Activities Manager to contribute to the growth and effective delivery of parties and corporate events. Working with the Centre Manager to monitor and manage all maintenance issues. Promoting and practising relevant health and safety, food hygiene and fire safety standards. Ensuring that accurate cashing up and cleaning procedures are carried out at the end of each night.

5 Carrying out supplies ordering, ensuring the full availability of the menu at all times, together with the processing and logging of invoices. Maintaining effective stock control, storage and rotation to minimise wastage. Monitoring sales and stocks on an ongoing basis including monthly stock checks. Reviewing suppliers and prices on an ongoing basis to ensure value for money. Management and full understanding of the caf POS systems including the production of reports from the system. Providing visible leadership to Caf staff, ensuring they are motivated and operate to the high service standards expected.

6 AirVault Trampoline Park, Unit A 1002 Wingates Industrial Park, Westhoughton, Bolton BL5 3 XUAirVault Trampoline Park, Unit A 1002 Wingates Industrial Park, Westhoughton, Bolton BL5 3XU Setting a high standard and good example for caf staff with regard to cleanliness and hygiene to be maintained at all times including a regular deep clean schedule. Keeping the counter and storage areas clear, well-organised and easy to use. Preparing and managing caf staff rotas. Contributing to managing the performance and ongoing development of caf staff. Identifying, discussing and meeting the training and development requirements of own job role.

7 Maintaining a clear customer focus and high visibility within the caf and viewing areas, proactively developing and maintaining high standards of customer care. Ensuring compliance with all organisational policies and procedures, including those for finance and revenue protection. Controlling and managing of enquiries, complaints and emergencies including administering First Aid as required. To undertake any other duties commensurate with the post s level of responsibility. Person specification :The role of Caf Manager demands the following blend of skills, experience, knowledge and behaviours and will be assessed by application letter, CV and/or interview/assessment as deemed : The ability to work quickly while remaining welcoming and friendly to customers The ability to work independently and know when to involve others The ability to spot issues and opportunities The ability to work as part of a team The ability to lead by example The ability to supervise, motivate, train and develop staffKnowledge.

8 Solid business understanding and awareness Knowledge of Health & Safety and Food Hygiene legislation Competent IT, numeracy and literacy skills Qualification in hospitality/catering Up to date First Aid at Work qualificationExperience: Previous supervisory/management experience in hospitality/catering Experience of achieving results and making a positive difference to customer experience Experience of managing departmental budgets, stock and cost control including price margins Track record in generating revenue and business developmentBehaviours: A dynamic individual with a can do positive attitude and approach Demonstrates trust, openness and respect in dealing with staff and members of the public Flexible approach to tasks and workload An appreciation of, and commitment to, the culture and philosophy of Air Vault Other: Willingness to work unsociable hours including weekendsPlease note, successful candidates will be subject to a satisfactory DBS to apply:Please send a cv and covering email to