JOB DESCRIPTION POSITION: Referral Clerk

1 JOB DESCRIPTION . POSITION: Referral Clerk MISSION. Delivering patient centered, accessible, quality- Reports to: Nursing Supervisor driven, medical, dental, and behavioral Revised: July 2018. healthcare, to all generations to strengthen the health status in the communities we serve, Department: Nursing regardless of the ability to pay. FLSA: Non-Exempt Position Summary: Responsible for receiving, processing, scheduling and following up on all medical Referral requests, including in-house and outside referrals for diagnostic testing, medical specialists, or other providers. Supervision Received: Nursing Supervisor Supervision Exercised: None Essential Duties and Responsibilities: The following information is intended to be representative of the essential functions performed by incumbents in this position and is not all-inclusive.

2 1. Makes patient care referrals to outside agencies according to Northland Health Centers policies, procedures and responsibilities. 2. Documents all referrals and forwards Referral documents to appropriate personnel / department. 3. Follows up the referrals in a timely manner to assure that appointments are made for appropriate care or testing. 4. Answers patient inquiries and takes messages for follow up. 5. Assists providers in completing all medical documentation needed to provide Referral services following the specific procedure provided by Nurse Supervisor as to what needs to be sent to specific entities.

3 6. Participates in staff meetings and other meetings as instructed. 7. Maintains confidentiality within the workplace and within the community. 8. Handles protected health information in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). 9. Adheres to the Mission and Values of NHC. 10. Performs other duties as required and assigned. Position Requirements: 1. Excellent communication skills 2. Attention to detail 3. Computer knowledge 4. Ability to organize and prioritize tasks 5. Ability to work under pressure and meet deadlines 6. Ability to work independently and as a team member 7.

4 Current Immunization Records 8. Current PPD. Minimum Requirements: 1. Ability to understand that safety is a condition of employment. Unsafe acts or conditions will be reported to the supervisor. 2. Must be able to read, write and speak English. Education and/or Experience: High School Diploma Previous Medical Referral Experience and/or CNA certification PREFERRED. License and/or Certification: Valid North Dakota Driver's License . Special Requirements: Must be willing to travel between NHC health centers. Must be willing to work evening hours and weekends if necessary. While performing the duties of this position, the employee is exposed to weather conditions prevalent at the time.

5 The employee may experience exposure to dust, pollens, pollutants, fumes, and communicable diseases as related to the health care environment. The noise level in the work environment is usually moderate. Physical Requirements: NCHC CLINICAL STAFF. Not Applicable Occasionally Frequently Constantly Stand X. Vision near X. Vision w assistance X. Walk X. Sit X. Reach outward X. Reach above shoulder X. Climb X. Crawl X. Squat/kneel X. Bend X. Lift/Carry 10lbs or less X. 11-20 lbs X. 21-50 lbs X. 51-100 lbs X. Over 100 lbs X. Push/Pull 12 lbs or less X. 13-25 lbs X. 26-40 lbs X. 41-100 lbs X. Not Applicable Activity does not apply to this position Occasionally Position requires this activity up to 33% of the time ( hours per day).

6 Frequently Position requires this activity from 33%-66% of the time ( hours per day). Constantly Position requires this activity more than 66% of the time ( hours + per day). Travel: is not required It is anticipated that travel will be: 5% - 10% 50% - 75%. 10% - 25% 75% - 90%. The specific statements shown in each section of this Job DESCRIPTION are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job's responsibilities/tasks may be modified and/or expanded over time. Northland CHC will inform the employee when changes in the respective job DESCRIPTION are made.

7 I have read and understand the duties / physical requirements indicated in this job DESCRIPTION and acknowledge that I. am able to perform these duties with or without reasonable accommodation. I understand that failure to adhere to these responsibilities could be grounds for disciplinary action up to and including termination of employment. _____. Print Name Signature Dat